> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/mercuri-docs-es/guia-de-integracion/usando-mercuri-en-hubspot/sincronizacion-de-conversaciones-a-actividades.md).

# Sincronización de Conversaciones a Actividades

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FV9YpFkdjrZfXWBCaSBI9%2FWhatsApp%20Image%202025-08-12%20at%2015.33.27%20(1).jpeg?alt=media&#x26;token=469e9d1a-b657-4d4d-b430-9c5fe891c85d" alt=""><figcaption></figcaption></figure>

***

1. **Captura de mensajes**\
   Cada mensaje entrante y saliente (WhatsApp o SMS) para un contacto en Mercuri se captura en tiempo real.
2. **Coincidencia de contactos**
   * Mercuri busca en HubSpot por número de teléfono y/o correo electrónico.
   * Si se encuentra una coincidencia, el mensaje se vincula a ese contacto.
3. **Creación de actividad**
   * En HubSpot, se crea una nueva entrada de Activity con:
     * Dirección del mensaje (Enviado/Recibido)
     * Marca de tiempo
     * Contenido del mensaje (solo texto)
     * Canal (WhatsApp/SMS)
     * Vinculado al contacto correcto en HubSpot
4. **Ver en HubSpot**\
   Abre el registro del contacto en HubSpot → pestaña **Activities** para ver el historial de conversaciones. Los mensajes aparecen junto con llamadas, correos electrónicos y notas.


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