Mercuri Docs
  • Welcome to Mercuri
  • Getting Started with Mercuri CX
  • 📩Communication Channels
    • WhatsApp Integration
      • Onboarding on WhatsApp Business
      • FAQ
    • SMS Integration
      • SMS Policies
      • Getting started with TFN
      • TFN verification process
      • Issues with TFN verification
      • SMS Length
  • 🧤Features
    • Conversations Inbox
      • Starting a New Chat with a Customer
      • Adding / Updating Contact details in Inbox
      • Interactive Message Options for WhatsApp Conversations
      • Use case of WhatsApp Interactive Messages
    • Contacts
    • Marketing
      • Track Campaign Performance
    • Automations
      • Automated workflow for e-commerce businesses
        • Order Cancelled Template
        • Order Created Template
        • Cart Abandoned Template
        • FulFilment Created Template
      • Automated Workflow For Booking Related Events
        • Booking ConfirmedTemplate
        • Booking Rescheduled Template
        • Booking CanceledTemplate
      • Automated Workflow For Restaurant Table Reservations
        • Table Reservation Created Template
        • Table Reservation Canceled Template
      • Automated Workflow For Restaurant Order Events
        • Restaurant Order Accepted Template
        • Restaurant Order Fulfilled Template
        • Restaurant Order Cancelled Template
        • Pickup / Delivery Order Created Template
      • Automated Workflow For Consumer Signup
      • Automated Workflow For Forms
    • Templates
      • Creating Your First WhatsApp Template
      • Understand WhatsApp Template components
    • Users Management
      • Simplifying Role-Based Access in Mercuri: Use Cases and Solutions
    • WhatsApp Widget
  • 🛍️Integrations Guide
    • Pipedrive
      • Install the Mercuri in Pipedrive
      • Using Mercuri in Pipedrive
        • SMS & WhatsApp Inbox
        • Configuring SMS
        • Adding Agents to the Shared Inbox
        • SMS and WhatsApp Marketing
    • Microsoft Teams
      • Install the Mercuri App in Microsoft Teams
      • Configure Mercuri for Microsoft Teams
      • WhatsApp Onboarding
      • How to use Mercuri?
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  • What is Mercuri
  • Your Guide to Using Mercuri CX
  • Get Started

Welcome to Mercuri

Overview

NextGetting Started with Mercuri CX

Last updated 4 days ago

What is Mercuri

Mercuri is a powerful communication platform designed to streamline customer engagement through SMS and WhatsApp. It integrates seamlessly with platforms such as , , , and , enabling businesses to manage customer interactions and marketing campaigns from a centralized interface.

Key Features of Mercuri:

  • Multi-Platform Integration: Connects with leading platforms like , , , and to consolidate customer conversations.

  • Campaign Management: Supports SMS and WhatsApp marketing campaigns with performance tracking.

  • Two-Way Conversations: Allows real-time customer engagement via both SMS and WhatsApp.

  • AI-Driven Lead Engagement: Use AI to qualify leads, handle inquiries, and automate follow-ups.

  • WhatsApp Catalog and WhatsApp Flows Integration

Your Guide to Using Mercuri CX

Get Started

Not sure where to begin? to start your setup journey

Click here
Wix
Shopify
Microsoft Teams
Pipedrive
Wix
Shopify
Microsoft Teams
Pipedrive