# Mercuri Docs

## English

- [Welcome to Mercuri](https://docs.mercuri.cx/welcome-to-mercuri.md): Overview
- [Getting Started with Mercuri CX](https://docs.mercuri.cx/getting-started-with-mercuri-cx.md)
- [Getting Started with Mercuri CX](https://docs.mercuri.cx/getting-started-with-mercuri-cx-1.md)
- [How Businesses Use Mercuri](https://docs.mercuri.cx/how-businesses-use-mercuri.md)
- [Auto-Send WhatsApp Booking Confirmations](https://docs.mercuri.cx/how-businesses-use-mercuri/auto-send-whatsapp-booking-confirmations.md): Let us look at the use case of how to Send an Automated Confirmation Message After a Wix Booking
- [How to Connect Your Facebook Catalog to WhatsApp (to Show Live Stock)](https://docs.mercuri.cx/how-to-connect-your-facebook-catalog-to-whatsapp-to-show-live-stock.md)
- [WhatsApp Integration](https://docs.mercuri.cx/communication-channels/whatsapp-integration.md): Mercuri enables businesses to manage customer conversations through WhatsApp, integrating directly with platforms such as Wix, Shopify, Microsoft Teams, and Pipedrive.
- [Prerequisites](https://docs.mercuri.cx/communication-channels/whatsapp-integration/prerequisites.md): Prerequisites for Onboarding to WhatsApp Business API with Mercuri
- [Onboarding on WhatsApp Business](https://docs.mercuri.cx/communication-channels/whatsapp-integration/onboarding-on-whatsapp-business.md): A step-by-step guide to onboard your first WhatsApp number.
- [Onboarding on WhatsApp Business](https://docs.mercuri.cx/communication-channels/whatsapp-integration/onboarding-on-whatsapp-business-1.md): A step-by-step guide to onboard your first WhatsApp number.
- [How to verify a WhatsApp Business account](https://docs.mercuri.cx/communication-channels/whatsapp-integration/how-to-verify-a-whatsapp-business-account.md)
- [WhatsApp Best Practices](https://docs.mercuri.cx/communication-channels/whatsapp-integration/whatsapp-best-practices.md)
- [Onboarding with Existing WhatsApp Business App Account & Phone Number](https://docs.mercuri.cx/communication-channels/whatsapp-integration/onboarding-with-existing-whatsapp-business-app-account-and-phone-number.md)
- [Creating Your First WhatsApp Template](https://docs.mercuri.cx/communication-channels/whatsapp-integration/creating-your-first-whatsapp-template.md): WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API.
- [WhatsApp Pricing](https://docs.mercuri.cx/communication-channels/whatsapp-integration/whatsapp-pricing.md)
- [WhatsApp Template Pacing](https://docs.mercuri.cx/communication-channels/whatsapp-integration/whatsapp-template-pacing.md)
- [How to Add a Payment Method for WhatsApp Business API](https://docs.mercuri.cx/communication-channels/whatsapp-integration/how-to-add-a-payment-method-for-whatsapp-business-api.md)
- [FAQ](https://docs.mercuri.cx/communication-channels/whatsapp-integration/faq.md)
- [SMS Integration](https://docs.mercuri.cx/communication-channels/sms-integration.md): Mercuri enables businesses to manage customer engagement through SMS, seamlessly integrating with platforms like Wix, Shopify, Microsoft Teams, and Pipedrive.
- [SMS Policies](https://docs.mercuri.cx/communication-channels/sms-integration/sms-policies.md): Policies regarding consent requirements, double opt-in, opt-outs and contents we do not allow.
- [Getting started with TFN](https://docs.mercuri.cx/communication-channels/sms-integration/getting-started-with-tfn.md): Guide to the Toll-Free Number (TFN) Verification Process for Mercuri CX
- [TFN verification process](https://docs.mercuri.cx/communication-channels/sms-integration/tfn-verification-process.md): Toll-Free Number (TFN) verification is essential for compliance with carrier regulations, reducing message filtering, and improving delivery rates.
- [Post-TFN Submission:Finalize Your SMS Number Setup](https://docs.mercuri.cx/communication-channels/sms-integration/post-tfn-submission-finalize-your-sms-number-setup.md)
- [Issues with TFN verification](https://docs.mercuri.cx/communication-channels/sms-integration/issues-with-tfn-verification.md)
- [Best Practices for Toll-Free Verification (TFV) Approval](https://docs.mercuri.cx/communication-channels/sms-integration/best-practices-for-toll-free-verification-tfv-approval.md): A clear guide to help you get approved faster and without rejections
- [SMS Length](https://docs.mercuri.cx/communication-channels/sms-integration/sms-length.md): When you send an SMS, the number of characters in your message affects how many messages are actually sent.
- [Conversations Inbox](https://docs.mercuri.cx/features/conversations-inbox.md): Mercuri’s Shared SMS and WhatsApp Inbox allows teams to manage customer conversations in a centralized workspace.
- [Starting a New Chat with a Customer](https://docs.mercuri.cx/features/conversations-inbox/starting-a-new-chat-with-a-customer.md): The Conversation Inbox in Mercuri CX allows businesses to start a conversation with a customer directly via WhatsApp or SMS.
- [Adding and Managing Tags from the Conversation List](https://docs.mercuri.cx/features/conversations-inbox/adding-and-managing-tags-from-the-conversation-list.md)
- [Filtering Conversations in Mercuri: 3 Simple Ways](https://docs.mercuri.cx/features/conversations-inbox/filtering-conversations-in-mercuri-3-simple-ways.md): Filtering conversations in Mercuri helps you quickly find the chats that matter, stay organized, and respond efficiently.
- [Adding / Updating Contact details in Inbox](https://docs.mercuri.cx/features/conversations-inbox/adding-updating-contact-details-in-inbox.md): This section covers on how to add  or update contact details  in Mercuri CX Conversation inbox to keep customer details in one place
- [Copy of Interactive Message Options for WhatsApp Conversations](https://docs.mercuri.cx/features/conversations-inbox/copy-of-interactive-message-options-for-whatsapp-conversations.md): This section covers the different interactive message formats available, including quick reply buttons, call-to-action (CTA) links, list messages, and user location requests.
- [How to Enable/Disable AI Responses in Mercuri CX Inbox](https://docs.mercuri.cx/features/conversations-inbox/how-to-enable-disable-ai-responses-in-mercuri-cx-inbox.md)
- [How to Delete a Conversation from Your Mercuri CX Inbox](https://docs.mercuri.cx/features/conversations-inbox/how-to-delete-a-conversation-from-your-mercuri-cx-inbox.md)
- [Interactive Message Options for WhatsApp Conversations](https://docs.mercuri.cx/features/conversations-inbox/interactive-message-options-for-whatsapp-conversations.md): This section covers the different interactive message formats available, including quick reply buttons, call-to-action (CTA) links, list messages, and user location requests.
- [Use case of WhatsApp Interactive Messages](https://docs.mercuri.cx/features/conversations-inbox/use-case-of-whatsapp-interactive-messages.md): This section covers the use case of WhatsApp Interactive Messages in enhancing the customer experience .
- [How to send MMS Template from inbox](https://docs.mercuri.cx/features/conversations-inbox/how-to-send-mms-template-from-inbox.md)
- [Contacts](https://docs.mercuri.cx/features/contacts.md): Mercuri allows you to create and manage Contacts and contact lists (or segments) for sending SMS and WhatsApp campaigns efficiently.
- [Label Contacts](https://docs.mercuri.cx/features/contacts/label-contacts.md)
- [Contact Lists](https://docs.mercuri.cx/features/contacts/contact-lists.md)
- [How to Sync Shopify Segments with Mercuri CX](https://docs.mercuri.cx/features/contacts/how-to-sync-shopify-segments-with-mercuri-cx.md)
- [Contact Sync from CTWA to Wix/Shopify Store](https://docs.mercuri.cx/features/contacts/contact-sync-from-ctwa-to-wix-shopify-store.md)
- [Marketing](https://docs.mercuri.cx/features/marketing.md): Mercuri allows businesses to send SMS and WhatsApp marketing messages to engage customers, promote offers, and drive sales.
- [How to Send SMS or WhatsApp Campaigns to Shopify Segments](https://docs.mercuri.cx/features/marketing/how-to-send-sms-or-whatsapp-campaigns-to-shopify-segments.md): This guide will help you integrate your Shopify Segments with Mercuri CX and use them to send out SMS or WhatsApp Campaigns.
- [Track Campaign Performance](https://docs.mercuri.cx/features/marketing/track-campaign-performance.md): This section explains how businesses can monitor the effectiveness of their WhatsApp and SMS marketing campaigns using key performance metrics.
- [Automations](https://docs.mercuri.cx/features/automations.md): The Automation feature lets you send automated SMS or WhatsApp messages based on user actions, like cart abandonment to re-engage users.
