> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/conversations-inbox/how-to-delete-a-conversation-from-your-mercuri-cx-inbox.md).

# How to Delete a Conversation from Your Mercuri CX Inbox

{% embed url="<https://youtu.be/NcFw4g09C40>" %}

You can delete a conversation in two ways:

#### Method 1: From the Chat Window

1. Open your **Mercuri CX Inbox** and select the conversation.
2. In the **top-right corner** of the chat window, click the **three dots (⋮)**.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FLXRfa6T3AFoWeKggEALJ%2Fimage.png?alt=media&amp;token=ea43c6b0-e3cc-4e58-8d4a-dd9ccb8a6d09" alt="" width="563"><figcaption></figcaption></figure>

3. From the dropdown menu, click **Delete Conversation**.
4. Confirm the deletion if prompted.

#### Method 2: From the Conversation List

1. In the **Inbox conversation list**, left-click on the conversation you want to remove.
2. Select **Delete Conversation**.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FhQ4OzzRp15z7vd3TNrWN%2Fimage.png?alt=media&amp;token=9e84edd5-47fe-4c06-9b7d-c2848ade7033" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
⚠️ **Important:** Once deleted, the conversation will be permanently removed from your inbox and **cannot be undone**.
{% endhint %}