# Predefined AI Assistants in Mercuri CX

In Mercuri CX, you can either use the predefined AI agents or create custom AI agents tailored to your specific business needs.

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### Predefined AI Agents

Mercuri CX provides **three powerful predefined AI assistants** :&#x20;

* **Sales AI Agent**,&#x20;
* **Order & Shipping AI Agent**,
* **Booking AI Agent**&#x20;

Each is designed to automate key customer interaction areas.&#x20;

These AI agents enable businesses to provide instant, accurate, and personalized responses, improving customer satisfaction and operational efficiency while reducing manual workload. They are tailored to handle common yet critical customer queries 24/7, freeing your team to focus on more complex tasks.

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### <mark style="color:blue;">Further Reading</mark>

* [Key Features Of AI Agents](predefined-ai-assistants-in-mercuri-cx/key-features-of-ai-agents)
* [Predefined AI Assistants Supported by Mercuri CX ](predefined-ai-assistants-in-mercuri-cx/predefined-ai-assistants-supported-by-mercuri-cx)
* [How to set up Predefined AI agents ](predefined-ai-assistants-in-mercuri-cx/how-to-set-up-ai-agents)

