# Cart Abandoned Triggers

**Trigger:** Activated when a customer adds products to their cart but leaves the store without completing the purchase.

This trigger is commonly used for **cart recovery reminders, offering discounts, and encouraging customers to complete their purchase**.

***

### Example Workflow: Multi-Step Cart Recovery

This workflow sends **multiple reminders to customers who abandon their cart**, increasing the chances of recovering the sale.

{% hint style="info" %}
**Workflow Overview**

***The workflow follows these steps:***

Cart Abandoned\
\&#xNAN;*→ Delay (30 Minutes)*\
*→ Send WhatsApp Reminder*\
*→ Delay (6 Hours)*\
*→ Send Product Reminder*\
*→ Delay (24 Hours)*\
*→ Send Discount Offer*

This encourages customers to **complete their purchase through multiple nudges**.
{% endhint %}

***

#### Step 1: Select Trigger – Cart Abandoned

* Start by selecting the **Cart Abandoned** trigger. This trigger activates whenever a **customer adds items to the cart but leaves without completing the purchase**.

***

#### Step 2: Add First Delay

1. Click **Logic**.
2. Select **Delay**.
3. Configure the delay duration. `Example:`` `**`Delay:`**` ``30 Minutes`

This allows the customer some time to return to the store before sending the reminder.

***

#### Step 3: Add First WhatsApp Reminder

1. Click **Actions**.
2. Select **WhatsApp**.
3. Configure the action.

* Select the **phone number**
* Select the **cart reminder template**

**Example template:**

```
Hi {{1}},

You left some items in your cart.

Complete your purchase here:
{{2}}

Let us know if you need any help!
```

4. Click **Save Configuration**.

***

#### Step 4: Add Second Delay

1. Click **Logic**.
2. Select **Delay**.
3. Configure the delay.

`Example:`` `**`Delay:`**` ``6 Hours`

This gives the customer additional time before sending another reminder.

***

#### Step 5: Add Product Reminder Message

* Add another **WhatsApp action**.

**Example template:**

```
Hi {{1}},

The items in your cart are still waiting for you!

Complete your order before they go out of stock.

Checkout here:
{{2}}
```

* Click **Save Configuration**.

***

#### Step 6: Add Final Delay

1. Click **Logic**.
2. Select **Delay**.
3. Configure the delay. 

`Example:`` `**`Delay:`**` ``24 Hours`

***

#### Step 7: Send Discount Offer

* Add a final **WhatsApp action**.

**Example template:**

```
Hi {{1}},

Still thinking about your order?

Here’s a **10% discount** to complete your purchase.

Use code **SAVE10** at checkout:
{{2}}
```

* Click **Save Configuration**.

***

#### Step 8: Activate the Workflow

1. Turn **Workflow ON**.
2. Click **Save Changes**.

Once activated, this workflow will automatically **send multiple reminders to recover abandoned carts**.