# Filtering Conversations in Mercuri: 3 Simple Ways

### How to Locate the Filter Options

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FCMZNuS8uTUcRxVCTzeze%2Fimage.png?alt=media&#x26;token=a84a6dd8-6074-4fa6-8cbb-588eedb91824" alt=""><figcaption></figcaption></figure>

To access conversation filters in Mercuri:

1. Go to the **Conversation Inbox**.
2. On the **left side**, you will see the **Filter** options.
3. Click on the **Filter** icon to start filtering conversations. Below are the three main ways you can filter conversations.

***

#### 1. Filter by Status

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FZL30GLuCZ5oAg78rm5cV%2Fimage.png?alt=media&#x26;token=5d6f9e22-5ace-40da-a701-60fbd46a8581" alt=""><figcaption></figcaption></figure>

You can filter conversations based on their **status** to focus on a specific stage of interaction.

**Available status options:**

* **Open** – Active conversations that need attention.
* **Pending** – Conversations awaiting a response from the customer.
* **Closed** – Conversations that have been resolved successfully.
* **Spam** – Unrelated or unwanted messages (applicable for SMS conversations).
* **Block** – Allows you to block a WhatsApp contact if you’re receiving spam. Once blocked, you will not receive any further messages from that customer.
* **Unblock** – Allows you to unblock a previously blocked WhatsApp contact. Once unblocked, conversations will resume as normal.

**Steps**

* Click on the **Filters** option.
* Under **Status**, select the required status from the dropdown.

**Why it’s useful:**

* Helps you track conversations based on their current state.
* Makes it easier to manage active, pending, resolved, or spam conversations efficiently.

***

#### 2. Filter by Message Type (Unread Messages)

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FAJRuADqxtewj07x8cvNY%2Fimage.png?alt=media&#x26;token=6663bb89-e17f-464d-9958-4046ce29ed89" alt=""><figcaption></figcaption></figure>

This filter allows you to view only conversations that have **unread incoming messages**.

**Steps**

* Open **Filters**.
* Under **Message Filters**, check the option **Show chats with unread incoming messages**.

**Why it’s useful:**

* Ensures you don’t miss any new or pending customer messages.
* Helps prioritize responses that need immediate attention.

***

#### 3. Filter by Tags

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FF8NDVOMc3kdeAJTZ6I0i%2Fimage.png?alt=media&#x26;token=2020d15f-72e8-4dad-b8fd-1e7700553cc7" alt=""><figcaption></figcaption></figure>

Tags help you categorize conversations and filter them accordingly.

**Steps**

* Open **Filters**.
* Under **Tags**, select one or more tags (for example: *Follow Up*).

**Why it’s useful:**

* Allows quick access to conversations grouped by purpose or action.
* Ideal for tracking follow-ups, escalations, or specific workflows.

***

Using these three filters: **Status**, **Unread Messages**, and **Tags**, you can easily narrow down conversations and manage your inbox more effectively in Mercuri.