- [Automated workflow for e-commerce businesses](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses.md): For Shopify and Wix e-commerce businesses, automating communication based on website user behavior helps improve engagement and retention.
- [Order Cancelled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses/order-cancelled-template.md): This section covers the use cases of automated messages sent to the customers when  the user cancels the order and the steps involved in setting up such automated workflows.
- [Order Created Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses/order-created-template.md): This section covers the use cases of automated messages sent to the customers when they successfully place the order and the steps involved in setting up such automated workflows.
- [Cart Abandoned Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses/cart-abandoned-template.md): Section covers the use cases of automated messages sent to the customers when they add products to cart , but did not proceed to purchase and the steps involved in setting up such automated workflows.
- [FulFilment Created Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses/fulfilment-created-template.md): This section covers the use cases of automated messages sent to the customers when a fulfillment is created and the steps involved in setting up such automated workflows.
- [Automated Workflow For Booking Related Events](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events.md): Helps to send instant messages to customers for booking confirmations, cancellations, and reschedules to ensure clear communication. This automated workflow setup is only for Wix-based businesses.
- [Booking ConfirmedTemplate](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-confirmedtemplate.md): This section covers the use cases of automated messages sent to the customers when their booking gets confirmed and the steps involved in setting up such automated workflows.
- [Booking Rescheduled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-rescheduled-template.md): This section covers the use cases of automated messages sent to the customers when their booking gets rescheduled and the steps involved in setting up such automated workflows.
- [Booking Canceled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-canceled-template.md): This section outlines the process to notify customers when they cancel a booking made through your Wix site.
- [Booking Reminder Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-reminder-template.md): This section outlines the process to set up automated booking reminders to reduce no shows.
- [Setting Up Time Intervals for Booking Reminder Automation](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-reminder-template/setting-up-time-intervals-for-booking-reminder-automation.md)
- [Booking Notify Staff Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-notify-staff-template.md): This section outlines the process to notify staff members when they customer books a service through Wix booking platform
- [Booking Abandoned Automation](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-abandoned-automation.md): This section outlines the process to notify customers when they abandon their booking midway.
- [Automated Workflow For Restaurant Table Reservations](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-table-reservations.md): Wix-based restaurants can set up automated workflows to notify customers instantly when a table reservation is created or canceled.
- [Table Reservation Created Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-table-reservations/table-reservation-created-template.md): This section covers the use cases of automated WhatsApp messages sent to customers when a table reservation is confirmed , along with the steps involved in setting up such automated workflow.
- [Table Reservation Canceled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-table-reservations/table-reservation-canceled-template.md): This section covers the use cases of automated WhatsApp messages sent to customers when a table reservation is canceled , along with the steps involved in setting up such automated workflow.
- [Automated Workflow For Restaurant Order Events](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events.md): Automate messages for key order events like pickup, delivery, order acceptance, or cancellations.Ideal for WIX based Restaurant websites.
- [Restaurant Order Accepted Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/restaurant-order-accepted-template.md): This section covers the use cases of automated messages sent to customers when a restaurant accepts and starts preparing order, along with the steps involved in setting up such automated workflow.
- [Restaurant Order Fulfilled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/restaurant-order-fulfilled-template.md): This section covers use cases of automated messages when an order is marked as fulfilled , either ready for pickup or handed over to the delivery partner.
- [Restaurant Order Cancelled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/restaurant-order-cancelled-template.md): This section covers the use case of automated WhatsApp messages sent when a customer cancels their order, and the steps to notify them with a confirmation and refund/update info.
- [Pickup / Delivery Order Created Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/pickup-delivery-order-created-template.md): The section covers the use case of sending automated messages to customers when they place an order, either for pickup/delivery, confirming that the order has been received and is being processed.
- [Automated Workflow For Customer Signup](https://docs.mercuri.cx/features/automations/automated-workflow-for-customer-signup.md): Automates a message when new customers successfully sign up into the WIX or Shopify based business website.
- [Automated Workflow For Forms](https://docs.mercuri.cx/features/automations/automated-workflow-for-forms.md): Automates a message when customers fill the form, confirming receipt and providing clarity on the next steps or expected response time.
- [Templates](https://docs.mercuri.cx/features/templates.md)
- [WhatsApp Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates.md)
- [Creating Your First WhatsApp Template](https://docs.mercuri.cx/features/templates/whatsapp-templates/creating-your-first-whatsapp-template.md): WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API.
- [Understand WhatsApp Template components](https://docs.mercuri.cx/features/templates/whatsapp-templates/understand-whatsapp-template-components.md): This section provides a detailed walkthrough of the various components within a WhatsApp message template.
- [Create Different Marketing Templates With Mercuri](https://docs.mercuri.cx/features/templates/whatsapp-templates/create-different-marketing-templates-with-mercuri.md)
- [How to create a Limited Time Offer marketing template](https://docs.mercuri.cx/features/templates/whatsapp-templates/create-different-marketing-templates-with-mercuri/how-to-create-a-limited-time-offer-marketing-template.md)
- [How to create a Media Carousel Marketing Template](https://docs.mercuri.cx/features/templates/whatsapp-templates/create-different-marketing-templates-with-mercuri/how-to-create-a-media-carousel-marketing-template.md)
- [WhatsApp Template: Minimum words/parameters ratio](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-template-minimum-words-parameters-ratio.md)
- [How to Set Up Media Headers When Sending Messages Using the Mercuri API](https://docs.mercuri.cx/features/templates/whatsapp-templates/how-to-set-up-media-headers-when-sending-messages-using-the-mercuri-api.md)
- [How to Set Up a PDF (Document) Header Correctly](https://docs.mercuri.cx/features/templates/whatsapp-templates/how-to-set-up-media-headers-when-sending-messages-using-the-mercuri-api/how-to-set-up-a-pdf-document-header-correctly.md): This guide explains how to add a PDF to the message header and avoid common mistakes like seeing a sample PDF instead of the real one.
- [How to Set Up an Image Header Correctly](https://docs.mercuri.cx/features/templates/whatsapp-templates/how-to-set-up-media-headers-when-sending-messages-using-the-mercuri-api/how-to-set-up-an-image-header-correctly.md)
- [WhatsApp Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates.md)
- [Types of WhatsApp Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/types-of-whatsapp-interactive-templates.md)
- [How to Create WhatsApp Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/how-to-create-whatsapp-interactive-templates.md)
- [Use Cases : WhatsApp Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates.md)
- [Quick Reply Button](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/quick-reply-button.md)
- [List Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/list-interactive-templates.md)
- [Location Request Message](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/location-request-message.md)
- [CTA URL Button](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/cta-url-button.md)
- [Carousel Cards](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/carousel-cards.md)
- [Catalog Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/catalog-interactive-templates.md)
- [SMS Templates](https://docs.mercuri.cx/features/templates/sms-templates.md)
- [Creating Your First SMS Template](https://docs.mercuri.cx/features/templates/sms-templates/creating-your-first-sms-template.md): In this section , let's  understand  how  one can easily  set up SMS  templates in Mercuri CX dashboard
- [Users Management](https://docs.mercuri.cx/features/users-management.md): Mercuri allows businesses to collaborate efficiently by adding multiple users to manage SMS and WhatsApp conversations, marketing campaigns, and customer engagement.
- [Common Permissions](https://docs.mercuri.cx/features/users-management/common-permissions.md)
- [Integration Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/integration-permissions-how-to-assign-and-use.md)
- [Channel Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/channel-permissions-how-to-assign-and-use.md)
- [Developer Tools Permission: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/developer-tools-permission-how-to-assign-and-use.md)
- [Templates Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/templates-permissions-how-to-assign-and-use.md)
- [Auto Response Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/auto-response-permissions-how-to-assign-and-use.md)
- [AI Assistants Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/ai-assistants-permissions-how-to-assign-and-use.md)
- [Settings Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/settings-permissions-how-to-assign-and-use.md)
- [How to Assign a Conversation to a User (Team member)](https://docs.mercuri.cx/features/users-management/common-permissions/how-to-assign-a-conversation-to-a-user-team-member.md)
- [Instance Permission](https://docs.mercuri.cx/features/users-management/instance-permission.md)
- [Contacts Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/instance-permission/contacts-permissions-how-to-assign-and-use.md)
- [Automation Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/instance-permission/automation-permissions-how-to-assign-and-use.md)
- [Widget Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/instance-permission/widget-permissions-how-to-assign-and-use.md)
- [Marketing Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/instance-permission/marketing-permissions-how-to-assign-and-use.md)
- [Simplifying Role-Based Access in Mercuri: Use Cases and Solutions](https://docs.mercuri.cx/features/users-management/simplifying-role-based-access-in-mercuri-use-cases-and-solutions.md)
- [AI Assistants](https://docs.mercuri.cx/features/ai-assistants.md)
- [How to Add AI Agents to Your Business in Mercuri CX](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx.md): Mercuri CX allows businesses to enhance their customer communication using AI-powered agents that can respond to customer queries on WhatsApp and SMS. Here’s how you can set it up in just a few steps.
