# What are Test and Live mode ?

### What is Test Mode ?

{% embed url="<https://www.youtube.com/embed/KvNwju_d5Vo?autoplay=1&loop=1&mute=1>" %}

**Test Mode** lets you test your AI agent before making it available to all customers. It’s useful for reviewing how well the agent understands your business queries and ensuring the tone and responses are accurate and appropriate.

#### How to Set Up the Test Mode in Mercuri CX ?

1. While creating a new AI agent, toggle the switch to **Test Mode**.
2. Choose your preferred communication channel —  **WhatsApp** or **SMS**. In the **Available Numbers** section, click **+ Add** next to the number associated with your business.
3. Enter a **Test Phone Number** , this is the number from which you’ll test the agent.
4. Only messages from this test number will receive responses from the AI, allowing for safe and private testing.

<figure><img src="/files/qO8NV5mMITNwj2P6TIUW" alt="" width="353"><figcaption></figcaption></figure>

***

### What is Live Mode?

Once you’ve tested and are satisfied with your AI agent’s performance, switch to **Live Mode** to make it available to your actual customers.

#### How to Activate Live Mode in Mercuri CX:

{% embed url="<https://youtu.be/Uj8_7obv9yc>" %}

1. Toggle the AI agent setting from **Test Mode** to **Live Mode**.
2. Select the relevant **business phone number** under Available Numbers.
3. Click **Create Agent** to publish it.

Your AI agent is now live and ready to handle real customer queries!


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-test-and-live-mode.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.