> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/conversations-inbox/how-to-enable-disable-ai-responses-in-mercuri-cx-inbox.md).

# How to Enable/Disable AI Responses in Mercuri CX Inbox

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FLXRfa6T3AFoWeKggEALJ%2Fimage.png?alt=media&amp;token=ea43c6b0-e3cc-4e58-8d4a-dd9ccb8a6d09" alt=""><figcaption></figcaption></figure>

Mercuri CX allows you to seamlessly toggle between AI-powered responses and human agents with a single click.&#x20;

This ensures smooth handling of conversations, AI manages routine queries, while complex ones are handed to a human agent instantly.

**Steps**&#x20;

**Method 1: From the Chat Window**

1. **Open the conversation** in your **Mercuri CX Inbox**.
2. In the **top-right corner** of the chat window, click the **three dots (⋮).**
3. In the dropdown menu, toggle the **AI Responses** switch to **On**.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2Fs3HVkTVsUKoOUsbRG5xG%2Fimage.png?alt=media&amp;token=e0a9b342-81df-49aa-8e24-31a9f8d0d917" alt=""><figcaption></figcaption></figure>

4. Toggle the **AI Responses** switch **On/Off**.
   * Once switched on, the AI agent will immediately start handling the conversation.

**Method 2: From the Conversation List**

1. In your **Inbox conversation list**, left-click on any conversation.
2. Select or deselect **AI Responses** from the menu.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FhQ4OzzRp15z7vd3TNrWN%2Fimage.png?alt=media&amp;token=9e84edd5-47fe-4c06-9b7d-c2848ade7033" alt=""><figcaption></figcaption></figure>