> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion.md).

# Canal de comunicación

- [Integración con WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp.md)
- [Prerequisites](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/prerequisites.md): Prerequisites for Onboarding to WhatsApp Business API with Mercuri
- [Onboarding on WhatsApp Business](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/onboarding-on-whatsapp-business.md): A step-by-step guide to onboard your first WhatsApp number.
- [Incorporación en WhatsApp Business](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/incorporacion-en-whatsapp-business.md)
- [Mejores Prácticas de WhatsApp](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/mejores-practicas-de-whatsapp.md)
- [Onboarding with Existing WhatsApp Business App Account & Phone Number](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/onboarding-with-existing-whatsapp-business-app-account-and-phone-number.md)
- [Creating Your First WhatsApp Template](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/creating-your-first-whatsapp-template.md): WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API.
- [FAQ](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-con-whatsapp/faq.md)
- [Integración de SMS](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms.md): Mercuri enables businesses to manage customer engagement through SMS, seamlessly integrating with platforms like Wix, Shopify, Microsoft Teams, and Pipedrive.
- [Políticas de SMS](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/politicas-de-sms.md): Policies regarding consent requirements, double opt-in, opt-outs and contents we do not allow.
- [Empezando con TFN](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/empezando-con-tfn.md): Guide to the Toll-Free Number (TFN) Verification Process for Mercuri CX
- [Proceso de verificación TFN](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/proceso-de-verificacion-tfn.md)
- [Post-TFN Submission: Finaliza la Configuración de tu Número SMS](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/post-tfn-submission-finaliza-la-configuracion-de-tu-numero-sms.md)
- [Problemas con la verificación de TFN](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/problemas-con-la-verificacion-de-tfn.md)
- [Mejores prácticas para la aprobación de verificación Toll-Free (TFV)](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/mejores-practicas-para-la-aprobacion-de-verificacion-toll-free-tfv.md)
- [SMS Length](https://docs.mercuri.cx/mercuri-docs-es/canal-de-comunicacion/integracion-de-sms/sms-length.md): When you send an SMS, the number of characters in your message affects how many messages are actually sent.