Fulfillment Created

Trigger: Activated when the fulfillment for an order is created, usually when the order is packed or shipped.

This trigger is commonly used for sending shipping notifications, sharing tracking details, and keeping customers informed about delivery updates.

Example Workflow: Shipping Notification + Delivery Reminder

This workflow keeps customers informed throughout the delivery process.

Workflow Overview

The workflow follows these steps:

Fulfillment Created → Send WhatsApp Shipping Confirmation → Delay (24 Hours) → Send Delivery Reminder

This ensures customers are notified about shipments and reminded about the upcoming delivery.

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Step 1: Select Trigger – Fulfillment Created

• Start by selecting the Fulfillment Created trigger.

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Step 2: Add WhatsApp Shipping Notification

1. Click Actions.

2. Select WhatsApp.

3. Configure the shipping notification template.

4. Click Save Configuration.

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Step 3: Add Delay

1. Click Logic.

2. Select Delay.

3. Configure the delay.

Example: Delay: 24 Hours

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Step 4: Add Delivery Reminder Message

1. In the Add Nodes section, click Actions.

2. Select WhatsApp. Now, configure the required details:

   • Select the phone number

   • Select the template

Example template:

Hi {{1}},

Your order **#{{2}}** will be delivered soon.

Please ensure someone is available at the delivery location to receive the package.

Thank you!

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Step 5: Activate the Workflow

1. Turn Workflow ON.

2. Click Save Changes.

The system will now automatically send shipping and delivery updates to customers.