Mercuri Docs
  • Welcome to Mercuri
  • 📩Communication Channels
    • WhatsApp Integration
      • Prerequisites
      • Onboarding on WhatsApp Business
      • Creating Your First WhatsApp Template
      • FAQ
    • SMS Integration
      • SMS Policies
      • Getting started with TFN
      • TFN verification process
      • Issues with TFN verification
      • SMS Length
  • 🧤Features
    • Conversations Inbox
    • Marketing
    • Contacts
    • Users Management
    • WhatsApp Widget
  • 🛍️Integrations Guide
    • Pipedrive
      • Install the Mercuri in Pipedrive
      • Using Mercuri in Pipedrive
        • SMS & WhatsApp Inbox
        • Configuring SMS
        • Adding Agents to the Shared Inbox
        • SMS and WhatsApp Marketing
    • Microsoft Teams
      • Install the Mercuri App in Microsoft Teams
      • Configure Mercuri for Microsoft Teams
      • WhatsApp Onboarding
      • How to use Mercuri?
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  1. Integrations Guide
  2. Microsoft Teams

WhatsApp Onboarding

This process requires using the Microsoft Teams browser version, as onboarding through the Teams desktop or mobile app may cause issues with Meta’s callback mechanism.

Important Note: Use Microsoft Teams in a Browser

  • Why? If you try to onboard via the Teams App, we don’t receive the required callback from Meta.

  • What Happens? Without this callback, your WhatsApp Business Number won’t be mapped to Teams properly.

  • Solution: Always complete the onboarding process in Microsoft Teams on a web browser (Chrome, Edge, Firefox, or Safari).

Step 1: Open Microsoft Teams in a Browser

  1. Log in to your Microsoft Teams account at https://teams.microsoft.com.

  2. Navigate to Apps and search for Mercuri WhatsApp Integration.

  3. Click Install and authorize the integration.

Step 2: Start WhatsApp Business API Onboarding

  1. Navigate to Mercuri Dashboard > Channels > WhatsApp.

  2. Click Onboard New Number.

  3. Follow the instructions to connect your WhatsApp Business Account.

Step 3: Verify WhatsApp Connection in Teams

  1. Return to Microsoft Teams (browser version).

  2. Navigate to Mercuri WhatsApp Inbox within Teams.

  3. Send a test message to confirm that WhatsApp is correctly mapped.

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Last updated 8 days ago

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