> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams.md). # Microsoft Teams #### Descripción general La integración de Mercuri con Microsoft Teams te permite optimizar tu comunicación enviando y recibiendo mensajes SMS y de WhatsApp directamente dentro de Teams. Esta guía te explicará el proceso de configuración, permitiéndote gestionar interacciones con clientes de manera eficiente sin salir del entorno de Teams. **Características clave:** * **Comunicación unificada:** Envía y recibe mensajes SMS y de WhatsApp directamente desde Microsoft Teams. * **Gestión de plantillas:** Administra y utiliza fácilmente plantillas de SMS y WhatsApp preaprobadas. * **Bandeja de entrada centralizada:** Gestiona todas las conversaciones de SMS y WhatsApp desde una única bandeja de entrada compartida dentro de Teams. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.