Creating Your First SMS Template
In this section , let's understand how one can easily set up SMS templates in Mercuri CX dashboard

How to Create an SMS Template in Mercuri CX
Follow these simple steps to craft and save your SMS template:
1. Navigate to SMS Templates
Go to the Templates section in the left-hand menu of the Mercuri dashboard, and select SMS.
2. Click on "Create Template"
In the top-right corner, click Create Template to begin.
3. Fill in Template Details

You’ll be directed to the SMS template creation form. Fill in the following:
Template Name: Enter a short, descriptive title so it’s easy to identify the purpose of the message.
Media Attachments (optional):
You can enhance your SMS template by attaching media files such as images, videos, or documents.
Choose How to Add Media
Click Upload File to select a file directly from your computer.
Or click Add URL to insert a link to an online media file.
You can drag and drop files into the upload box.
Each file must be under 10MB, and you can add up to 5 files (images, videos, or documents).
Template Text: Craft a clear and concise message (within 160 characters). You can personalize it using dynamic variables. Click the Add Variable button in the bottom-right corner of the body section to insert placeholders.
Example:
👟 Step Up Your Style!
Discover our latest collection of Sneakers now available at exclusive prices.
✨ Limited-time offer: Flat 20% OFF this week only! Use this coupon code: {#var#}
Visit our website now: https://example.com
4. Variable Mapping
Map each {#var#}
to the actual data fields, like customer name, service, date, or time.

5. Preview
View the SMS Preview to see how the final message will appear to customers.

6. Save the Template
Click Create to save your SMS template. It will now be available to use in campaigns, automations, or workflows.
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