> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/conversations-inbox/como-enviar-una-plantilla-mms-desde-el-inbox.md).

# Cómo enviar una plantilla MMS desde el inbox

Sigue estos pasos para enviar rápidamente una plantilla MMS desde el **Conversation Inbox**:

1. **Navigate to the Conversation Inbox** – Ve al inbox donde se listan todas las conversaciones de los clientes.
2. **Select the Contact** – Abre el chat del cliente al que deseas enviar la plantilla MMS.
3. **Click on the Template Icon** – En la parte inferior izquierda de la ventana del chat, verás varios íconos. Haz clic en el icono de plantilla.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FrfKGisdOkJSg6D9hOFYj%2Fmms1.png?alt=media&#x26;token=caeca046-bbd1-41bf-a26d-8e60510aef35" alt=""><figcaption></figcaption></figure>

4. **Choose Template Option** – Aparecerá un cuadro de diálogo con dos opciones: Text Message y Template. Selecciona **Template**.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FitecTF6kHfGuSREvSLBQ%2Fimage.png?alt=media&#x26;token=8182b414-a07f-444f-b5ab-5a11347c81d1" alt="" width="348"><figcaption></figcaption></figure>

5. **Browse Templates** – Ahora verás una lista de plantillas MMS que ya has creado. (Haz clic aquí <mark style="color:blue;">para aprender a crear plantillas MMS</mark>.)
6. **Select an MMS Template** – Elige la plantilla MMS que deseas enviar.
7. **Fill Variable Fields (if any)** – Si tu plantilla contiene variables (por ejemplo, nombre del cliente, ID de pedido), ingresa los valores requeridos.
8. **Review and Send** – Revisa tu mensaje, luego haz clic en **Send** para enviarlo al cliente.


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