> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/templates/sms-templates/creating-your-first-sms-template.md).

# Creating Your First SMS Template

<figure><img src="/files/PTnNzz41JxvnwXQjRcmc" alt=""><figcaption><p>SMS Template</p></figcaption></figure>

### How to Create an SMS Template in Mercuri CX&#x20;

Follow these simple steps to craft and save your SMS template:

**1. Navigate to SMS Templates**

Go to the **Templates** section in the left-hand menu of the Mercuri dashboard, and select **SMS**.

**2. Click on "Create Template"**

In the top-right corner, click **Create Template** to begin.

**3. Fill in Template Details**

<figure><img src="/files/Qr97uidZiHON9LP0FVvR" alt="" width="563"><figcaption></figcaption></figure>

You’ll be directed to the SMS template creation form. Fill in the following:

* **Template Name**: Enter a short, descriptive title so it’s easy to identify the purpose of the message.
* **Media Attachments** (optional):&#x20;

1. You can enhance your SMS template by attaching media files such as images, videos, or documents.
2. **Choose How to Add Media**

   Click Upload File to select a file directly from your computer.

   Or click Add URL to insert a link to an online media file.
3. You can drag and drop files into the upload box.

   Each file must be under **10MB,** and you can add up to **5 files** (images, videos, or documents).

* **Template Text**:\
  Craft a clear and concise message (within 160 characters). You can personalize it using dynamic variables.\
  Click the **Add Variable** button in the bottom-right corner of the body section to insert placeholders.

**Example:**

```
👟 Step Up Your Style!
Discover our latest collection of Sneakers now available at exclusive prices.

✨ Limited-time offer: Flat 20% OFF this week only! Use this coupon code: {#var#}

Visit our website now: https://example.com
```

**4. Variable Mapping**

Map each `{#var#}` to the actual data fields, like customer name, service, date, or time.

<figure><img src="/files/3Oo6H4iLGLP2UbofdzAv" alt=""><figcaption></figcaption></figure>

**5. Preview**

View the **SMS Preview** to see how the final message will appear to customers.

<figure><img src="/files/AM60YOTj0GeIUhJClPCR" alt=""><figcaption></figcaption></figure>

**6. Save the Template**

Click **Create** to save your SMS template. It will now be available to use in campaigns, automations, or workflows.