Setting Up Time Intervals for Booking Reminder Automation

Timely reminders play a key role in reducing no-shows and keeping your customers engaged. With Mercuri CX, you can easily configure when these reminders are sent.

Default Intervals:

• A reminder is sent 24 hours (1 day) before the appointment.

• Another reminder is sent 1 hour before the appointment.

If preferred, you can remove one of these intervals, but at least one reminder must always be set up.

Adding Custom Intervals:

1. During automation setup, navigate to the Reminder Configuration section.

2. Click on “Add Another Reminder”.

3. Choose your preferred interval (e.g., 2 days before, 6 hours before, or 30 minutes before the appointment).

📌 Note: The reminder may be delivered up to 10 minutes earlier or later than the exact scheduled time.

Best Practices:

• Always set at least one reminder (mandatory).

• Avoid overwhelming customers with too many notifications; 2 to 3 well-timed reminders are often most effective.

• Consider your customer’s time zone when scheduling reminders.