---
description: >-
  Mercuri allows you to create and manage Contacts and contact lists (or
  segments) for sending SMS and WhatsApp campaigns efficiently.
---

# Contacts

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2F6YAb9AKKY6PYvkvyQVRP%2Fcontacts%20.png?alt=media&#x26;token=c751cc96-3180-45d6-a34b-fe15e0713cba" alt=""><figcaption><p>Contacts </p></figcaption></figure>

### Sync Contacts from Integrations

Mercuri automatically syncs contacts from connected platforms, making it easy to manage your lists.

* **Wix** – Syncs customer contacts from your Wix store.
* **Shopify** – Imports customer data directly from Shopify.
* **Pipedrive** – Pulls in leads and deals from your CRM.
* **Microsoft Teams** – Syncs contacts from Teams conversations and shared data.

***

### Bulk Upload via CSV&#x20;

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FjmLNZSIYyuV89ygaQgqa%2FScreenshot%202025-03-19%20at%203.10.51%E2%80%AFPM.png?alt=media&#x26;token=3128eb24-aeb3-4a15-b0e1-d465826ec5de" alt=""><figcaption><p>Bulk upload via CSV</p></figcaption></figure>

1. Navigate to **Contacts.**
2. Click **Import Contacts**.
3. Upload a **CSV file** containing:
   * **Phone Numbers (required)**
   * **Names (optional)**
   * **Custom Fields** (e.g., email, location, tags)
4. Map the columns to ensure accurate data import.
5. Click **Upload & Save** to complete the process.

***

### Manually Add contacts&#x20;

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FMdfYe1cRAlTe0nRlc18R%2FScreenshot%202025-03-19%20at%204.53.18%E2%80%AFPM.png?alt=media&#x26;token=511aa3c7-3e63-4555-b2e2-fbf14a8f7a8c" alt=""><figcaption><p>For manually adding contacts</p></figcaption></figure>

1. Navigate to **Contacts.**
2. Click **Add Contact**.
3. Enter the contact’s details:
   * **Name** (optional but recommended)
   * **Phone Number** (required)
   * **Email** (required)
   * **Subscription Status**
4. Click **Save** to add the contact.



***

### Editing or deleting contacts&#x20;

1. Navigate to the **Contacts** section in the Mercuri CX dashboard.
2. Click on the contact you wish to **edit** or **delete**.
3. A side panel will appear on the right side of the screen.
4. At the top of this panel, you will see **Edit** and **Delete** options. Click the desired option to proceed.

{% hint style="info" %}
Any changes made to contacts in the Mercuri CX dashboard will automatically reflect in the respective connected platforms such as **Wix, Shopify,** and **Pipedrive**. This ensures consistency and eliminates the need for manual updates across platforms
{% endhint %}

