# Copy of Interactive Message Options for WhatsApp Conversations

<figure><img src="/files/fSYEQGUbTtXJqaAiUXaX" alt=""><figcaption><p>WhatsApp Interactive Messages</p></figcaption></figure>

### Use of Interactive WhatsApp Messages

Interactive message types enhance customer experience and operational efficiency. Here’s how they help:

* **Faster Responses:** Customers can reply with a single tap using quick reply buttons or lists.
* **Higher Engagement:** Structured options guide users, reducing drop-offs and confusion.
* **Streamlined Workflows:** Use CTAs to direct users to specific actions like visiting a website or calling support.
* **Accurate Inputs:** Location request buttons reduce manual errors by letting users share their live location.

***

### Types of Interactive Messages&#x20;

1. **Request Location:** *Ask users to share their location with a single tap for services like delivery or support.*
   * Click on the **Interactive Messages** option > **Request Location.**
   * Before sending the **Request Location** message, you can modify the prefilled message as needed. Then, click on **Send**.

<figure><img src="/files/i41a9ryHYOH1Bd1Ct0Hz" alt=""><figcaption><p>Interactive Message : Request Location</p></figcaption></figure>

***

2. **CTA URL Button:** *A button that directs users to a specific URL, like a website or promotional page.*
   * Click on the **Interactive Messages** option > **CTA URL Button.**
   * &#x20;Fill in the required details to create a message with a call-to-action (CTA) button.
   * **Add Header (Optional)**
     * Choose the type: **Text**, **Image**, **Video**, or **Document**.
     * Enter your **Header Text**, e.g., `Order tracking`.
   * **Write the Body (Required)**
     * Type your message content in the **Body** section.
     * Example: `Your order has been dispatched! Tap below to track it.`
   * &#x20;**Add Footer(Optional)**
     * &#x20;A **Footer** can be included, such as a disclaimer or a closing note.
   * **Configure the CTA Button**
     * **Button Text:** Enter a label for the button, e.g., `TRACK ORDER`.
     * **Button URL:** Add the destination link, e.g., `https://example.com`.
   * **Preview the Message**
     * A live preview appears on the right to show how the message will look on WhatsApp.
   * **Send the Message**
     * Click the **Send** button to send the message.

<figure><img src="/files/vTGMH6NR7qUdMCDQCgSr" alt=""><figcaption><p>Interactive Message : CTA URL Button</p></figcaption></figure>

***

3. **Buttons**: *Predefined response options that users can tap to quickly interact, like confirming a choice or answering a question.*

* Click on the **Interactive Messages** option > **Buttons.**
* &#x20;Fill in the required details to create a message with an interactive reply button.
* **Add Header (Optional)**
  * Choose the type: **Text**, **Image**, **Video**, or **Document**.
  * Enter your **Header Text**, e.g., `Appointment Confirmation`.
* **Write the Body (Required)**
  * Type your message content in the **Body** section.
  * Example: `Hi there! Your appointment is scheduled for tomorrow. Use the button if you need to reschedule.`&#x20;
* &#x20;**Add Footer(Optional)**
  * &#x20;A **Footer** can be included, such as a disclaimer or a closing note.
* **Configure the Button**
  * **Button Text:** Add labels for the buttons, e.g. `Confirm / Reschedule.`
* **Preview the Message**
  * A live preview appears on the right to show how the message will look on WhatsApp.
* **Send the Message**
  * Click the **Send** button to send the message.

<figure><img src="/files/1IHefnbPM9GkKTj2Beg2" alt=""><figcaption><p>Interactive Message : Buttons</p></figcaption></figure>

***

4. **Lists**: *The Interactive List Message displays a structured list of options for the user to view. It is designed to present multiple choices clearly, but is not intended for user selection or input.*

* Go to **Interactive Messages** and select **List Message**.
* In the **Body (required)**, add a brief message to introduce the list (e.g., *“Browse through our latest collections”*).
* Enter the **Button Text** that users will see (e.g., *“View Categories”*).
* Under **Sections**, click **Add Section** and provide a **Section Title** (e.g., *“Electronics”*).
* Click **Add Row** to input list items with:
  * A **Title** (e.g., *“Mobile Phones”*)
  * An optional **Description**
* (Optional) Enable and enter **Footer Text** if additional context or a disclaimer is needed.
* Click **Send** to deliver the message.

***Note:** Interactive List Message can include multiple sections, with up to 10 rows (items) per section and a maximum of 10 sections, allowing businesses to present a broad range of options in a well-organized format.*

<figure><img src="/files/U67JniAwjrGcJLrlR5yU" alt=""><figcaption><p>Interactive Messages : Lists</p></figcaption></figure>


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