> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/conversations-inbox/how-to-delete-a-conversation-from-your-mercuri-cx-inbox.md).

# How to Delete a Conversation from Your Mercuri CX Inbox

{% embed url="<https://youtu.be/NcFw4g09C40>" %}

You can delete a conversation in two ways:

#### Method 1: From the Chat Window

1. Open your **Mercuri CX Inbox** and select the conversation.
2. In the **top-right corner** of the chat window, click the **three dots (⋮)**.

<figure><img src="/files/dAN1SFCpD1nQYuR4FTqo" alt="" width="563"><figcaption></figcaption></figure>

3. From the dropdown menu, click **Delete Conversation**.
4. Confirm the deletion if prompted.

#### Method 2: From the Conversation List

1. In the **Inbox conversation list**, left-click on the conversation you want to remove.
2. Select **Delete Conversation**.

<figure><img src="/files/dGXDj5zKlAHigx8WLeXr" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
⚠️ **Important:** Once deleted, the conversation will be permanently removed from your inbox and **cannot be undone**.
{% endhint %}