# Data Protection & Permissions in Mercuri CX for Microsoft Teams

With Mercuri CX, you don’t have to worry about losing track of important customer conversations.

 Our setup makes it easy to **monitor, back up, and control access** to all WhatsApp chats,right inside Microsoft Teams.

Here’s how it helps:

***

 1\. **All Chats in One Place**

No matter where your team replies from, the Mercuri dashboard or the WhatsApp Business app, every single conversation gets tracked and stored. You can always navigate to [**Mercuri's Shared Inbox**](/features/conversations-inbox.md) and see the full picture, all in one place.

####  2. **Built for DLP: Track & Log Every Interaction**

Every message is automatically logged and saved. This is super useful for audits or just keeping a clean record of all communication.\
You’ll find these logs right inside your Microsoft Teams channel.

####  3. **Automatic Chat Backup to Teams**

Every conversation is backed up to your Teams channel in real time, so you never miss a message. 

<mark style="color:blue;">**Want to know how to backup your customer chats to the Teams Channel ,**</mark>[<mark style="color:blue;">**Click Here**</mark>](/integrations-guide/microsoft-teams/data-protection-and-permissions-in-mercuri-cx-for-microsoft-teams/how-to-back-up-chats-to-teams-channel.md).

#### 4.  **Control Who Sees What**

Easily set [**permissions based on roles**](/features/users-management.md) , so sensitive data is only visible to team members who need it. This helps prevent accidental exposure and supports internal privacy policies.


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