FAQs

Where can I find the phone number ID of my WhatsApp / SMS number?

1. Navigate to Settings → Channels from the left-hand sidebar.

2. In the Channel Configurations section, select the WhatsApp / SMS channel.

3. Locate your registered WhatsApp/SMS number and click on the three dots (⋮) menu on the right-hand side.

4. From the dropdown options, click on Copy Phone Number ID.

📌 Refer to the highlighted areas in the image for easy navigation.

How to find the Template ID of any WhatsApp / SMS template?

1. Navigate to Templates → WhatsApp/SMS from the left-hand sidebar.

2. Locate the template for which you want to copy the Template ID.

3. On the bottom-right corner of the template card, click on the three dots (⋮) menu.

4. From the dropdown options, select Copy Template ID. The ID will be copied to your clipboard.

📌 Refer to the highlighted areas in the image for guidance.

Why am I seeing a sample PDF in the header instead of my actual PDF while testing the template?

This usually happens when the PDF URL provided is an auto-download URL instead of a publicly accessible URL. Auto-download URLs are not supported, so the system falls back to showing a sample PDF in the header.

Solution:

• Ensure the PDF is hosted on a public URL that can be accessed directly in the browser.

• Avoid URLs that trigger an automatic download.

• You can host the PDF on an S3 bucket or any other blob storage service.