- [What are System & Application prompts, and how to set them up?](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-system-and-application-prompts-and-how-to-set-them-up.md)
- [What are Test and Live mode ?](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-test-and-live-mode.md)
- [How to Structure System & Application Prompts (with Examples)](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/how-to-structure-system-and-application-prompts-with-examples.md)
- [Predefined AI Assistants in Mercuri CX](https://docs.mercuri.cx/features/ai-assistants/predefined-ai-assistants-in-mercuri-cx.md)
- [Key Features of AI Agents](https://docs.mercuri.cx/features/ai-assistants/predefined-ai-assistants-in-mercuri-cx/key-features-of-ai-agents.md)
- [Predefined AI Assistants Supported By Mercuri CX](https://docs.mercuri.cx/features/ai-assistants/predefined-ai-assistants-in-mercuri-cx/predefined-ai-assistants-supported-by-mercuri-cx.md)
- [How to Set Up AI Agents](https://docs.mercuri.cx/features/ai-assistants/predefined-ai-assistants-in-mercuri-cx/how-to-set-up-ai-agents.md)
- [How to Set Up AI Assistants in Mercuri](https://docs.mercuri.cx/features/ai-assistants/how-to-set-up-ai-assistants-in-mercuri.md): AI Assistants in Mercuri help automate customer interactions, manage repetitive queries, and support teams with intelligent responses. Follow the steps below to create and configure your AI Assistant.
- [Train Your AI Assistant](https://docs.mercuri.cx/features/ai-assistants/train-your-ai-assistant.md)
- [Page 1](https://docs.mercuri.cx/features/ai-assistants/page-1.md)
- [FAQs](https://docs.mercuri.cx/features/ai-assistants/faqs.md)
- [Flows](https://docs.mercuri.cx/features/flows.md)
- [SMS / WhatsApp Triggers](https://docs.mercuri.cx/features/flows/sms-whatsapp-triggers.md)
- [Managing Existing Workflows](https://docs.mercuri.cx/features/flows/managing-existing-workflows.md)
- [E-commerce Order Triggers](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers.md)
- [Order Created Triggers](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers/order-created-triggers.md)
- [Order Canceled Trigger](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers/order-canceled-trigger.md)
- [Fulfillment Created](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers/fulfillment-created.md)
- [Cart Abandoned Triggers](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers/cart-abandoned-triggers.md)
- [Channels](https://docs.mercuri.cx/features/channels.md)
- [How to Add an Auto Response for Your Business Number](https://docs.mercuri.cx/features/channels/how-to-add-an-auto-response-for-your-business-number.md)
- [Assigning an SMS Phone Number to Your Store](https://docs.mercuri.cx/features/channels/assigning-an-sms-phone-number-to-your-store.md)
- [How to Delete a WhatsApp Number from Mercuri Dashboard](https://docs.mercuri.cx/features/channels/how-to-delete-a-whatsapp-number-from-mercuri-dashboard.md)
- [How to Delete WhatsApp Business Account (When No Numbers Are Associated)](https://docs.mercuri.cx/features/channels/how-to-delete-whatsapp-business-account-when-no-numbers-are-associated.md): This update introduces an option to delete a WhatsApp Bussiness account from Mercuri’s database when there are no phone numbers associated with that account.
- [WhatsApp Widget](https://docs.mercuri.cx/features/whatsapp-widget.md): The Mercuri WhatsApp Widget allows website visitors to initiate WhatsApp chats with your business instantly. This guide explains how to configure and install the WhatsApp Widget on your website.
- [FAQs](https://docs.mercuri.cx/features/whatsapp-widget/faqs.md): Common Queries About Integrating WhatsApp Widget on Your Online Store
- [Introduction: Mercuri API](https://docs.mercuri.cx/features/introduction-mercuri-api.md)
- [Mercuri API](https://docs.mercuri.cx/features/introduction-mercuri-api/mercuri-api.md)
- [How do I add my API token to Wix Secret Manager?](https://docs.mercuri.cx/features/introduction-mercuri-api/how-do-i-add-my-api-token-to-wix-secret-manager.md)
- [How do I create an API token in Mercuri?](https://docs.mercuri.cx/features/introduction-mercuri-api/how-do-i-create-an-api-token-in-mercuri.md)
- [Use Cases: How to use the Mercuri API in Wix (Velo + Automations)?](https://docs.mercuri.cx/features/introduction-mercuri-api/use-cases-how-to-use-the-mercuri-api-in-wix-velo-+-automations.md)
- [Abandoned Cart Recovery](https://docs.mercuri.cx/features/introduction-mercuri-api/use-cases-how-to-use-the-mercuri-api-in-wix-velo-+-automations/abandoned-cart-recovery.md)
- [Collect Google Reviews](https://docs.mercuri.cx/features/introduction-mercuri-api/use-cases-how-to-use-the-mercuri-api-in-wix-velo-+-automations/collect-google-reviews.md): Set up WIX Automation using Mercuri API to send out google review link after 3 days of order delivery.
- [How to Set Up Shopify Workflows Using Mercuri API](https://docs.mercuri.cx/features/introduction-mercuri-api/how-to-set-up-shopify-workflows-using-mercuri-api.md)
- [FAQs](https://docs.mercuri.cx/features/introduction-mercuri-api/faqs.md)
- [SMS Opt-in form](https://docs.mercuri.cx/features/sms-opt-in-form.md)
- [How to Add an SMS Opt-In Form to Your Wix Business Website](https://docs.mercuri.cx/features/sms-opt-in-form/how-to-add-an-sms-opt-in-form-to-your-wix-business-website.md)
- [How to fix the opt-in form issue in Wix?](https://docs.mercuri.cx/features/sms-opt-in-form/how-to-fix-the-opt-in-form-issue-in-wix.md)
- [Integrating SMS Opt-In with Your Shopify Store](https://docs.mercuri.cx/features/sms-opt-in-form/integrating-sms-opt-in-with-your-shopify-store.md)
- [How to Enable Notifications for Mercuri CX ?](https://docs.mercuri.cx/features/how-to-enable-notifications-for-mercuri-cx.md)
- [How to Set Up Shopify Flow with Mercuri](https://docs.mercuri.cx/how-to-set-up-shopify-flow-with-mercuri.md): This guide walks you through setting up an automated workflow in Shopify Flow using Mercuri to send SMS or WhatsApp reminders based on customer actions.
- [FAQs](https://docs.mercuri.cx/faqs.md)
- [Pipedrive](https://docs.mercuri.cx/integrations-guide/pipedrive.md): Integrating Mercuri with Pipedrive for SMS and WhatsApp.
- [Install the Mercuri in Pipedrive](https://docs.mercuri.cx/integrations-guide/pipedrive/install-the-mercuri-in-pipedrive.md)
- [Configuring SMS](https://docs.mercuri.cx/integrations-guide/pipedrive/install-the-mercuri-in-pipedrive/configuring-sms.md)
- [Using Mercuri in Pipedrive](https://docs.mercuri.cx/integrations-guide/pipedrive/using-mercuri-in-pipedrive.md): Mercuri has integrated a Messaging Inbox within Pipedrive, allowing users to send and receive SMS and WhatsApp messages directly inside the CRM.
- [Accessing the Conversation Inbox & Sending Messages](https://docs.mercuri.cx/integrations-guide/pipedrive/using-mercuri-in-pipedrive/accessing-the-conversation-inbox-and-sending-messages.md)
- [Adding Agents to the Shared Inbox](https://docs.mercuri.cx/integrations-guide/pipedrive/using-mercuri-in-pipedrive/accessing-the-conversation-inbox-and-sending-messages/adding-agents-to-the-shared-inbox.md)
- [SMS and WhatsApp Marketing](https://docs.mercuri.cx/integrations-guide/pipedrive/using-mercuri-in-pipedrive/sms-and-whatsapp-marketing.md)
- [How to Send SMS & WhatsApp Campaigns](https://docs.mercuri.cx/integrations-guide/pipedrive/using-mercuri-in-pipedrive/sms-and-whatsapp-marketing/how-to-send-sms-and-whatsapp-campaigns.md): In this section let us look at how you can set up segment wise campaigns within Pipedrive using Mercuri CX
- [DLP in Pipedrive: Viewing Message Logs](https://docs.mercuri.cx/integrations-guide/pipedrive/using-mercuri-in-pipedrive/dlp-in-pipedrive-viewing-message-logs.md)
- [How to Sync Users and Manage Permissions Across Mercuri CX and Pipedrive](https://docs.mercuri.cx/integrations-guide/pipedrive/how-to-sync-users-and-manage-permissions-across-mercuri-cx-and-pipedrive.md)
- [HubSpot](https://docs.mercuri.cx/integrations-guide/hubspot.md): Integrating Mercuri with HubSpot for SMS and WhatsApp.
