### How to Create an SMS Template in Mercuri CX
Follow these simple steps to craft and save your SMS template:
**1. Navigate to SMS Templates**
Go to the **Templates** section in the left-hand menu of the Mercuri dashboard, and select **SMS**.
**2. Click on "Create Template"**
In the top-right corner, click **Create Template** to begin.
**3. Fill in Template Details**
You’ll be directed to the SMS template creation form. Fill in the following:
* **Template Name**: Enter a short, descriptive title so it’s easy to identify the purpose of the message.
* **Media Attachments** (optional):
1. You can enhance your SMS template by attaching media files such as images, videos, or documents.
2. **Choose How to Add Media**
Click Upload File to select a file directly from your computer.
Or click Add URL to insert a link to an online media file.
3. You can drag and drop files into the upload box.
Each file must be under **10MB,** and you can add up to **5 files** (images, videos, or documents).
* **Template Text**:\
Craft a clear and concise message (within 160 characters). You can personalize it using dynamic variables.\
Click the **Add Variable** button in the bottom-right corner of the body section to insert placeholders.
**Example:**
```
👟 Step Up Your Style!
Discover our latest collection of Sneakers now available at exclusive prices.
✨ Limited-time offer: Flat 20% OFF this week only! Use this coupon code: {#var#}
Visit our website now: https://example.com
```
**4. Variable Mapping**
Map each `{#var#}` to the actual data fields, like customer name, service, date, or time.
**5. Preview**
View the **SMS Preview** to see how the final message will appear to customers.
**6. Save the Template**
Click **Create** to save your SMS template. It will now be available to use in campaigns, automations, or workflows.
