How to Delete a Conversation from Your Mercuri CX Inbox

You can delete a conversation in two ways:

Method 1: From the Chat Window

1. Open your Mercuri CX Inbox and select the conversation.

2. In the top-right corner of the chat window, click the three dots (⋮).

1. From the dropdown menu, click Delete Conversation.

2. Confirm the deletion if prompted.

Method 2: From the Conversation List

1. In the Inbox conversation list, left-click on the conversation you want to remove.

2. Select Delete Conversation.

⚠️ Important: Once deleted, the conversation will be permanently removed from your inbox and cannot be undone.