- [Install Mercuri in HubSpot](https://docs.mercuri.cx/integrations-guide/hubspot/install-mercuri-in-hubspot.md)
- [Configuring SMS](https://docs.mercuri.cx/integrations-guide/hubspot/install-mercuri-in-hubspot/configuring-sms.md)
- [Using Mercuri in HubSpot](https://docs.mercuri.cx/integrations-guide/hubspot/using-mercuri-in-hubspot.md): Mercuri has integrated a Messaging Inbox within HubSpot, allowing users to send and receive SMS and WhatsApp messages directly inside the CRM.
- [Adding Agents to the Shared Inbox](https://docs.mercuri.cx/integrations-guide/hubspot/using-mercuri-in-hubspot/adding-agents-to-the-shared-inbox.md)
- [SMS and WhatsApp Marketing](https://docs.mercuri.cx/integrations-guide/hubspot/using-mercuri-in-hubspot/sms-and-whatsapp-marketing.md)
- [Automations](https://docs.mercuri.cx/integrations-guide/hubspot/using-mercuri-in-hubspot/automations.md)
- [HubSpot Contact Sync](https://docs.mercuri.cx/integrations-guide/hubspot/using-mercuri-in-hubspot/hubspot-contact-sync.md)
- [Conversation-to-Activity Sync](https://docs.mercuri.cx/integrations-guide/hubspot/using-mercuri-in-hubspot/conversation-to-activity-sync.md): Mercuri can automatically log all WhatsApp and SMS conversations as Activities in HubSpot, tied to the relevant contact. This ensures your sales and support teams have complete communication history.
- [Microsoft Teams](https://docs.mercuri.cx/integrations-guide/microsoft-teams.md): Integrating Mercuri with Microsoft Teams for SMS and WhatsApp
- [Install the Mercuri App in Microsoft Teams](https://docs.mercuri.cx/integrations-guide/microsoft-teams/install-the-mercuri-app-in-microsoft-teams.md): How to install the Mercuri SMS and WhatsApp on Microsoft Teams.
- [Configure Mercuri for Microsoft Teams](https://docs.mercuri.cx/integrations-guide/microsoft-teams/configure-mercuri-for-microsoft-teams.md): Mercuri integrates seamlessly with Microsoft Teams, Outlook, and Office 365, allowing businesses to manage SMS and WhatsApp communication within their Microsoft ecosystem.
- [Data Protection & Permissions in Mercuri CX for Microsoft Teams](https://docs.mercuri.cx/integrations-guide/microsoft-teams/data-protection-and-permissions-in-mercuri-cx-for-microsoft-teams.md)
- [How to Back-up Chats to Teams Channel](https://docs.mercuri.cx/integrations-guide/microsoft-teams/data-protection-and-permissions-in-mercuri-cx-for-microsoft-teams/how-to-back-up-chats-to-teams-channel.md): Easily set up real-time WhatsApp chat backups to a dedicated Microsoft Teams channel in just 3 simple steps.
- [WhatsApp Onboarding](https://docs.mercuri.cx/integrations-guide/microsoft-teams/whatsapp-onboarding.md): This process requires using the Microsoft Teams browser version, as onboarding through the Teams desktop or mobile app may cause issues with Meta’s callback mechanism.
- [How to use Mercuri?](https://docs.mercuri.cx/integrations-guide/microsoft-teams/how-to-use-mercuri.md): Mercuri integrates with Microsoft Teams, Outlook and 365 enabling businesses to manage SMS and WhatsApp conversations directly from the Teams interface.
- [WooCommerce](https://docs.mercuri.cx/integrations-guide/woocommerce.md)
- [How to Install Mercuri for WooCommerce](https://docs.mercuri.cx/integrations-guide/woocommerce/how-to-install-mercuri-for-woocommerce.md): Follow this step-by-step guide to connect your WooCommerce store with Mercuri and start automating your customer communication.
- [Mercuri WooCommerce Automations](https://docs.mercuri.cx/integrations-guide/woocommerce/mercuri-woocommerce-automations.md)
- [How to Add WooCommerce as an Additional Integration](https://docs.mercuri.cx/integrations-guide/woocommerce/how-to-add-woocommerce-as-an-additional-integration.md)
- [Google Sheets](https://docs.mercuri.cx/integrations-guide/google-sheets.md)

## Spanish

- [Bienvenido a Mercuri](https://docs.mercuri.cx/mercuri-docs-es/bienvenido-a-mercuri.md)
- [Getting Started with Mercuri CX](https://docs.mercuri.cx/mercuri-docs-es/getting-started-with-mercuri-cx.md)
- [Getting Started with Mercuri CX](https://docs.mercuri.cx/mercuri-docs-es/getting-started-with-mercuri-cx-1.md)
- [Cómo empezar con Mercuri CX](https://docs.mercuri.cx/mercuri-docs-es/como-empezar-con-mercuri-cx.md)
- [Cómo conectar tu Facebook Catalog a WhatsApp (para mostrar stock en vivo)](https://docs.mercuri.cx/mercuri-docs-es/como-conectar-tu-facebook-catalog-a-whatsapp-para-mostrar-stock-en-vivo.md)
- [How Businesses Use Mercuri](https://docs.mercuri.cx/mercuri-docs-es/how-businesses-use-mercuri.md)
- [Auto-Send WhatsApp Booking Confirmations](https://docs.mercuri.cx/mercuri-docs-es/how-businesses-use-mercuri/auto-send-whatsapp-booking-confirmations.md): Let us look at the use case of how to Send an Automated Confirmation Message After a Wix Booking
- [Integración con WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp.md)
- [Prerequisites](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/prerequisites.md): Prerequisites for Onboarding to WhatsApp Business API with Mercuri
- [Onboarding on WhatsApp Business](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/onboarding-on-whatsapp-business.md): A step-by-step guide to onboard your first WhatsApp number.
- [Incorporación en WhatsApp Business](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/incorporacion-en-whatsapp-business.md)
- [Mejores Prácticas de WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/mejores-practicas-de-whatsapp.md)
- [Onboarding with Existing WhatsApp Business App Account & Phone Number](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/onboarding-with-existing-whatsapp-business-app-account-and-phone-number.md)
- [Creating Your First WhatsApp Template](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/creating-your-first-whatsapp-template.md): WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API.
- [FAQ](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/faq.md)
- [Integración de SMS](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms.md): Mercuri enables businesses to manage customer engagement through SMS, seamlessly integrating with platforms like Wix, Shopify, Microsoft Teams, and Pipedrive.
- [Políticas de SMS](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/politicas-de-sms.md): Policies regarding consent requirements, double opt-in, opt-outs and contents we do not allow.
- [Empezando con TFN](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/empezando-con-tfn.md): Guide to the Toll-Free Number (TFN) Verification Process for Mercuri CX
- [Proceso de verificación TFN](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/proceso-de-verificacion-tfn.md)
- [Post-TFN Submission: Finaliza la Configuración de tu Número SMS](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/post-tfn-submission-finaliza-la-configuracion-de-tu-numero-sms.md)
- [Problemas con la verificación de TFN](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/problemas-con-la-verificacion-de-tfn.md)
- [Mejores prácticas para la aprobación de verificación Toll-Free (TFV)](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/mejores-practicas-para-la-aprobacion-de-verificacion-toll-free-tfv.md)
- [SMS Length](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/sms-length.md): When you send an SMS, the number of characters in your message affects how many messages are actually sent.
- [Conversations Inbox](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox.md)
- [Cómo Iniciar un Nuevo Chat con un Cliente](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox/como-iniciar-un-nuevo-chat-con-un-cliente.md)
- [Agregar / Actualizar detalles de contacto en Inbox](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox/agregar-actualizar-detalles-de-contacto-en-inbox.md): This section covers on how to add  or update contact details  in Mercuri CX Conversation inbox to keep customer details in one place
- [Cómo Alternar Entre Agentes de IA y Humanos](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox/como-alternar-entre-agentes-de-ia-y-humanos.md)
- [Copy of Interactive Message Options for WhatsApp Conversations](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox/copy-of-interactive-message-options-for-whatsapp-conversations.md): This section covers the different interactive message formats available, including quick reply buttons, call-to-action (CTA) links, list messages, and user location requests.
