> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/channels/how-to-delete-whatsapp-business-account-when-no-numbers-are-associated.md).

# How to Delete WhatsApp Business Account (When No Numbers Are Associated)

This update introduces an option to delete a WhatsApp Bussiness account from Mercuri’s database when there are no phone numbers associated with that account.

#### Where to Find This Option

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FnixWfpj87JqP8LUBVZ2o%2FUntitled%20design%20(9).png?alt=media&amp;token=0e5a802e-d82b-4ac1-944f-617fc5e2a3bb" alt=""><figcaption></figcaption></figure>

1. Go to **Settings**.
2. Navigate to **Channels**.
3. Select the **WhatsApp** tab.
4. Under the **WhatsApp Channel**, you will see the list of WhatsApp accounts.
5. If a WhatsApp account has **no associated phone numbers, a 'Delete Account' option will be available for** that particular account.
6. When you click **Delete Account**, a confirmation dialog titled **“Delete WhatsApp Business Account”** appears to prevent accidental deletion.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2F9lfDGdjQZqji3AhbpTMF%2Fwaba%20delete.jpeg?alt=media&amp;token=a4889ac3-7f86-4f09-8bbc-7749f76910fb" alt=""><figcaption></figcaption></figure>

7. A warning message informs you that deleting the account will **also delete all templates associated with that WABA** in Mercuri.
8. Click on the **Delete** button&#x20;

***

#### When Can a WhatsApp Account Be Deleted?

You can delete a WhatsApp account only when:

* There are **no phone numbers associated** with the account.
* The account is not actively being used for messaging.

If a phone number is still linked, the delete option will not be available. You must first remove or de‑associate all numbers.

***

#### What Happens When You Delete the Account?

* The WhatsApp account is **removed from Mercuri’s database**.
* No messages can be sent or received using that account.
* This action **does not delete the Meta WABA** itself; it only removes the account configuration from Mercuri.