> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/mercuri-docs-es/caracteristicas/introduccion-mercuri-api/preguntas-frecuentes-faqs.md).

# Preguntas Frecuentes (FAQs)

<details>

<summary>¿Dónde puedo encontrar el ID de número de mi WhatsApp / SMS?</summary>

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FCeD9NfP43N4ElPRnT507%2Fnumber%20id%20.png?alt=media&#x26;token=65e73d66-5688-4094-86e1-df70661cd017" alt=""><figcaption></figcaption></figure>

1. Navega a **Settings → Channels** desde la barra lateral izquierda.
2. En la sección **Channel Configurations**, selecciona el canal **WhatsApp** / **SMS**.
3. Localiza tu número registrado de WhatsApp/SMS y haz clic en el menú de **tres puntos (⋮)** en el lado derecho.
4. Del menú desplegable, haz clic en **Copy Phone Number ID**.

📌 *Consulta las áreas resaltadas en la imagen para una navegación más fácil.*

</details>

<details>

<summary>¿Cómo encontrar el Template ID de cualquier plantilla de WhatsApp / SMS?</summary>

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FMOflroWHUXRCOKhANO8Z%2Fimage.png?alt=media&#x26;token=090e62df-27e4-4f4a-8991-4f4b4ad42a3b" alt=""><figcaption></figcaption></figure>

1. Navega a **Templates → WhatsApp/SMS** desde la barra lateral izquierda.
2. Localiza la plantilla de la que deseas copiar el **Template ID**.
3. En la esquina inferior derecha de la tarjeta de la plantilla, haz clic en el menú de **tres puntos (⋮)**.
4. Del menú desplegable, selecciona **Copy Template ID**. El ID se copiará a tu portapapeles.

📌 *Consulta las áreas resaltadas en la imagen para orientación.*

</details>


---

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