- [Opciones de Mensajes Interactivos para Conversaciones de WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox/opciones-de-mensajes-interactivos-para-conversaciones-de-whatsapp.md)
- [Caso de uso de Interactive WhatsApp Messages](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox/caso-de-uso-de-interactive-whatsapp-messages.md)
- [Cómo enviar una plantilla MMS desde el inbox](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox/como-enviar-una-plantilla-mms-desde-el-inbox.md)
- [Contacts](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/contacts.md)
- [Label Contacts](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/contacts/label-contacts.md)
- [Contact Lists](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/contacts/contact-lists.md)
- [Cómo sincronizar segmentos de Shopify con Mercuri CX](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/contacts/como-sincronizar-segmentos-de-shopify-con-mercuri-cx.md)
- [Sincronización de Contactos desde CTWA hacia la Tienda Wix/Shopify](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/contacts/sincronizacion-de-contactos-desde-ctwa-hacia-la-tienda-wix-shopify.md)
- [Marketing](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/marketing.md): Mercuri allows businesses to send SMS and WhatsApp marketing messages to engage customers, promote offers, and drive sales.
- [Seguimiento del Rendimiento de Campañas](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/marketing/seguimiento-del-rendimiento-de-campanas.md)
- [Automations](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations.md): The Automation feature lets you send automated SMS or WhatsApp messages based on user actions, like cart abandonment to re-engage users.
- [Fluxo de trabalho automatizado para empresas de comércio eletrônico](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-comercio-eletronico.md)
- [Order Cancelled Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-comercio-eletronico/order-cancelled-automatizacion.md)
- [Order Created Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-comercio-eletronico/order-created-automatizacion.md)
- [Cart Automatizaciones](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-comercio-eletronico/cart-automatizaciones.md)
- [FulFillment Created Automatizaciones](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-comercio-eletronico/fulfillment-created-automatizaciones.md)
- [Flujo de trabajo automatizado para reservar eventos relacionados](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservar-eventos-relacionados.md): Ayuda a enviar mensajes instantáneos a los clientes para confirmaciones de reservas, cancelaciones y reprogramaciones para garantizar una comunicación clara.
- [Booking Confirmed Automatizaciones](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservar-eventos-relacionados/booking-confirmed-automatizaciones.md): Esta sección cubre los casos de uso de mensajes automatizados enviados a los clientes cuando se confirma su reserva.
- [Booking Rescheduled Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservar-eventos-relacionados/booking-rescheduled-automatizacion.md): Esta sección cubre los casos de uso de mensajes automáticos enviados a los clientes cuando se reprograma su reserva.
- [Booking Cancelled Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservar-eventos-relacionados/booking-cancelled-automatizacion.md): Esta sección describe el proceso para notificar a los clientes cuando cancelan una reserva realizada a través de su sitio de Wix.
- [Booking Reminder Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservar-eventos-relacionados/booking-reminder-automatizacion.md): Esta sección describe el proceso para configurar recordatorios automáticos de reservas con el fin de reducir inasistencias.
- [Booking Notify Staff Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservar-eventos-relacionados/booking-notify-staff-automatizacion.md): Esta sección describe el proceso para notificar a los miembros del personal cuando un cliente reserva un servicio a través de la plataforma de reservas Wix.
- [Flujo de trabajo automatizado para reservas de mesas en restaurantes](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservas-de-mesas-en-restaurantes.md): Los restaurantes basados en Wix pueden configurar flujos de trabajo automatizados para notificar a los clientes instantáneamente cuando se crea o cancela una reserva de mesa.
- [Table Reservation Created Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservas-de-mesas-en-restaurantes/table-reservation-created-automatizacion.md)
- [Table Reservation Canceled Template](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-reservas-de-mesas-en-restaurantes/table-reservation-canceled-template.md): This section covers the use cases of automated WhatsApp messages sent to customers when a table reservation is canceled , along with the steps involved in setting up such automated workflow.
- [Flujo de Trabajo Automatizado para Eventos de Pedidos en Restaurantes](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-eventos-de-pedidos-en-restaurantes.md): Automatiza mensajes para eventos clave de pedidos como recogida, entrega, aceptación de pedidos o cancelaciones. Ideal para sitios web de restaurantes basados en WIX.
- [Restaurant Order Accepted Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-eventos-de-pedidos-en-restaurantes/restaurant-order-accepted-automatizacion.md)
- [Restaurant Order Fulfilled Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-eventos-de-pedidos-en-restaurantes/restaurant-order-fulfilled-automatizacion.md): Esta sección cubre los casos de uso de mensajes automatizados cuando un pedido se marca como cumplido, ya sea listo para recoger o entregado al socio de reparto.
- [Restaurant Order Cancelled Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-eventos-de-pedidos-en-restaurantes/restaurant-order-cancelled-automatizacion.md)
- [Pickup / Delivery Order Created Automatización](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-eventos-de-pedidos-en-restaurantes/pickup-delivery-order-created-automatizacion.md)
- [Flujo de Trabajo Automatizado para el Registro de Clientes](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-el-registro-de-clientes.md)
- [Flujo de Trabajo Automatizado para Formularios](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/automations/flujo-de-trabajo-automatizado-para-formularios.md): Automatiza un mensaje cuando los clientes completan el formulario, confirmando la recepción y proporcionando claridad sobre los próximos pasos o el tiempo de respuesta esperado.
- [Templates](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/templates.md)
- [WhatsApp Template](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/templates/whatsapp-template.md)
- [Crear tu primera plantilla de WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/templates/whatsapp-template/crear-tu-primera-plantilla-de-whatsapp.md)
- [Comprender los Componentes de Plantillas de WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/templates/whatsapp-template/comprender-los-componentes-de-plantillas-de-whatsapp.md): This section provides a detailed walkthrough of the various components within a WhatsApp message template.
- [Plantilla de WhatsApp: relación mínima entre palabras y parámetros](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/templates/whatsapp-template/plantilla-de-whatsapp-relacion-minima-entre-palabras-y-parametros.md)
- [SMS Template](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/templates/sms-template.md)
- [Crear tu primera plantilla de SMS](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/templates/sms-template/crear-tu-primera-plantilla-de-sms.md)
- [Teams](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams.md)
- [Common Permissions](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions.md)
- [Permisos de Integración: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions/permisos-de-integracion-como-asignar-y-usar.md)
- [Permisos de Canal: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions/permisos-de-canal-como-asignar-y-usar.md)
- [Permiso de Herramientas para Desarrolladores: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions/permiso-de-herramientas-para-desarrolladores-como-asignar-y-usar.md)
- [Permisos de Plantillas: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions/permisos-de-plantillas-como-asignar-y-usar.md)
- [Permisos de Respuesta Automática: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions/permisos-de-respuesta-automatica-como-asignar-y-usar.md)
- [Permisos de AI Assistants: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions/permisos-de-ai-assistants-como-asignar-y-usar.md)
- [Permisos de Settings: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions/permisos-de-settings-como-asignar-y-usar.md)
- [Cómo Asignar una Conversación a un Usuario (Miembro del equipo)](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/common-permissions/como-asignar-una-conversacion-a-un-usuario-miembro-del-equipo.md)
- [Instance Permission](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/instance-permission.md)
- [Permisos de Contacts: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/instance-permission/permisos-de-contacts-como-asignar-y-usar.md)
- [Permisos de Automation: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/instance-permission/permisos-de-automation-como-asignar-y-usar.md)
- [Permisos de Widget: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/instance-permission/permisos-de-widget-como-asignar-y-usar.md)
- [Permisos de Marketing: Cómo Asignar y Usar](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/instance-permission/permisos-de-marketing-como-asignar-y-usar.md)
- [Simplificando el acceso basado en roles en Mercuri: Casos de uso y soluciones](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/teams/simplificando-el-acceso-basado-en-roles-en-mercuri-casos-de-uso-y-soluciones.md)
- [AI Assistants](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants.md)
- [Cómo agregar agentes de IA a tu negocio en Mercuri CX](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants/como-agregar-agentes-de-ia-a-tu-negocio-en-mercuri-cx.md)
- [¿Qué son los System Prompts y Application Prompts, y cómo configurarlos?](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants/como-agregar-agentes-de-ia-a-tu-negocio-en-mercuri-cx/que-son-los-system-prompts-y-application-prompts-y-como-configurarlos.md)
- [¿Qué son los modos Test y Live?](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants/como-agregar-agentes-de-ia-a-tu-negocio-en-mercuri-cx/que-son-los-modos-test-y-live.md)
- [Cómo estructurar los System y Application Prompts (con ejemplos)](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants/como-agregar-agentes-de-ia-a-tu-negocio-en-mercuri-cx/como-estructurar-los-system-y-application-prompts-con-ejemplos.md)
- [Asistentes de IA predefinidos en Mercuri CX](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants/asistentes-de-ia-predefinidos-en-mercuri-cx.md)
- [Características clave de los Agentes de IA](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants/asistentes-de-ia-predefinidos-en-mercuri-cx/caracteristicas-clave-de-los-agentes-de-ia.md)
- [Asistentes de IA predefinidos compatibles con Mercuri CX](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants/asistentes-de-ia-predefinidos-en-mercuri-cx/asistentes-de-ia-predefinidos-compatibles-con-mercuri-cx.md)
- [Cómo configurar agentes de IA](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/ai-assistants/asistentes-de-ia-predefinidos-en-mercuri-cx/como-configurar-agentes-de-ia.md)
- [WhatsApp Widget](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/whatsapp-widget.md)
- [Preguntas Frecuentes](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/whatsapp-widget/preguntas-frecuentes.md): Common Queries About Integrating WhatsApp Widget on Your Online Store
- [Introducción: Mercuri API](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api.md)
- [Mercuri API](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api/mercuri-api.md)
- [¿Cómo agrego mi API token a Wix Secret Manager?](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api/como-agrego-mi-api-token-a-wix-secret-manager.md)
- [¿Cómo creo un API token en Mercuri?](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api/como-creo-un-api-token-en-mercuri.md)
- [Casos de uso: ¿Cómo usar la API de Mercuri en Wix (Velo + Automations)?](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api/casos-de-uso-como-usar-la-api-de-mercuri-en-wix-velo-+-automations.md)
- [Recuperación de Carrito Abandonado](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api/casos-de-uso-como-usar-la-api-de-mercuri-en-wix-velo-+-automations/recuperacion-de-carrito-abandonado.md)
- [Recopilar Reseñas de Google](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api/casos-de-uso-como-usar-la-api-de-mercuri-en-wix-velo-+-automations/recopilar-resenas-de-google.md)
- [Preguntas Frecuentes (FAQs)](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api/preguntas-frecuentes-faqs.md)
- [Formulario de suscripción por SMS](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/formulario-de-suscripcion-por-sms.md)
- [Cómo agregar un formulario de SMS opt-in a tu sitio web de negocios en Wix](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/formulario-de-suscripcion-por-sms/como-agregar-un-formulario-de-sms-opt-in-a-tu-sitio-web-de-negocios-en-wix.md)
- [Cómo solucionar el problema del formulario de opt-in en Wix](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/formulario-de-suscripcion-por-sms/como-solucionar-el-problema-del-formulario-de-opt-in-en-wix.md)
- [Integración del Opt-In por SMS con tu tienda Shopify](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/formulario-de-suscripcion-por-sms/integracion-del-opt-in-por-sms-con-tu-tienda-shopify.md)
- [Pipedrive](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive.md): Integrating Mercuri with Pipedrive for SMS and WhatsApp.
