> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/integrations-guide/microsoft-teams/data-protection-and-permissions-in-mercuri-cx-for-microsoft-teams/how-to-back-up-chats-to-teams-channel.md).

# How to Back-up Chats to Teams Channel

### Step-by-Step Guide

{% embed url="<https://youtu.be/Lrj37x7-9TI?si=tNojkSh-aOn6P7Cd>" %}

#### *Complete the following 3 steps  to back-up your conversation into teams Channel*

<figure><img src="/files/14ddJrdxX23srPepOhx9" alt="" width="563"><figcaption></figcaption></figure>

#### Step 1: Create a Channel for Message Backup

1. Inside Microsoft Teams, open the **Mercuri** app (this will launch the Mercuri dashboard inside Teams).
2. In the **Mercuri CX dashboard**, navigate to the left panel and go to:\
   `Settings` → `Microsoft`
3. Under **Microsoft Teams Setup**, click **"Create Channel for Message Backup"**
4. Enter a channel name (e.g., `mercuri-message-backup`) and click **"Create Channel".**
5. &#x20;Once created, you can find this channel  under `Teams Chat` > `Teams and Channels`.

<figure><img src="/files/k6j9JTrHFqBuAs9p38HH" alt="" width="563"><figcaption></figcaption></figure>

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#### Step 2: Add Mercuri  Bot to channel

1. After creating the channel, click on the **“Add Bot”** button.
2. This step will connect the `mercuri-backup-bot` to your newly created Teams channel.
3. Once the bot is active, it will start backing up all incoming messages automatically.

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#### Step 3: Send a Test Message

1. Click on **Send Text Message.** You will be directed to the **Conversations inbox** in your Mercuri dashboard.
2. Send a test message like:\
   **“This is a test message for the Mercuri backup channel.”**
3. Switch back to Microsoft Teams and open the backup channel under **Chat**.
4. If you see the test message appear, it means your setup is working perfectly!

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> **⚠️Please note:** Only **admins** will have access to view the backed-up chats in Microsoft Teams. This ensures customer data privacy and restricts sensitive information to authorized personnel only.