How to Delete WhatsApp Business Account (When No Numbers Are Associated)

This update introduces an option to delete a WhatsApp Bussiness account from Mercuri’s database when there are no phone numbers associated with that account.

Where to Find This Option

1. Go to Settings.

2. Navigate to Channels.

3. Select the WhatsApp tab.

4. Under the WhatsApp Channel, you will see the list of WhatsApp accounts.

5. If a WhatsApp account has no associated phone numbers, a 'Delete Account' option will be available for that particular account.

6. When you click Delete Account, a confirmation dialog titled “Delete WhatsApp Business Account” appears to prevent accidental deletion.

1. A warning message informs you that deleting the account will also delete all templates associated with that WABA in Mercuri.

2. Click on the Delete button

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When Can a WhatsApp Account Be Deleted?

You can delete a WhatsApp account only when:

• There are no phone numbers associated with the account.

• The account is not actively being used for messaging.

If a phone number is still linked, the delete option will not be available. You must first remove or de‑associate all numbers.

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What Happens When You Delete the Account?

• The WhatsApp account is removed from Mercuri’s database.

• No messages can be sent or received using that account.

• This action does not delete the Meta WABA itself; it only removes the account configuration from Mercuri.