- [Instalar Mercuri en Pipedrive](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive/instalar-mercuri-en-pipedrive.md)
- [Configuración de SMS](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive/instalar-mercuri-en-pipedrive/configuracion-de-sms.md)
- [Uso de Mercuri en Pipedrive](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive/uso-de-mercuri-en-pipedrive.md)
- [Accediendo a la Conversation Inbox y Enviando Mensajes](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive/uso-de-mercuri-en-pipedrive/accediendo-a-la-conversation-inbox-y-enviando-mensajes.md)
- [Agregar Agentes al Buzón Compartido](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive/uso-de-mercuri-en-pipedrive/accediendo-a-la-conversation-inbox-y-enviando-mensajes/agregar-agentes-al-buzon-compartido.md)
- [Marketing por SMS y WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive/uso-de-mercuri-en-pipedrive/marketing-por-sms-y-whatsapp.md)
- [Cómo Enviar Campañas de SMS y WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive/uso-de-mercuri-en-pipedrive/marketing-por-sms-y-whatsapp/como-enviar-campanas-de-sms-y-whatsapp.md)
- [DLP en Pipedrive: Visualización de registros de mensajes](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/pipedrive/uso-de-mercuri-en-pipedrive/dlp-en-pipedrive-visualizacion-de-registros-de-mensajes.md)
- [Hubspot](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/hubspot.md)
- [Instalar Mercuri en HubSpot](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/hubspot/instalar-mercuri-en-hubspot.md)
- [Configuración de SMS](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/hubspot/instalar-mercuri-en-hubspot/configuracion-de-sms.md)
- [Usando Mercuri en HubSpot](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/usando-mercuri-en-hubspot.md)
- [SMS y Marketing por WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/usando-mercuri-en-hubspot/sms-y-marketing-por-whatsapp.md)
- [Automatizaciones](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/usando-mercuri-en-hubspot/automatizaciones.md)
- [Sincronización de contactos de HubSpot](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/usando-mercuri-en-hubspot/sincronizacion-de-contactos-de-hubspot.md)
- [Sincronización de Conversaciones a Actividades](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/usando-mercuri-en-hubspot/sincronizacion-de-conversaciones-a-actividades.md)
- [Microsoft Teams](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams.md): Integrating Mercuri with Microsoft Teams for SMS and WhatsApp
- [Instalar la aplicación Mercuri en Microsoft Teams](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams/instalar-la-aplicacion-mercuri-en-microsoft-teams.md): How to install the Mercuri SMS and WhatsApp on Microsoft Teams.
- [Configure Mercuri for Microsoft Teams](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams/configure-mercuri-for-microsoft-teams.md): Mercuri integrates seamlessly with Microsoft Teams, Outlook, and Office 365, allowing businesses to manage SMS and WhatsApp communication within their Microsoft ecosystem.
- [Protección de Datos y Permisos en Mercuri CX para Microsoft Teams](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams/proteccion-de-datos-y-permisos-en-mercuri-cx-para-microsoft-teams.md)
- [Cómo respaldar chats en un canal de Teams](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams/proteccion-de-datos-y-permisos-en-mercuri-cx-para-microsoft-teams/como-respaldar-chats-en-un-canal-de-teams.md): Easily set up real-time WhatsApp chat backups to a dedicated Microsoft Teams channel in just 3 simple steps.
- [WhatsApp Onboarding](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams/whatsapp-onboarding.md): This process requires using the Microsoft Teams browser version, as onboarding through the Teams desktop or mobile app may cause issues with Meta’s callback mechanism.
- [How to use Mercuri?](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams/how-to-use-mercuri.md): Mercuri integrates with Microsoft Teams, Outlook and 365 enabling businesses to manage SMS and WhatsApp conversations directly from the Teams interface.
- [WooCommerce](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/woocommerce.md)
- [Cómo instalar Mercuri para WooCommerce](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/woocommerce/como-instalar-mercuri-para-woocommerce.md)
- [Automatizaciones de Mercuri WooCommerce](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/woocommerce/automatizaciones-de-mercuri-woocommerce.md)
- [Cómo agregar WooCommerce como una integración adicional](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/woocommerce/como-agregar-woocommerce-como-una-integracion-adicional.md)

## Portuguese

- [Bem-vindo ao Mercuri](https://docs.mercuri.cx/mercuri-docs-pt/bem-vindo-ao-mercuri.md): Overview
- [Getting Started with Mercuri CX](https://docs.mercuri.cx/mercuri-docs-pt/getting-started-with-mercuri-cx.md)
- [Introdução ao Mercuri CX](https://docs.mercuri.cx/mercuri-docs-pt/introducao-ao-mercuri-cx.md)
- [Como Conectar Seu Facebook Catalog ao WhatsApp (para Mostrar Estoque Atualizado)](https://docs.mercuri.cx/mercuri-docs-pt/como-conectar-seu-facebook-catalog-ao-whatsapp-para-mostrar-estoque-atualizado.md)
- [How Businesses Use Mercuri](https://docs.mercuri.cx/mercuri-docs-pt/how-businesses-use-mercuri.md)
- [Auto-Send WhatsApp Booking Confirmations](https://docs.mercuri.cx/mercuri-docs-pt/how-businesses-use-mercuri/auto-send-whatsapp-booking-confirmations.md): Let us look at the use case of how to Send an Automated Confirmation Message After a Wix Booking
- [Integração com o WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/integracao-com-o-whatsapp.md)
- [Prerequisites](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/integracao-com-o-whatsapp/prerequisites.md): Prerequisites for Onboarding to WhatsApp Business API with Mercuri
- [Onboarding on WhatsApp Business](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/integracao-com-o-whatsapp/onboarding-on-whatsapp-business.md): A step-by-step guide to onboard your first WhatsApp number.
- [Integração no WhatsApp Business](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/integracao-com-o-whatsapp/integracao-no-whatsapp-business.md): A step-by-step guide to onboard your first WhatsApp number.
