# How to send MMS Template from inbox

Follow these steps to quickly send an MMS template from the Conversation Inbox:

1. **Navigate to the Conversation Inbox** – Go to the inbox where all customer conversations are listed.
2. **Select the Contact** – Open the chat of the customer you want to send the MMS template to.
3. **Click on the Template Icon** – At the bottom left of the chat window, you’ll see several icons. Click on the template icon.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FrfKGisdOkJSg6D9hOFYj%2Fmms1.png?alt=media&#x26;token=caeca046-bbd1-41bf-a26d-8e60510aef35" alt=""><figcaption></figcaption></figure>

4. **Choose Template Option** – A dialog box will appear with two options: Text Message and Template. Select Template.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FitecTF6kHfGuSREvSLBQ%2Fimage.png?alt=media&#x26;token=8182b414-a07f-444f-b5ab-5a11347c81d1" alt="" width="348"><figcaption></figcaption></figure>

5. **Browse Templates** – You’ll now see a list of MMS templates you’ve already created. ([Click here](https://docs.mercuri.cx/features/templates/sms-templates/creating-your-first-sms-template) <mark style="color:blue;">to learn how to create MMS templates</mark>.)
6. **Select an MMS Template** – Pick the MMS template you want to send.
7. **Fill Variable Fields (if any)** – If your template contains variables (e.g., customer name, order ID), enter the required values.
8. **Review and Send** – Preview your message, then click Send to deliver it to the customer.