Location Request Message
What Are Location Request Message Templates?
Location Request Message templates on Mercuri allow brands to send WhatsApp messages that prompt users to share their live or current location with just a single tap. This removes the need for typing addresses manually, reduces errors, and speeds up processes such as delivery, service visits, and appointment-based navigation.
Location request messages help businesses collect precise GPS locations directly from customers.
Typical use cases include:
Delivery address confirmation (e.g., “Share your location for faster delivery”)
Service visit coordination (e.g., AC repair, cleaning, electrician)
Appointment arrival guidance (e.g., technician or field agent locating the customer easily)
Lead verification (e.g., ensuring the customer is within a serviceable area)
Use Case: Technician Visit – Locate Customer Easily
Send a location request before a technician leaves for the appointment. This ensures accurate navigation and reduces delays caused by incorrect or incomplete addresses.
Message Example:
Hi there! Our technician is on the way. Please share your location so we can reach you without delay.
Button:
Share Location
Why it works:
Avoids address confusion
Reduces time spent calling customers for directions
Improves service experience
Industry examples:
Home Services (AC repair, electrician, cleaning)
Logistics & Delivery
Healthcare (home sample collection)
Real estate visits
How to Create a Location Request Message Template on Mercuri
Log in to your Mercuri account
Go to Templates → WhatsApp in the left-side panel
Click on the Interactive Templates tab
Select Create Interactive Template
The template creation page will open
Enter a short and descriptive template name.
From the dropdown, select the interactive message type as Location Request Message.
Add Your Body Message Content: Write a clear instruction asking the user to share their location.
Example:
Hi there! Our technician is on the way. Please share your current location so we can reach you on time.
(Optional) Add a Footer: Use the footer to add extra context, such as support contact or terms.
Location Sharing Behavior
Location Request templates on Mercuri automatically display a “Share Location” prompt to the user. You do not need to manually add any buttons.
Once the user receives the message, WhatsApp will show the native location-sharing flow on mobile.
Review & Submit for Approval: Once done, review the template and click Create to submit it for WhatsApp approval.
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