# Creating Your First WhatsApp Template

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### Types of WhatsApp message templates

* **Transactional:** Order updates, appointment confirmations, and shipping alerts.
* **Marketing:** Special offers, discounts, and event announcements.

### &#x20;Template Structure&#x20;

| Section | Required | Description                                                                                                                                                                                                                    | Example                                                             |
| ------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------- |
| Header  | optional | Used for key highlights such as order numbers or promotions.                                                                                                                                                                   | 📦 Your Order #{{1}} has shipped!                                   |
| Body    | required | <p></p><ul><li>The main message with placeholders (e.g., {{1}}, {{2}}).</li><li>Must be clear, concise, and follow WhatsApp's content policies.</li></ul>                                                                      | Hello {{1}}, your order will arrive on {{2}}. Track it here: {{3}}. |
| Footer  | optional | Short closing text, such as a sign-off or disclaimer                                                                                                                                                                           | Thank you for choosing Mercuri!                                     |
| Buttons | optional | <p></p><p>Add interactivity with:</p><ul><li><strong>Quick Reply:</strong> Allows customers to respond with pre-defined options.</li><li><strong>Call-to-Action (CTA):</strong> Opens a URL or dials a phone number.</li></ul> | \[Track Order] \[Contact Support]                                   |

***

### How to create a WhatsApp template in Mercuri

{% embed url="<https://youtu.be/nX16t1ydRWY>" %}

1. Navigate to the [template creation page.](https://client.mercuri.cx/dashboard/template-creation)
2. Alternatively, you can:
   1. Log in to your ***Mercuri dashboard*** at <https://client.mercuri.cx/auth/signin>
   2. Navigate to ***Templates > WhatsApp.***&#x20;
3. Click on ***Create Template.***
4. In the dialog box titled  "***Create WhatsApp Template***", select the required WhatsApp account and click on the ***"Create Template "***  button.
5. Fill in the template details:&#x20;

* **Template Name**: A unique identifier for internal use.
* **Language**: Select the language of the template.
* **Category**: Choose the required category for the template (*Marketing, Utility, Authentication).*
* **Message content :**
  * ***Header(optional)***: Add a title or media.
  * ***Body***: Write your message text. You can use placeholders (variables) if needed.
  * ***Footer(optional)***: Add a short note at the bottom.
  * ***Buttons(optional)***: Add call-to-action buttons like "***Quick Reply***" or "***Call to Action***".

6. A template Preview will appear in the right corner, showing how your message will look.
7. Click "***Create Template***" to submit it for WhatsApp review and approval.&#x20;

***

### Where to track the status of the WhatsApp template?

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1. Go to ***Templates > WhatsApp*** in the dashboard.
2. You can view the status directly in the listed WhatsApp templates or use the "***All Statuses***" filter on WhatsApp templates section  to refine your search.

**Template Status Types:**

* **Approved**: The template is approved and ready for use.
* **Rejected**: The template was rejected. Edit the template to correct any issues and resubmit it for review.
* **Pending**: The template is under review by WhatsApp and awaiting approval.