Mercuri Docs
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  • Welcome to Mercuri
  • Getting Started with Mercuri CX
  • 📩Communication Channels
    • WhatsApp Integration
      • Onboarding on WhatsApp Business
      • WhatsApp Best Practices
      • Creating Your First WhatsApp Template
      • WhatsApp Pricing
      • FAQ
    • SMS Integration
      • SMS Policies
      • Getting started with TFN
      • TFN verification process
      • Post-TFN Submission:Finalize Your SMS Number Setup
      • Issues with TFN verification
      • Best Practices for Toll-Free Verification (TFV) Approval
      • SMS Length
  • 🧤Features
    • Conversations Inbox
      • Starting a New Chat with a Customer
      • Adding / Updating Contact details in Inbox
      • How to Toggle Between AI and Human Agents
      • Interactive Message Options for WhatsApp Conversations
      • Use case of WhatsApp Interactive Messages
      • How to send MMS Template from inbox
    • Contacts
      • Label Contacts
      • Contact Lists
      • How to Sync Shopify Segments with Mercuri CX
    • Marketing
      • Track Campaign Performance
    • Automations
      • Automated workflow for e-commerce businesses
        • Order Cancelled Template
        • Order Created Template
        • Cart Abandoned Template
        • FulFilment Created Template
      • Automated Workflow For Booking Related Events
        • Booking ConfirmedTemplate
        • Booking Rescheduled Template
        • Booking Canceled Template
        • Booking Reminder Template
          • Setting Up Time Intervals for Booking Reminder Automation
        • Booking Notify Staff Template
      • Automated Workflow For Restaurant Table Reservations
        • Table Reservation Created Template
        • Table Reservation Canceled Template
      • Automated Workflow For Restaurant Order Events
        • Restaurant Order Accepted Template
        • Restaurant Order Fulfilled Template
        • Restaurant Order Cancelled Template
        • Pickup / Delivery Order Created Template
      • Automated Workflow For Customer Signup
      • Automated Workflow For Forms
    • Templates
      • WhatsApp Templates
        • Creating Your First WhatsApp Template
        • Understand WhatsApp Template components
      • SMS Templates
        • Creating Your First SMS Template
    • Users Management
      • Simplifying Role-Based Access in Mercuri: Use Cases and Solutions
    • AI Assistants
      • How to Add AI Agents to Your Business in Mercuri CX
        • What are System & Application prompts, and how to set them up?
        • What are Test and Live mode ?
        • How to Structure System & Application Prompts (with Examples)
      • Predefined AI Assistants in Mercuri CX
        • Key Features of AI Agents
        • Predefined AI Assistants Supported By Mercuri CX
        • How to Set Up AI Agents
    • WhatsApp Widget
      • FAQs
  • 🛍️Integrations Guide
    • How to Add an SMS Opt-In Form to Your Wix Business Website
    • Pipedrive
      • Install the Mercuri in Pipedrive
        • Configuring SMS
      • Using Mercuri in Pipedrive
        • Accessing the Conversation Inbox & Sending Messages
          • Adding Agents to the Shared Inbox
        • SMS and WhatsApp Marketing
          • How to Send SMS & WhatsApp Campaigns
        • DLP in Pipedrive: Viewing Message Logs
      • How to Sync Users and Manage Permissions Across Mercuri CX and Pipedrive
    • HubSpot
      • Install Mercuri in HubSpot
        • Configuring SMS
      • Using Mercuri in HubSpot
        • SMS and WhatsApp Marketing
        • Automations
        • HubSpot Contact Sync
        • Conversation-to-Activity Sync
    • Microsoft Teams
      • Install the Mercuri App in Microsoft Teams
      • Configure Mercuri for Microsoft Teams
      • Data Protection & Permissions in Mercuri CX for Microsoft Teams
        • How to Back-up Chats to Teams Channel
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  1. 🧤Features
  2. Templates

WhatsApp Templates

Creating Your First WhatsApp TemplateUnderstand WhatsApp Template components
PreviousTemplatesNextCreating Your First WhatsApp Template