Order Canceled Trigger

Trigger: Activated when an order is cancelled by the customer or the store.

This trigger is commonly used for informing customers about order cancellations, sharing refund information, and maintaining transparent communication.

Example Workflow: Refund Status Notification

This workflow informs customers about the refund process when a prepaid order is cancelled.

Workflow Overview

The workflow follows these steps:

Order Canceled → Check Condition (Payment Status = Paid) → Send WhatsApp Refund Notification

This ensures that refund messages are sent only for prepaid orders.

---

Step 1: Select Trigger – Order Cancelled

• Start by selecting the Order Cancelled trigger. This trigger activates the workflow whenever an order cancellation event occurs on the store.

---

Step 2: Add Condition – Check Payment Status

1. Click Logic.

2. Select Condition.

3. Configure the condition as follows:

Field: Payment Status Rule: Equals Value: Paid

This condition checks whether the order was prepaid.

If the condition evaluates to Yes, the workflow will continue and send the refund notification.

---

Step 3: Add and Configure the WhatsApp Action

1. In the Add Nodes section, click Actions.

2. Select WhatsApp.

3. Configure the required details:

   • Select the phone number

   • Select the refund notification template

Example template:

Hi {{1}},

Your order **#{{2}}** has been canceled.

If you have already made a payment, the refund will be processed shortly according to our refund policy.

For any questions, please contact our support team.

1. Click Save Configuration.

---

Step 4: Connect the WhatsApp Action to the "Yes" Branch

1. Go to the Condition node.

2. From the green Yes branch, draw a connection line.

3. Connect it to the configured WhatsApp action node.

This ensures the message is sent only when Payment Status = Paid.

---

Step 5: Activate the Workflow

1. Turn Workflow ON.

2. Click Save Changes.

The refund notification will now be sent automatically when a prepaid order is cancelled.