---
description: >-
  In this section , let's  understand  how  one can easily  set up SMS 
  templates in Mercuri CX dashboard
---

# Creating Your First SMS Template

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2F98CaEaYDoNu9iUef2elL%2FMercuri%20screen%20shot%20edits.png?alt=media&#x26;token=b067df4a-1d1f-481c-a157-9163125723ab" alt=""><figcaption><p>SMS Template</p></figcaption></figure>

### How to Create an SMS Template in Mercuri CX&#x20;

Follow these simple steps to craft and save your SMS template:

**1. Navigate to SMS Templates**

Go to the **Templates** section in the left-hand menu of the Mercuri dashboard, and select **SMS**.

**2. Click on "Create Template"**

In the top-right corner, click **Create Template** to begin.

**3. Fill in Template Details**

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2F1Da60unfsKtMc9batLGe%2Fimage.png?alt=media&#x26;token=d7367fab-e95e-45e5-9c61-5d4bb651a93f" alt="" width="563"><figcaption></figcaption></figure>

You’ll be directed to the SMS template creation form. Fill in the following:

* **Template Name**: Enter a short, descriptive title so it’s easy to identify the purpose of the message.
* **Media Attachments** (optional):&#x20;

1. You can enhance your SMS template by attaching media files such as images, videos, or documents.
2.  **Choose How to Add Media**

    Click Upload File to select a file directly from your computer.

    Or click Add URL to insert a link to an online media file.
3.  You can drag and drop files into the upload box.

    Each file must be under **10MB,** and you can add up to **5 files** (images, videos, or documents).

* **Template Text**:\
  Craft a clear and concise message (within 160 characters). You can personalize it using dynamic variables.\
  Click the **Add Variable** button in the bottom-right corner of the body section to insert placeholders.



**Example:**

```
👟 Step Up Your Style!
Discover our latest collection of Sneakers now available at exclusive prices.

✨ Limited-time offer: Flat 20% OFF this week only! Use this coupon code: {#var#}

Visit our website now: https://example.com
```

**4. Variable Mapping**

Map each `{#var#}` to the actual data fields, like customer name, service, date, or time.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FlYhg9alpEHNAznbXy4Zv%2Fimage.png?alt=media&#x26;token=d7560bde-f82f-40fa-9ab3-733d8f092726" alt=""><figcaption></figcaption></figure>

**5. Preview**

View the **SMS Preview** to see how the final message will appear to customers.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2Fdh9SVgdWRSmTeL3qmoT6%2Fimage.png?alt=media&#x26;token=1243a3f6-d579-4f46-abca-841be0a8533b" alt=""><figcaption></figcaption></figure>

**6. Save the Template**

Click **Create** to save your SMS template. It will now be available to use in campaigns, automations, or workflows.

