# Communication Channels

- [WhatsApp Integration](/communication-channels/whatsapp-integration.md): Mercuri enables businesses to manage customer conversations through WhatsApp, integrating directly with platforms such as Wix, Shopify, Microsoft Teams, and Pipedrive.
- [Onboarding on WhatsApp Business](/communication-channels/whatsapp-integration/onboarding-on-whatsapp-business-1.md): A step-by-step guide to onboard your first WhatsApp number.
- [How to verify a WhatsApp Business account](/communication-channels/whatsapp-integration/how-to-verify-a-whatsapp-business-account.md)
- [WhatsApp Best Practices](/communication-channels/whatsapp-integration/whatsapp-best-practices.md)
- [Creating Your First WhatsApp Template](/communication-channels/whatsapp-integration/creating-your-first-whatsapp-template.md): WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API.
- [WhatsApp Pricing](/communication-channels/whatsapp-integration/whatsapp-pricing.md)
- [WhatsApp Template Pacing](/communication-channels/whatsapp-integration/whatsapp-template-pacing.md)
- [How to Add a Payment Method for WhatsApp Business API](/communication-channels/whatsapp-integration/how-to-add-a-payment-method-for-whatsapp-business-api.md)
- [FAQ](/communication-channels/whatsapp-integration/faq.md)
- [SMS Integration](/communication-channels/sms-integration.md): Mercuri enables businesses to manage customer engagement through SMS, seamlessly integrating with platforms like Wix, Shopify, Microsoft Teams, and Pipedrive.
- [SMS Policies](/communication-channels/sms-integration/sms-policies.md): Policies regarding consent requirements, double opt-in, opt-outs and contents we do not allow.
- [Getting started with TFN](/communication-channels/sms-integration/getting-started-with-tfn.md): Guide to the Toll-Free Number (TFN) Verification Process for Mercuri CX
- [TFN verification process](/communication-channels/sms-integration/tfn-verification-process.md): Toll-Free Number (TFN) verification is essential for compliance with carrier regulations, reducing message filtering, and improving delivery rates.
- [Post-TFN Submission:Finalize Your SMS Number Setup](/communication-channels/sms-integration/post-tfn-submission-finalize-your-sms-number-setup.md)
- [Issues with TFN verification](/communication-channels/sms-integration/issues-with-tfn-verification.md)
- [Best Practices for Toll-Free Verification (TFV) Approval](/communication-channels/sms-integration/best-practices-for-toll-free-verification-tfv-approval.md): A clear guide to help you get approved faster and without rejections
- [SMS Length](/communication-channels/sms-integration/sms-length.md): When you send an SMS, the number of characters in your message affects how many messages are actually sent.