SMS Templates

SMS templates in Mercuri CX allow you to send consistent, professional, and personalized messages to your customers with ease.

While creating a template, you can:

1. Use Dynamic Variables – Personalize messages by including fields like customer name, order ID, or appointment time.

For example: “Hi {{customer_name}}, your order {{order_id}} has been shipped.”

1. Add Media Attachments – Enhance your SMS by attaching up to 5 files, including images, videos, or documents (max 10MB each). This makes your messages more engaging and informative, such as sending product images, invoices, or promotional flyers.