How to send MMS Template from inbox

Follow these steps to quickly send an MMS template from the Conversation Inbox:

1. Navigate to the Conversation Inbox – Go to the inbox where all customer conversations are listed.

2. Select the Contact – Open the chat of the customer you want to send the MMS template to.

3. Click on the Template Icon – At the bottom left of the chat window, you’ll see several icons. Click on the template icon.

1. Choose Template Option – A dialog box will appear with two options: Text Message and Template. Select Template.

1. Browse Templates – You’ll now see a list of MMS templates you’ve already created. (Click here to learn how to create MMS templates.)

2. Select an MMS Template – Pick the MMS template you want to send.

3. Fill Variable Fields (if any) – If your template contains variables (e.g., customer name, order ID), enter the required values.

4. Review and Send – Preview your message, then click Send to deliver it to the customer.