> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/formulario-de-suscripcion-por-sms/como-solucionar-el-problema-del-formulario-de-opt-in-en-wix.md).

# Cómo solucionar el problema del formulario de opt-in en Wix

Si el formulario de opt-in no funciona correctamente, puedes solucionarlo eliminando el bloque **Mercuri: SMS, WhatsApp & AI** desde el editor del sitio y luego reinstalándolo.

**A. Pasos para eliminar el bloque de Mercuri desde el Wix Editor**

{% embed url="<https://youtu.be/_U3R9qCDrM0>" %}

1. Ve al **Wix Admin Dashboard**.
2. Haz clic en **Apps** → **Installed Apps**.
3. Localiza **Mercuri: SMS, WhatsApp & AI**. Haz clic en él, y se abrirá un panel lateral a la derecha. En las opciones, selecciona **Open in Editor**.
4. En el **Wix Site Editor**, abre el **App Market**.
5. Ve a **Manage Apps** y selecciona **Mercuri: SMS, WhatsApp & AI**.
6. Se abrirá un panel en el lado derecho → haz clic en **Delete App**.

**B. Pasos para volver a agregar el bloque de Mercuri**

1. Nuevamente, ve al **App Market**.
2. Busca **Mercuri: SMS, WhatsApp & AI**.
3. Haz clic en **Add to Site** para reinstalarlo.
4. Después de la instalación, haz clic en **Open** para agregar el bloque.
5. Revisa el formulario de opt-in.
6. Finalmente, haz clic en el botón **Publish** en la esquina superior derecha para guardar los cambios.


---

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