How to send MMS Template from inbox
Follow these steps to quickly send an MMS template from the Conversation Inbox:
Navigate to the Conversation Inbox – Go to the inbox where all customer conversations are listed.
Select the Contact – Open the chat of the customer you want to send the MMS template to.
Click on the Template Icon – At the bottom left of the chat window, you’ll see several icons. Click on the template icon.
Choose Template Option – A dialog box will appear with two options: Text Message and Template. Select Template.
Browse Templates – You’ll now see a list of MMS templates you’ve already created. (Click here to learn how to create MMS templates.)
Select an MMS Template – Pick the MMS template you want to send.
Fill Variable Fields (if any) – If your template contains variables (e.g., customer name, order ID), enter the required values.
Review and Send – Preview your message, then click Send to deliver it to the customer.
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