> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx.md).

# How to Add AI Agents to Your Business in Mercuri CX

<figure><img src="/files/RKutTJhQFtPiKVP2uKhH" alt=""><figcaption></figcaption></figure>

**1. Navigate to the AI Agents Section**

From your Mercuri dashboard sidebar, click on **“AI Agents”** → then click **“Create”** to add a new agent.

**2. Fill in the Basic Information**

* **Agent Name**: Give your AI agent a name that reflects its purpose (e.g., "Customer Support Agent", "Order Assistant").
* **Agent Enabled**: Toggle this ON if you want the agent to start responding immediately after creation.

**3. Define the Prompts**

* [**System Prompt**:](https://docs.mercuri.cx/features/ai-assistants/pages/fWSdxSsixsJ2bmFP72eb#id-1.-what-is-a-system-prompt) This prompt gives the AI the background about your business<br>
* [**Application Prompt**:](https://docs.mercuri.cx/features/ai-assistants/pages/fWSdxSsixsJ2bmFP72eb#id-2.-what-is-an-application-prompt) This prompt tells the AI on how it should respond to the customers. In this prompt, we define the tone , style and behavior of the AI agent<br>

**4. Assign Messaging Channels**

* Under the **“Channels”** section on the right, choose the number (WhatsApp or SMS) the agent should respond on.
* Click **“+ Add”** next to the appropriate number&#x20;

**5. Choose Mode**

At the top right, switch between:

* [**Test Mode**:](/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-test-and-live-mode.md#what-is-test-mode) For trial and training purposes.
* [**Live Mode**: ](/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-test-and-live-mode.md#what-is-live-mode)For real-time conversations with customers.

> **Tip**: You can start in Test Mode to validate the agent’s responses before going live.

**6. Click “Create Agent”**

Once everything is filled in and channels are selected, click the **“Create Agent”** button at the bottom right to activate your AI agent.