- [Melhores Práticas para WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/integracao-com-o-whatsapp/melhores-praticas-para-whatsapp.md)
- [Onboarding with Existing WhatsApp Business App Account & Phone Number](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/integracao-com-o-whatsapp/onboarding-with-existing-whatsapp-business-app-account-and-phone-number.md)
- [Criando Seu Primeiro Modelo de WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/integracao-com-o-whatsapp/criando-seu-primeiro-modelo-de-whatsapp.md)
- [FAQ](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/integracao-com-o-whatsapp/faq.md)
- [SMS Integração](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/sms-integracao.md)
- [SMS Políticos](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/sms-integracao/sms-politicos.md)
- [Introdução ao TFN](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/sms-integracao/introducao-ao-tfn.md)
- [Processo de verificação TFN](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/sms-integracao/processo-de-verificacao-tfn.md)
- [Pós-Envio do TFN: Finalize a Configuração do Seu Número de SMS](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/sms-integracao/pos-envio-do-tfn-finalize-a-configuracao-do-seu-numero-de-sms.md)
- [Problemas com a verificação do TFN](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/sms-integracao/problemas-com-a-verificacao-do-tfn.md)
- [Melhores práticas para aprovação de verificação gratuita (TFV)](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/sms-integracao/melhores-praticas-para-aprovacao-de-verificacao-gratuita-tfv.md)
- [Comprimento do SMS](https://docs.mercuri.cx/mercuri-docs-pt/canal-de-comunicacao/sms-integracao/comprimento-do-sms.md)
- [Conversations Inbox](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/conversations-inbox.md)
- [Iniciar un nuevo chat con un cliente](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/conversations-inbox/iniciar-un-nuevo-chat-con-un-cliente.md)
- [Adicionando / Atualizando detalhes de contato na Inbox](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/conversations-inbox/adicionando-atualizando-detalhes-de-contato-na-inbox.md)
- [Como Alternar Entre Agentes de IA e Humanos](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/conversations-inbox/como-alternar-entre-agentes-de-ia-e-humanos.md)
- [Copy of Interactive Message Options for WhatsApp Conversations](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/conversations-inbox/copy-of-interactive-message-options-for-whatsapp-conversations.md): This section covers the different interactive message formats available, including quick reply buttons, call-to-action (CTA) links, list messages, and user location requests.
- [Opções de Mensagens Interativas para Conversas no WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/conversations-inbox/opcoes-de-mensagens-interativas-para-conversas-no-whatsapp.md)
- [Caso de uso das Mensagens Interativas do WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/conversations-inbox/caso-de-uso-das-mensagens-interativas-do-whatsapp.md): Esta seção aborda o caso de uso das Mensagens Interativas do WhatsApp para aprimorar a experiência do cliente.
- [Como enviar um Modelo MMS a partir da caixa de entrada](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/conversations-inbox/como-enviar-um-modelo-mms-a-partir-da-caixa-de-entrada.md)
- [Contacts](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/contacts.md)
- [Rotular Contatos](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/contacts/rotular-contatos.md)
- [Listas de Contatos](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/contacts/listas-de-contatos.md)
- [Como Sincronizar Segmentos do Shopify com o Mercuri CX](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/contacts/como-sincronizar-segmentos-do-shopify-com-o-mercuri-cx.md)
- [Sincronização de Contatos do CTWA para Wix/Loja Shopify](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/contacts/sincronizacao-de-contatos-do-ctwa-para-wix-loja-shopify.md)
- [Marketing](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/marketing.md)
- [Acompanhe o desempenho da campanha](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/marketing/acompanhe-o-desempenho-da-campanha.md): This section explains how businesses can monitor the effectiveness of their WhatsApp and SMS marketing campaigns using key performance metrics.
- [Automations](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations.md): O recurso de Automação permite enviar mensagens automáticas por SMS ou WhatsApp com base em ações do usuário, como abandono de carrinho, para reengajar clientes.
- [Fluxo de trabalho automatizado para empresas de e-commerce](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-e-commerce.md): Para empresas de e-commerce no Shopify e Wix, automatizar a comunicação com base no comportamento do usuário no site ajuda a melhorar o engajamento e a retenção.
- [Order Cancelled Automação](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-e-commerce/order-cancelled-automacao.md): Esta seção aborda os casos de uso de mensagens automáticas enviadas aos clientes quando o usuário cancela o pedido e as etapas envolvidas na configuração desses fluxos de trabalho automatizados.
- [Order Created Automação](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-e-commerce/order-created-automacao.md): Esta seção aborda os casos de uso de mensagens automáticas enviadas aos clientes quando eles realizam com sucesso um pedido, bem como as etapas para configurar esses fluxos de trabalho automatizados.
- [Cart Abandoned Automação](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-e-commerce/cart-abandoned-automacao.md): A seção aborda os casos de uso de mensagens automatizadas enviadas aos clientes quando eles adicionam produtos ao carrinho, mas não prosseguem com a compra.
- [FulFilment Created Automação](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-empresas-de-e-commerce/fulfilment-created-automacao.md): Esta seção aborda os casos de uso de mensagens automáticas enviadas aos clientes quando um atendimento é criado e as etapas para configurar esses fluxos de trabalho automatizados.
- [Fluxo de Trabalho Automatizado para Eventos Relacionados a Reservas](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-relacionados-a-reservas.md)
- [Booking Confirmed Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-relacionados-a-reservas/booking-confirmed-automacoes.md): Esta seção aborda os casos de uso de mensagens automáticas enviadas aos clientes quando a reserva deles é confirmada e os passos envolvidos na configuração desses fluxos de trabalho automatizados.
- [Booking Rescheduled Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-relacionados-a-reservas/booking-rescheduled-automacoes.md): Esta seção aborda os casos de uso de mensagens automáticas enviadas aos clientes quando a reserva deles é remarcada e os passos envolvidos na configuração desses fluxos de trabalho automatizados.
- [Booking Canceled Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-relacionados-a-reservas/booking-canceled-automacoes.md)
- [Booking Reminder Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-relacionados-a-reservas/booking-reminder-automacoes.md)
- [Booking Notify Staff Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-relacionados-a-reservas/booking-notify-staff-automacoes.md): Esta seção descreve o processo para notificar membros da equipe quando um cliente reserva um serviço pela plataforma Wix Booking.
- [Fluxo de Trabalho Automatizado para Reservas de Mesas em Restaurantes](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-reservas-de-mesas-em-restaurantes.md)
- [Table Reservation Created Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-reservas-de-mesas-em-restaurantes/table-reservation-created-automacoes.md)
- [Table Reservation Canceled Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-reservas-de-mesas-em-restaurantes/table-reservation-canceled-automacoes.md)
- [Fluxo de Trabalho Automatizado para Eventos de Pedidos de Restaurante](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-de-pedidos-de-restaurante.md): Automatize mensagens para eventos importantes de pedidos, como retirada, entrega, aceitação ou cancelamento. Ideal para sites de restaurantes baseados no WIX.
- [Restaurant Order Accepted Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-de-pedidos-de-restaurante/restaurant-order-accepted-automacoes.md)
- [Restaurant Order Fulfilled Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-de-pedidos-de-restaurante/restaurant-order-fulfilled-automacoes.md): Esta seção aborda casos de uso de mensagens automáticas quando um pedido é marcado como concluído, seja pronto para retirada ou entregue ao parceiro de entrega.
- [Restaurant Order Cancelled Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-de-pedidos-de-restaurante/restaurant-order-cancelled-automacoes.md)
- [Pickup / Delivery Order Created Automações](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-eventos-de-pedidos-de-restaurante/pickup-delivery-order-created-automacoes.md)
- [Fluxo de Trabalho Automatizado para Cadastro de Clientes](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-cadastro-de-clientes.md): Automatiza uma mensagem quando novos clientes se cadastram com sucesso no site de negócios baseado em WIX ou Shopify.
- [Fluxo de Trabalho Automatizado para Formulários](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/automations/fluxo-de-trabalho-automatizado-para-formularios.md): Automatiza o envio de uma mensagem quando os clientes preenchem o formulário, confirmando o recebimento e fornecendo clareza sobre os próximos passos ou o tempo de resposta esperado.
- [Templates](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/templates.md)
- [WhatsApp Templates](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/templates/whatsapp-templates.md)
- [Criando seu primeiro modelo do WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/templates/whatsapp-templates/criando-seu-primeiro-modelo-do-whatsapp.md)
- [Entenda os componentes do modelo do WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/templates/whatsapp-templates/entenda-os-componentes-do-modelo-do-whatsapp.md): Esta seção fornece um passo a passo detalhado dos vários componentes dentro de um modelo de mensagem do WhatsApp.
- [Template do WhatsApp: Razão mínima entre palavras/parâmetros](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/templates/whatsapp-templates/template-do-whatsapp-razao-minima-entre-palavras-parametros.md)
- [SMS Templates](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/templates/sms-templates.md)
- [Criando seu primeiro modelo de SMS](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/templates/sms-templates/criando-seu-primeiro-modelo-de-sms.md): Nesta seção, vamos entender como configurar facilmente templates de SMS no dashboard do Mercuri CX.
