---
description: Guide to the Toll-Free Number (TFN) Verification Process for Mercuri CX
---

# Getting started with TFN

### Introduction

At Mercuri CX, we understand the importance of reliable and compliant communication between businesses and their customers.&#x20;

To ensure the integrity and trustworthiness of SMS communications, obtaining a verified Toll-Free Number (TFN) is a critical step for businesses using our platform.&#x20;

This guide outlines the TFN verification process within Mercuri CX, helping you navigate the requirements and steps needed to get your number verified and ready for use.

***

### Why Verify Your TFN?

Verifying your TFN is essential for several reasons:

* **Compliance:** Meets industry standards and regulations for sending SMS messages.
* **Trust:** Builds trust with your recipients by using a number that’s recognized as legitimate.
* **Delivery Rates:** Improves message delivery rates and minimizes the risk of being filtered or blocked.
* **Brand Identity:** Maintains your brand identity with a consistent number for all communications.

***

### Preparing for Verification

Before starting the verification process, ensure you have the following information ready:

* **Business Documentation:** Official documents that verify the legal existence of your business.
* **Use Case Description:** A clear description of how you intend to use the TFN for SMS communication.
* **Message Templates:** Examples of the message types you plan to send, including promotional and transactional messages.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2F8ji5OZcGCSkqbtuYm3gT%2FScreenshot%202025-03-18%20at%201.12.59%E2%80%AFPM.png?alt=media&#x26;token=3836e486-0a9c-4d50-ac7d-179e4f41024b" alt=""><figcaption><p>SMS information to be submitted for compliance.</p></figcaption></figure>

### The Verification Process

#### Step 1: Application Submission

Submit your application for a TFN through the Mercuri CX [dashboard](https://client.mercuri.cx/onboarding/sms). You'll need to provide detailed information about your business and your intended use of the number.

[Click here to understand how to submit an application for TFN ](tfn-verification-process)

#### Step 2: Documentation Review

Our team will review your submitted documents to ensure they meet our verification criteria. This step typically takes 3-5 business days.

#### Step 3: Use Case Evaluation

We'll evaluate your intended use case and message templates to ensure they comply with our messaging policies and industry regulations.

#### Step 4: TFN Activation

Once your TFN is verified, we'll activate it on your account. You'll receive a confirmation email with details on how to start using your TFN for SMS campaigns.

***

### Post-Verification Best Practices

After your TFN is verified and active, follow these best practices to maintain compliance and effectiveness in your SMS campaigns:

* **Consistent Use:** Use your TFN consistently across all communications to strengthen your brand identity.
* **Monitor Engagement:** Keep an eye on message delivery rates, responses, and opt-out rates to gauge the effectiveness of your communication.
* **Stay Compliant:** Regularly review and update your message content to ensure ongoing compliance with industry regulations.

***

### Need Help?

If you have any questions or need assistance during the TFN verification process, our support team is here to help.&#x20;

Contact us at **karthik@mercuri.cx** for guidance and support.
