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How to Add a Payment Method for WhatsApp Business API

To send business-initiated messages via WhatsApp using Mercuri CX, you must ensure that a valid payment method is added to your Meta (Facebook) Business Account.

Follow the steps below to add or update your payment method.

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Step 1: Go to Meta Business Settings

  1. Visit https://business.facebook.comarrow-up-right

  2. Log in using the same Facebook account that owns the WhatsApp Business account.

  3. From the left-hand menu, click on “Business Settings”.

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Step 2: Select Your WhatsApp Business Account

  1. In Business Settings, scroll down and click on “WhatsApp Accounts” (under “Accounts”).

  2. Select the WhatsApp Business Account you want to set up payments for.

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Step 3: Go to Payment Settings

  1. Once your WhatsApp Business Account is selected, go to the “Settings” tab at the top.

  2. Click on “Payment Settings” or scroll to find the Billing section.

  3. You’ll be redirected to the Meta Billing Center.

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Step 4: Add a Payment Method

  1. In the Meta Billing Center, click “Add Payment Method.”

  2. Choose your preferred payment method

  3. Fill in your payment details and click Save.

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Step 5: Confirm and Link to WhatsApp Messaging

Once the payment method is added:

  • Meta will automatically link this payment method to your WhatsApp Business Account.

  • You can now start sending business-initiated messages via Mercuri CX.

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