- [Teams](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams.md)
- [Common Permissions](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions.md)
- [Permissões de Integração: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions/permissoes-de-integracao-como-atribuir-e-usar.md)
- [Permissões de Canal: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions/permissoes-de-canal-como-atribuir-e-usar.md)
- [Permissão de Ferramentas de Desenvolvedor: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions/permissao-de-ferramentas-de-desenvolvedor-como-atribuir-e-usar.md)
- [Permissões de Modelos: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions/permissoes-de-modelos-como-atribuir-e-usar.md)
- [Permissões de Resposta Automática: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions/permissoes-de-resposta-automatica-como-atribuir-e-usar.md)
- [Permissões de Assistentes de IA: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions/permissoes-de-assistentes-de-ia-como-atribuir-e-usar.md)
- [Permissões de Configurações: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions/permissoes-de-configuracoes-como-atribuir-e-usar.md)
- [Como Atribuir uma Conversa a um Usuário (Membro da Equipe)](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/common-permissions/como-atribuir-uma-conversa-a-um-usuario-membro-da-equipe.md)
- [Instance Permission](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/instance-permission.md)
- [Permissões de Contatos: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/instance-permission/permissoes-de-contatos-como-atribuir-e-usar.md)
- [Permissões de Automação: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/instance-permission/permissoes-de-automacao-como-atribuir-e-usar.md)
- [Permissões de Widget: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/instance-permission/permissoes-de-widget-como-atribuir-e-usar.md)
- [Permissões de Marketing: Como Atribuir e Usar](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/instance-permission/permissoes-de-marketing-como-atribuir-e-usar.md)
- [Simplificando o Acesso Baseado em Funções no Mercuri: Casos de Uso e Soluções](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/teams/simplificando-o-acesso-baseado-em-funcoes-no-mercuri-casos-de-uso-e-solucoes.md)
- [AI Assistants](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/ai-assistants.md)
- [O que são prompts de System e application e como configurá-los?](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/ai-assistants/o-que-sao-prompts-de-system-e-application-e-como-configura-los.md)
- [O que são os modos Test e Live?](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/ai-assistants/o-que-sao-os-modos-test-e-live.md)
- [Como Estruturar System & Application Prompts (com Exemplos)](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/ai-assistants/como-estruturar-system-and-application-prompts-com-exemplos.md)
- [WhatsApp Widget](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/whatsapp-widget.md)
- [Perguntas frequentes](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/whatsapp-widget/perguntas-frequentes.md)
- [Introdução: Mercuri API](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/introducao-mercuri-api.md)
- [Mercuri API](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/introducao-mercuri-api/mercuri-api.md)
- [Como adicionar meu token de API ao Wix Secret Manager?](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/introducao-mercuri-api/como-adicionar-meu-token-de-api-ao-wix-secret-manager.md)
- [Como criar um token de API no Mercuri?](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/introducao-mercuri-api/como-criar-um-token-de-api-no-mercuri.md)
- [Casos de Uso: Como usar a Mercuri API no Wix (Velo + Automations)?](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/introducao-mercuri-api/casos-de-uso-como-usar-a-mercuri-api-no-wix-velo-+-automations.md)
- [Recuperação de Carrinho Abandonado](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/introducao-mercuri-api/casos-de-uso-como-usar-a-mercuri-api-no-wix-velo-+-automations/recuperacao-de-carrinho-abandonado.md)
- [Coletar Avaliações do Google](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/introducao-mercuri-api/casos-de-uso-como-usar-a-mercuri-api-no-wix-velo-+-automations/coletar-avaliacoes-do-google.md)
- [FAQs](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/introducao-mercuri-api/faqs.md)
- [Formulário de inscrição por SMS](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/formulario-de-inscricao-por-sms.md)
- [Como Adicionar um Formulário de Opt-In para SMS ao Seu Site Comercial Wix](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/formulario-de-inscricao-por-sms/como-adicionar-um-formulario-de-opt-in-para-sms-ao-seu-site-comercial-wix.md)
- [Como corrigir o problema do formulário de opt-in no Wix?](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/formulario-de-inscricao-por-sms/como-corrigir-o-problema-do-formulario-de-opt-in-no-wix.md)
- [Integração do Opt-In via SMS com sua Loja Shopify](https://docs.mercuri.cx/mercuri-docs-pt/caracteristicas/formulario-de-inscricao-por-sms/integracao-do-opt-in-via-sms-com-sua-loja-shopify.md)
- [Pipedrive](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive.md): Integrating Mercuri with Pipedrive for SMS and WhatsApp.
- [Instalar o Mercuri no Pipedrive](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive/instalar-o-mercuri-no-pipedrive.md)
- [Configurando SMS](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive/instalar-o-mercuri-no-pipedrive/configurando-sms.md)
- [Usando Mercuri no Pipedrive](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive/usando-mercuri-no-pipedrive.md): A Mercuri integrou uma Caixa de Entrada de Mensagens dentro do Pipedrive, permitindo que os usuários enviem e recebam mensagens SMS e WhatsApp diretamente no CRM.
- [Acessando a Caixa de Entrada de Conversas & Enviando Mensagens](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive/usando-mercuri-no-pipedrive/acessando-a-caixa-de-entrada-de-conversas-and-enviando-mensagens.md)
- [Adicionando Agentes à Caixa de Entrada Compartilhada](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive/usando-mercuri-no-pipedrive/acessando-a-caixa-de-entrada-de-conversas-and-enviando-mensagens/adicionando-agentes-a-caixa-de-entrada-compartilhada.md)
- [SMS e WhatsApp Marketing](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive/usando-mercuri-no-pipedrive/sms-e-whatsapp-marketing.md)
- [Como Enviar Campanhas de SMS e WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive/usando-mercuri-no-pipedrive/sms-e-whatsapp-marketing/como-enviar-campanhas-de-sms-e-whatsapp.md): Nesta seção, veremos como você pode configurar campanhas segmentadas dentro do Pipedrive usando o Mercuri CX
- [DLP no Pipedrive: Visualizando Registros de Mensagens](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/pipedrive/usando-mercuri-no-pipedrive/dlp-no-pipedrive-visualizando-registros-de-mensagens.md)
- [HubSpot](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot.md)
- [Instalar o Mercuri no HubSpot](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot/instalar-o-mercuri-no-hubspot.md)
- [Configurando SMS](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot/instalar-o-mercuri-no-hubspot/configurando-sms.md)
- [Usando a Mercuri no HubSpot](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot/usando-a-mercuri-no-hubspot.md)
- [Marketing por SMS e WhatsApp](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot/usando-a-mercuri-no-hubspot/marketing-por-sms-e-whatsapp.md)
- [Automations](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot/usando-a-mercuri-no-hubspot/automations.md)
- [HubSpot Contact Sync](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot/usando-a-mercuri-no-hubspot/hubspot-contact-sync.md)
- [Conversation-to-Activity Sync](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot/usando-a-mercuri-no-hubspot/conversation-to-activity-sync.md)
- [Microsoft Teams](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/microsoft-teams.md)
- [Instalar o aplicativo Mercuri no Microsoft Teams](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/microsoft-teams/instalar-o-aplicativo-mercuri-no-microsoft-teams.md): How to install the Mercuri SMS and WhatsApp on Microsoft Teams.
- [Configurar o Mercuri para Microsoft Teams](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/microsoft-teams/configurar-o-mercuri-para-microsoft-teams.md)
- [Proteção de Dados e Permissões no Mercuri CX para Microsoft Teams](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/microsoft-teams/protecao-de-dados-e-permissoes-no-mercuri-cx-para-microsoft-teams.md)
- [Como Fazer Backup de Conversas para um Canal do Teams](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/microsoft-teams/protecao-de-dados-e-permissoes-no-mercuri-cx-para-microsoft-teams/como-fazer-backup-de-conversas-para-um-canal-do-teams.md): Configure facilmente backups de chat do WhatsApp em tempo real para um canal dedicado do Microsoft Teams em apenas 3 passos simples.
- [WhatsApp Onboarding](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/microsoft-teams/whatsapp-onboarding.md): This process requires using the Microsoft Teams browser version, as onboarding through the Teams desktop or mobile app may cause issues with Meta’s callback mechanism.
- [How to use Mercuri?](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/microsoft-teams/how-to-use-mercuri.md): Mercuri integrates with Microsoft Teams, Outlook and 365 enabling businesses to manage SMS and WhatsApp conversations directly from the Teams interface.
- [WooCommerce](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/woocommerce.md)
- [Como instalar o Mercuri para WooCommerce](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/woocommerce/como-instalar-o-mercuri-para-woocommerce.md)
- [Mercuri WooCommerce Automations](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/woocommerce/mercuri-woocommerce-automations.md)
- [Como adicionar WooCommerce como uma integração adicional](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/woocommerce/como-adicionar-woocommerce-como-uma-integracao-adicional.md)