# DLP in Pipedrive: Viewing Message Logs

<figure><img src="/files/MP1Rk1zz0g2kcROP7S3B" alt=""><figcaption></figcaption></figure>

Mercuri CX ensures Data Loss Prevention (DLP) by maintaining message logs for every contact, directly within Pipedrive. This provides a transparent record of all communications for compliance and context.

1. **Accessing Logs:**

* Navigate to either the Deals page or the Contacts page.
* Select the contact whose communication history you want to review.

2. **View Conversation History**:&#x20;

* The complete log of messages, along with timestamps, will be displayed. Includes both WhatsApp and SMS communications.

3. **Why It Matters:**&#x20;

* Supports compliance with record-keeping policies.&#x20;
* Helps sales teams maintain context before reaching out.&#x20;
* Provides smooth handovers between team members by showing the full history.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mercuri.cx/integrations-guide/pipedrive/using-mercuri-in-pipedrive/dlp-in-pipedrive-viewing-message-logs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.