> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/channels/how-to-delete-a-whatsapp-number-from-mercuri-dashboard.md).

# How to Delete a WhatsApp Number from Mercuri Dashboard

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FnXwNnKfZZAPsh2dui1Bq%2FUntitled%20design%20(5).png?alt=media&amp;token=a66dcff9-edb4-49c6-90e9-32c285f8ab37" alt=""><figcaption></figcaption></figure>

Follow these steps to remove a WhatsApp number from your Mercuri dashboard:

1. Log in to your Mercuri dashboard.
2. Navigate to **Settings**.
3. Under Settings, select **Communication**.
4. Click on **Communication Configuration**.
5. In the Communication Configuration page, you will see two tabs: **SMS** and **WhatsApp**.
6. Go to the **WhatsApp** tab.
7. Find the WhatsApp number you want to delete.
8. Click on the **gear icon** corresponding to that number.
9. From the options, select **Delete Number**.

**10. A. If you used a WhatsApp Business number:**

1. You will be prompted to first **disconnect the number within the WhatsApp Business app**.

&#x20;[*Follow the steps to disconnect the number within the WhatsApp Business app.*](/communication-channels/whatsapp-integration/faq.md#how-to-disconnect-whatsapp-business-app-from-mercuri-cx)

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FPPE1XnI3q5AxUXWqkV6s%2Fnew%20.jpg?alt=media&amp;token=9a02c6be-9962-4743-8641-4d992faac189" alt="" width="419"><figcaption></figcaption></figure>

2. Return to the **Mercuri dashboard**, click the **gear icon** , and select **Delete Number**.
3. You will be prompted to **confirm your deletion**. Click **Delete** to complete the process.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FmKT4Ac7XD3pW1trp9GaJ%2FWhatsApp%20Image%202025-10-17%20at%2011.03.14_d9152dfd.jpg?alt=media&amp;token=6f239028-04e9-4531-ac38-3ff3752d8283" alt="" width="419"><figcaption></figcaption></figure>

**10.B. If you used a standalone number with WhatsApp Business API:**

1. After clicking on **Delete Number,** a confirmation prompt will appear.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FmKT4Ac7XD3pW1trp9GaJ%2FWhatsApp%20Image%202025-10-17%20at%2011.03.14_d9152dfd.jpg?alt=media&amp;token=6f239028-04e9-4531-ac38-3ff3752d8283" alt="" width="419"><figcaption></figcaption></figure>

1. Confirm by clicking **Delete**.

{% hint style="info" %}
The **Delete Number** option is only available for the **main Mercuri account**. Sub-accounts do **not** have access to this option.
{% endhint %}

Once completed, the WhatsApp number will be removed from your Mercuri dashboard.