> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/mercuri-docs-pt/guia-de-integracoes/hubspot/usando-a-mercuri-no-hubspot/conversation-to-activity-sync.md).

# Conversation-to-Activity Sync

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FV9YpFkdjrZfXWBCaSBI9%2FWhatsApp%20Image%202025-08-12%20at%2015.33.27%20(1).jpeg?alt=media&#x26;token=469e9d1a-b657-4d4d-b430-9c5fe891c85d" alt=""><figcaption></figcaption></figure>

***

1. **Captura de mensagens**\
   Cada mensagem recebida e enviada (WhatsApp ou SMS) para um contato no Mercuri é capturada em tempo real.
2. **Correspondência de contatos**
   * O Mercuri pesquisa no HubSpot por número de telefone e/ou e-mail.
   * Se houver correspondência, a mensagem é vinculada a esse contato.
3. **Criação de atividade**
   * No HubSpot, uma nova entrada de Atividade é criada com:
     * Direção da mensagem (Enviada/Recebida)
     * Data e hora
     * Conteúdo da mensagem (somente texto)
     * Canal (WhatsApp/SMS)
     * Vinculado ao contato correto no HubSpot
4. **Visualizar no HubSpot**\
   Abra o registro do contato no HubSpot → aba **Activities** para ver o histórico da conversa. As mensagens aparecem junto com chamadas, e-mails e notas.


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