> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/templates/sms-templates.md).

# SMS Templates

SMS templates in Mercuri CX allow you to send consistent, professional, and personalized messages to your customers with ease. 

While creating a template, you can:

1. **Use Dynamic Variables** – Personalize messages by including fields like customer name, order ID, or appointment time. 

**`For example:`**` ``“Hi {{customer_name}}, your order {{order_id}} has been shipped.”`

2. **Add Media Attachments** – Enhance your SMS by attaching up to 5 files, including images, videos, or documents (max 10MB each). This makes your messages more engaging and informative, such as sending product images, invoices, or promotional flyers.