# How to Delete a Conversation from Your Mercuri CX Inbox

{% embed url="<https://youtu.be/NcFw4g09C40>" %}

You can delete a conversation in two ways:

#### Method 1: From the Chat Window

1. Open your **Mercuri CX Inbox** and select the conversation.
2. In the **top-right corner** of the chat window, click the **three dots (⋮)**.

<figure><img src="/files/dAN1SFCpD1nQYuR4FTqo" alt="" width="563"><figcaption></figcaption></figure>

3. From the dropdown menu, click **Delete Conversation**.
4. Confirm the deletion if prompted.

#### Method 2: From the Conversation List

1. In the **Inbox conversation list**, left-click on the conversation you want to remove.
2. Select **Delete Conversation**.

<figure><img src="/files/dGXDj5zKlAHigx8WLeXr" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
⚠️ **Important:** Once deleted, the conversation will be permanently removed from your inbox and **cannot be undone**.
{% endhint %}


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