# Fulfillment Created

**Trigger:** Activated when the fulfillment for an order is created, usually when the order is **packed or shipped**.

This trigger is commonly used for **sending shipping notifications, sharing tracking details, and keeping customers informed about delivery updates**.

### Example Workflow: Shipping Notification + Delivery Reminder

This workflow keeps customers informed **throughout the delivery process**.

{% hint style="info" %}
**Workflow Overview**

*The workflow follows these steps:*

Fulfillment Created\
→ Send WhatsApp Shipping Confirmation\
→ Delay (24 Hours)\
→ Send Delivery Reminder

This ensures customers are **notified about shipments and reminded about the upcoming delivery**.
{% endhint %}

***

#### Step 1: Select Trigger – Fulfillment Created

* Start by selecting the **Fulfillment Created** trigger.

***

#### Step 2: Add WhatsApp Shipping Notification

1. Click **Actions**.
2. Select **WhatsApp**.
3. Configure the shipping notification template.
4. Click **Save Configuration**.

***

#### Step 3: Add Delay

1. Click **Logic**.
2. Select **Delay**.
3. Configure the delay.

```
Example: Delay: 24 Hours
```

***

#### Step 4: Add Delivery Reminder Message

1. In the **Add Nodes** section, click **Actions**.
2. Select **WhatsApp**. Now, configure the required details:
   * Select the **phone number**
   * Select the **template**

**Example template:**

```
Hi {{1}},

Your order **#{{2}}** will be delivered soon.

Please ensure someone is available at the delivery location to receive the package.

Thank you!
```

***

### Step 5: Activate the Workflow

1. Turn **Workflow ON**.
2. Click **Save Changes**.

The system will now automatically **send shipping and delivery updates to customers**.