How to Enable/Disable AI Responses in Mercuri CX Inbox

Mercuri CX allows you to seamlessly toggle between AI-powered responses and human agents with a single click.

This ensures smooth handling of conversations, AI manages routine queries, while complex ones are handed to a human agent instantly.

Steps

Method 1: From the Chat Window

1. Open the conversation in your Mercuri CX Inbox.

2. In the top-right corner of the chat window, click the three dots (⋮).

3. In the dropdown menu, toggle the AI Responses switch to On.

1. Toggle the AI Responses switch On/Off.

   • Once switched on, the AI agent will immediately start handling the conversation.

Method 2: From the Conversation List

1. In your Inbox conversation list, left-click on any conversation.

2. Select or deselect AI Responses from the menu.