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Assigning an SMS Phone Number to Your Store
Why Assign a Phone Number?
If your organization manages multiple stores or integrations, such as Wix, Shopify, WooCommerce, or other connected businesses, each store can be assigned its own phone number.
This helps Mercuri:
Route customer messages to the correct store
Keep conversations organized across multiple businesses
Ensure automations and AI assistants use the correct phone number
Separate customer communications for each store
Provide a better customer experience with dedicated business numbers
How to Assign a Phone Number
Step 1: Navigate to Channel Configurations
From the Mercuri dashboard:
Settings → Channels → SMS
This page displays all SMS phone numbers available in your account.
Step 2: Select Your Store
Locate the phone number you want to use.
Under the App column, click the dropdown menu and select the store you want to assign the number to.
Step 3: Assign the Number
After selecting the store, click the Assign button.
Mercuri will connect the selected phone number to that store.
