How to create a Media Carousel Marketing Template

• Go to the Templates> WhatsApp section in the Mercuri dashboard.

• Under the WhatsApp Template tab, click on Create Template.

• In the dialog box titled "Create WhatsApp Template", select the required WhatsApp account and click on the "Create Template " button.

• Fill in the Template details like template name, language.

• Now, select Marketing as the template category and choose the Media Carousel sub-category.

• Body (Mandatory): Enter the main message text that appears above the carousel. This text introduces the content shown in the carousel and cannot be left empty.

• Media Carousel Cards: You can add between 2 and 10 cards. Each card represents one product or offer.

• Header (Media Only – Mandatory for each card):

  • Choose whether you want to add an image or a video for the card.

  • Select the media type as static or dynamic, based on your requirement.

  • Upload a sample image or video so it can be reviewed.

  
• Card Body (Optional):

  • Add text to explain what the image or video is about.

  • Use this section to highlight important details such as pricing, features, or offers.

• Buttons (Optional):

  • Add up to 2 buttons per card.

  • Supported button types include:

    • Quick Reply

    • CTA URL

    • Call Phone

• Use Add Card to include more cards or Remove Card to delete any card.

• Review all cards, media, text, and buttons.

• Click on Create Template to submit the template for approval.