How to Delete a WhatsApp Number from Mercuri Dashboard

Follow these steps to remove a WhatsApp number from your Mercuri dashboard:

1. Log in to your Mercuri dashboard.

2. Navigate to Settings.

3. Under Settings, select Communication.

4. Click on Communication Configuration.

5. In the Communication Configuration page, you will see two tabs: SMS and WhatsApp.

6. Go to the WhatsApp tab.

7. Find the WhatsApp number you want to delete.

8. Click on the gear icon corresponding to that number.

9. From the options, select Delete Number.

10. A. If you used a WhatsApp Business number:

1. You will be prompted to first disconnect the number within the WhatsApp Business app.

Follow the steps to disconnect the number within the WhatsApp Business app.

1. Return to the Mercuri dashboard, click the gear icon , and select Delete Number.

2. You will be prompted to confirm your deletion. Click Delete to complete the process.

10.B. If you used a standalone number with WhatsApp Business API:

1. After clicking on Delete Number, a confirmation prompt will appear.

1. Confirm by clicking Delete.

The Delete Number option is only available for the main Mercuri account. Sub-accounts do not have access to this option.

Once completed, the WhatsApp number will be removed from your Mercuri dashboard.