# How to Add AI Agents to Your Business in Mercuri CX

<figure><img src="/files/RKutTJhQFtPiKVP2uKhH" alt=""><figcaption></figcaption></figure>

**1. Navigate to the AI Agents Section**

From your Mercuri dashboard sidebar, click on **“AI Agents”** → then click **“Create”** to add a new agent.

**2. Fill in the Basic Information**

* **Agent Name**: Give your AI agent a name that reflects its purpose (e.g., "Customer Support Agent", "Order Assistant").
* **Agent Enabled**: Toggle this ON if you want the agent to start responding immediately after creation.

**3. Define the Prompts**

* [**System Prompt**:](https://docs.mercuri.cx/features/ai-assistants/pages/fWSdxSsixsJ2bmFP72eb#id-1.-what-is-a-system-prompt) This prompt gives the AI the background about your business<br>
* [**Application Prompt**:](https://docs.mercuri.cx/features/ai-assistants/pages/fWSdxSsixsJ2bmFP72eb#id-2.-what-is-an-application-prompt) This prompt tells the AI on how it should respond to the customers. In this prompt, we define the tone , style and behavior of the AI agent<br>

**4. Assign Messaging Channels**

* Under the **“Channels”** section on the right, choose the number (WhatsApp or SMS) the agent should respond on.
* Click **“+ Add”** next to the appropriate number&#x20;

**5. Choose Mode**

At the top right, switch between:

* [**Test Mode**:](/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-test-and-live-mode.md#what-is-test-mode) For trial and training purposes.
* [**Live Mode**: ](/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-test-and-live-mode.md#what-is-live-mode)For real-time conversations with customers.

> **Tip**: You can start in Test Mode to validate the agent’s responses before going live.

**6. Click “Create Agent”**

Once everything is filled in and channels are selected, click the **“Create Agent”** button at the bottom right to activate your AI agent.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.