Creating Your First WhatsApp Template
WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API.
Last updated
WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API.
Last updated
Transactional/Utility: Order updates, appointment confirmations, and shipping alerts.
Marketing: Special offers, discounts, and event announcements.
Header
optional
Used for key highlights such as order numbers or promotions.
📦 Your Order #{{1}} has shipped!
Body
required
The main message with placeholders (e.g., {{1}}, {{2}}).
Must be clear, concise, and follow WhatsApp's content policies.
Hello {{1}}, your order will arrive on {{2}}. Track it here: {{3}}.
Footer
optional
Short closing text, such as a sign-off or disclaimer
Thank you for choosing Mercuri!
Buttons
optional
Add interactivity with:
Quick Reply: Allows customers to respond with pre-defined options.
Call-to-Action (CTA): Opens a URL or dials a phone number.
[Track Order] [Contact Support]
Alternatively, you can:
Navigate to Templates > WhatsApp.
In the dialog box titled "Create WhatsApp Template", select the required WhatsApp account and click on the "Create Template " button.
Fill in the template details:
Template Name: A unique identifier for internal use.
Language: Select the language of the template.
Category: Choose the required category for the template (Marketing, Utility, Authentication).
Message content :
Header(optional): Add a title or media.
Body: Write your message text. You can use placeholders (variables) if needed.
Footer(optional): Add a short note at the bottom.
Buttons(optional): Add call-to-action buttons like "Quick Reply" or "Call to Action".
A template Preview will appear in the right corner, showing how your message will look.
Click "Create Template" to submit it for WhatsApp review and approval.
Go to to Templates > WhatsApp in the dashboard.
You can view the status directly in the listed whatsapp templates or use the "All Statuses" filter on whatsapp templates section to refine your search.
Template Status Types:
Approved: The template is approved and ready for use.
Rejected: The template was rejected. Edit the template to correct any issues and resubmit it for review.
Pending: The template is under review by WhatsApp and awaiting approval.
Navigate to Templates > WhatsApp in your dashboard.
Select the template you want to edit and click the edit icon.
You can modify all components except the language and category.
Navigate to the
Log in to your Mercuri dashboard at
Click on Create Template, or if you want to edit the existing template, .
