Cart Abandoned Triggers

Trigger: Activated when a customer adds products to their cart but leaves the store without completing the purchase.

This trigger is commonly used for cart recovery reminders, offering discounts, and encouraging customers to complete their purchase.

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Example Workflow: Multi-Step Cart Recovery

This workflow sends multiple reminders to customers who abandon their cart, increasing the chances of recovering the sale.

Workflow Overview

The workflow follows these steps:

Cart Abandoned → Delay (30 Minutes) → Send WhatsApp Reminder → Delay (6 Hours) → Send Product Reminder → Delay (24 Hours) → Send Discount Offer

This encourages customers to complete their purchase through multiple nudges.

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Step 1: Select Trigger – Cart Abandoned

• Start by selecting the Cart Abandoned trigger. This trigger activates whenever a customer adds items to the cart but leaves without completing the purchase.

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Step 2: Add First Delay

1. Click Logic.

2. Select Delay.

3. Configure the delay duration. Example: Delay: 30 Minutes

This allows the customer some time to return to the store before sending the reminder.

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Step 3: Add First WhatsApp Reminder

1. Click Actions.

2. Select WhatsApp.

3. Configure the action.

• Select the phone number

• Select the cart reminder template

Example template:

Hi {{1}},

You left some items in your cart.

Complete your purchase here:
{{2}}

Let us know if you need any help!

1. Click Save Configuration.

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Step 4: Add Second Delay

1. Click Logic.

2. Select Delay.

3. Configure the delay.

Example: Delay: 6 Hours

This gives the customer additional time before sending another reminder.

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Step 5: Add Product Reminder Message

• Add another WhatsApp action.

Example template:

Hi {{1}},

The items in your cart are still waiting for you!

Complete your order before they go out of stock.

Checkout here:
{{2}}

• Click Save Configuration.

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Step 6: Add Final Delay

1. Click Logic.

2. Select Delay.

3. Configure the delay.

Example: Delay: 24 Hours

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Step 7: Send Discount Offer

• Add a final WhatsApp action.

Example template:

Hi {{1}},

Still thinking about your order?

Here’s a **10% discount** to complete your purchase.

Use code **SAVE10** at checkout:
{{2}}

• Click Save Configuration.

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Step 8: Activate the Workflow

1. Turn Workflow ON.

2. Click Save Changes.

Once activated, this workflow will automatically send multiple reminders to recover abandoned carts.