Copy of Interactive Message Options for WhatsApp Conversations
This section covers the different interactive message formats available, including quick reply buttons, call-to-action (CTA) links, list messages, and user location requests.
Use of Interactive WhatsApp Messages
Interactive message types enhance customer experience and operational efficiency. Here’s how they help:
Faster Responses: Customers can reply with a single tap using quick reply buttons or lists.
Higher Engagement: Structured options guide users, reducing drop-offs and confusion.
Streamlined Workflows: Use CTAs to direct users to specific actions like visiting a website or calling support.
Accurate Inputs: Location request buttons reduce manual errors by letting users share their live location.
Types of Interactive Messages
Request Location: Ask users to share their location with a single tap for services like delivery or support.
Click on the Interactive Messages option > Request Location.
Before sending the Request Location message, you can modify the prefilled message as needed. Then, click on Send.
CTA URL Button: A button that directs users to a specific URL, like a website or promotional page.
Click on the Interactive Messages option > CTA URL Button.
Fill in the required details to create a message with a call-to-action (CTA) button.
Add Header (Optional)
Choose the type: Text, Image, Video, or Document.
Enter your Header Text, e.g.,
Order tracking.
Write the Body (Required)
Type your message content in the Body section.
Example:
Your order has been dispatched! Tap below to track it.
Add Footer(Optional)
A Footer can be included, such as a disclaimer or a closing note.
Configure the CTA Button
Button Text: Enter a label for the button, e.g.,
TRACK ORDER.Button URL: Add the destination link, e.g.,
https://example.com.
Preview the Message
A live preview appears on the right to show how the message will look on WhatsApp.
Send the Message
Click the Send button to send the message.
Buttons: Predefined response options that users can tap to quickly interact, like confirming a choice or answering a question.
Click on the Interactive Messages option > Buttons.
Fill in the required details to create a message with an interactive reply button.
Add Header (Optional)
Choose the type: Text, Image, Video, or Document.
Enter your Header Text, e.g.,
Appointment Confirmation.
Write the Body (Required)
Type your message content in the Body section.
Example:
Hi there! Your appointment is scheduled for tomorrow. Use the button if you need to reschedule.
Add Footer(Optional)
A Footer can be included, such as a disclaimer or a closing note.
Configure the Button
Button Text: Add labels for the buttons, e.g.
Confirm / Reschedule.
Preview the Message
A live preview appears on the right to show how the message will look on WhatsApp.
Send the Message
Click the Send button to send the message.
Lists: The Interactive List Message displays a structured list of options for the user to view. It is designed to present multiple choices clearly, but is not intended for user selection or input.
Go to Interactive Messages and select List Message.
In the Body (required), add a brief message to introduce the list (e.g., “Browse through our latest collections”).
Enter the Button Text that users will see (e.g., “View Categories”).
Under Sections, click Add Section and provide a Section Title (e.g., “Electronics”).
Click Add Row to input list items with:
A Title (e.g., “Mobile Phones”)
An optional Description
(Optional) Enable and enter Footer Text if additional context or a disclaimer is needed.
Click Send to deliver the message.
Note: Interactive List Message can include multiple sections, with up to 10 rows (items) per section and a maximum of 10 sections, allowing businesses to present a broad range of options in a well-organized format.
