> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/communication-channels.md).

# Communication Channels

- [WhatsApp Integration](https://docs.mercuri.cx/communication-channels/whatsapp-integration.md): Mercuri enables businesses to manage customer conversations through WhatsApp, integrating directly with platforms such as Wix, Shopify, Microsoft Teams, and Pipedrive.
- [Prerequisites](https://docs.mercuri.cx/communication-channels/whatsapp-integration/prerequisites.md): Prerequisites for Onboarding to WhatsApp Business API with Mercuri
- [Onboarding on WhatsApp Business](https://docs.mercuri.cx/communication-channels/whatsapp-integration/onboarding-on-whatsapp-business.md): A step-by-step guide to onboard your first WhatsApp number.
- [Onboarding on WhatsApp Business](https://docs.mercuri.cx/communication-channels/whatsapp-integration/onboarding-on-whatsapp-business-1.md): A step-by-step guide to onboard your first WhatsApp number.
- [How to verify a WhatsApp Business account](https://docs.mercuri.cx/communication-channels/whatsapp-integration/how-to-verify-a-whatsapp-business-account.md)
- [WhatsApp Best Practices](https://docs.mercuri.cx/communication-channels/whatsapp-integration/whatsapp-best-practices.md)
- [Onboarding with Existing WhatsApp Business App Account & Phone Number](https://docs.mercuri.cx/communication-channels/whatsapp-integration/onboarding-with-existing-whatsapp-business-app-account-and-phone-number.md)
- [Creating Your First WhatsApp Template](https://docs.mercuri.cx/communication-channels/whatsapp-integration/creating-your-first-whatsapp-template.md): WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API.
- [WhatsApp Pricing](https://docs.mercuri.cx/communication-channels/whatsapp-integration/whatsapp-pricing.md)
- [WhatsApp Template Pacing](https://docs.mercuri.cx/communication-channels/whatsapp-integration/whatsapp-template-pacing.md)
- [How to Add a Payment Method for WhatsApp Business API](https://docs.mercuri.cx/communication-channels/whatsapp-integration/how-to-add-a-payment-method-for-whatsapp-business-api.md)
- [FAQ](https://docs.mercuri.cx/communication-channels/whatsapp-integration/faq.md)
- [SMS Integration](https://docs.mercuri.cx/communication-channels/sms-integration.md): Mercuri enables businesses to manage customer engagement through SMS, seamlessly integrating with platforms like Wix, Shopify, Microsoft Teams, and Pipedrive.
- [SMS Policies](https://docs.mercuri.cx/communication-channels/sms-integration/sms-policies.md): Policies regarding consent requirements, double opt-in, opt-outs and contents we do not allow.
- [Getting started with TFN](https://docs.mercuri.cx/communication-channels/sms-integration/getting-started-with-tfn.md): Guide to the Toll-Free Number (TFN) Verification Process for Mercuri CX
- [TFN verification process](https://docs.mercuri.cx/communication-channels/sms-integration/tfn-verification-process.md): Toll-Free Number (TFN) verification is essential for compliance with carrier regulations, reducing message filtering, and improving delivery rates.
- [Post-TFN Submission:Finalize Your SMS Number Setup](https://docs.mercuri.cx/communication-channels/sms-integration/post-tfn-submission-finalize-your-sms-number-setup.md)
- [Issues with TFN verification](https://docs.mercuri.cx/communication-channels/sms-integration/issues-with-tfn-verification.md)
- [Best Practices for Toll-Free Verification (TFV) Approval](https://docs.mercuri.cx/communication-channels/sms-integration/best-practices-for-toll-free-verification-tfv-approval.md): A clear guide to help you get approved faster and without rejections
- [SMS Length](https://docs.mercuri.cx/communication-channels/sms-integration/sms-length.md): When you send an SMS, the number of characters in your message affects how many messages are actually sent.