# SMS Templates SMS templates in Mercuri CX allow you to send consistent, professional, and personalized messages to your customers with ease. While creating a template, you can: 1. **Use Dynamic Variables** – Personalize messages by including fields like customer name, order ID, or appointment time. **`For example:`**` ``“Hi {{customer_name}}, your order {{order_id}} has been shipped.”` 2. **Add Media Attachments** – Enhance your SMS by attaching up to 5 files, including images, videos, or documents (max 10MB each). This makes your messages more engaging and informative, such as sending product images, invoices, or promotional flyers. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mercuri.cx/features/templates/sms-templates.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.