# Filtering Conversations in Mercuri: 3 Simple Ways
### How to Locate the Filter Options
To access conversation filters in Mercuri:
1. Go to the **Conversation Inbox**.
2. On the **left side**, you will see the **Filter** options.
3. Click on the **Filter** icon to start filtering conversations. Below are the three main ways you can filter conversations.
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#### 1. Filter by Status
You can filter conversations based on their **status** to focus on a specific stage of interaction.
**Available status options:**
* **Open** – Active conversations that need attention.
* **Pending** – Conversations awaiting a response from the customer.
* **Closed** – Conversations that have been resolved successfully.
* **Spam** – Unrelated or unwanted messages (applicable for SMS conversations).
* **Block** – Allows you to block a WhatsApp contact if you’re receiving spam. Once blocked, you will not receive any further messages from that customer.
* **Unblock** – Allows you to unblock a previously blocked WhatsApp contact. Once unblocked, conversations will resume as normal.
**Steps**
* Click on the **Filters** option.
* Under **Status**, select the required status from the dropdown.
**Why it’s useful:**
* Helps you track conversations based on their current state.
* Makes it easier to manage active, pending, resolved, or spam conversations efficiently.
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#### 2. Filter by Message Type (Unread Messages)
This filter allows you to view only conversations that have **unread incoming messages**.
**Steps**
* Open **Filters**.
* Under **Message Filters**, check the option **Show chats with unread incoming messages**.
**Why it’s useful:**
* Ensures you don’t miss any new or pending customer messages.
* Helps prioritize responses that need immediate attention.
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#### 3. Filter by Tags
Tags help you categorize conversations and filter them accordingly.
**Steps**
* Open **Filters**.
* Under **Tags**, select one or more tags (for example: *Follow Up*).
**Why it’s useful:**
* Allows quick access to conversations grouped by purpose or action.
* Ideal for tracking follow-ups, escalations, or specific workflows.
***
Using these three filters: **Status**, **Unread Messages**, and **Tags**, you can easily narrow down conversations and manage your inbox more effectively in Mercuri.
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