> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/microsoft-teams/how-to-use-mercuri.md).

# How to use Mercuri?

Mercuri integrates with Microsoft Teams, Outlook and 365 enabling businesses to manage SMS and WhatsApp conversations directly from the Teams interface.

<figure><img src="https://content.gitbook.com/content/plncwz9q9AqvvYyC9BdM/blobs/eGfaTMxewYUmMwwkkDkO/Screenshot%202025-03-17%20at%206.08.27%E2%80%AFPM.png" alt=""><figcaption><p>Conversations Inbox for SMS and WhatsApp integration for Microsoft</p></figcaption></figure>

#### Starting Conversations

You can start one-on-one conversations with leads and customers directly within Teams.

**How to Start a Conversation:**

1. Open **Conversations** from the left panel.
2. Click **New Conversation**.
3. Select the **recipient’s phone number**.
4. Choose the communication channel (**SMS or WhatsApp**).
5. Type your message and click **Send**.

For detailed instructions, refer to the guide below:

{% content-ref url="/pages/vXsbsHQAeyBUYstVGHmF" %}
[Broken mention](broken://pages/vXsbsHQAeyBUYstVGHmF)
{% endcontent-ref %}

***

<figure><img src="https://content.gitbook.com/content/plncwz9q9AqvvYyC9BdM/blobs/zbh52rpjwcgZdTpWSM8E/Screenshot%202025-03-18%20at%202.50.54%E2%80%AFPM.png" alt=""><figcaption><p>SMS and WhatsApp Marketing Campaigns within Microsoft</p></figcaption></figure>

#### Sending Marketing Campaigns

Mercuri allows you to send bulk **SMS and WhatsApp campaigns** from Microsoft Teams.

**How to Send a Marketing Campaign:**

1. Navigate to **Marketing > Campaigns**.
2. Click **Create New Campaign**.
3. Select a **Contact List**.
4. Compose your message or select a WhatsApp template.
5. Click **Send Now** or schedule for later.

&#x20;For step-by-step instructions, refer to the guide below:

{% content-ref url="/pages/sVQfEVuM76T98hARU80T" %}
[Marketing](/mercuri-docs-es/caracteristicas/marketing.md)
{% endcontent-ref %}