# How to Enable/Disable AI Responses in Mercuri CX Inbox

<figure><img src="/files/dAN1SFCpD1nQYuR4FTqo" alt=""><figcaption></figcaption></figure>

Mercuri CX allows you to seamlessly toggle between AI-powered responses and human agents with a single click.&#x20;

This ensures smooth handling of conversations, AI manages routine queries, while complex ones are handed to a human agent instantly.

**Steps**&#x20;

**Method 1: From the Chat Window**

1. **Open the conversation** in your **Mercuri CX Inbox**.
2. In the **top-right corner** of the chat window, click the **three dots (⋮).**
3. In the dropdown menu, toggle the **AI Responses** switch to **On**.

<figure><img src="/files/BDAONtRWQJmBFly3CK6l" alt=""><figcaption></figcaption></figure>

4. Toggle the **AI Responses** switch **On/Off**.
   * Once switched on, the AI agent will immediately start handling the conversation.

**Method 2: From the Conversation List**

1. In your **Inbox conversation list**, left-click on any conversation.
2. Select or deselect **AI Responses** from the menu.

<figure><img src="/files/dGXDj5zKlAHigx8WLeXr" alt=""><figcaption></figcaption></figure>


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