> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/channels.md).

# Channels

The **Channels section** in the Mercuri dashboard allows you to view, manage, and customize all your **SMS** and **WhatsApp** business numbers. 

This is where you onboard a new WhatsApp/SMS number and can also enable messaging automation features like **Opt-In**, **Opt-Out**, and **Auto Response** for these numbers, ensuring seamless communication with your customers.

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### Dashboard Elements Explained

1. <mark style="color:$primary;">**Onboard a new number button :**</mark>&#x20;

<figure><img src="/files/bgg3ObR7hmzAMCMBB9tp" alt=""><figcaption></figcaption></figure>

* In the top-right corner of the dashboard, you can see the **“Onboard New Number”** button. This button allows you to add a **WhatsApp** or **SMS** number for your business.
* When you click on it, you’ll be redirected to a page where you can select the **communication channel** you want to proceed with.

<figure><img src="/files/2Pz5f9BSUryCXirSlOfR" alt=""><figcaption></figcaption></figure>

For detailed onboarding steps, refer to the following links:

* \[[WhatsApp Onboarding Guide](/communication-channels/whatsapp-integration/onboarding-on-whatsapp-business-1.md)]
* \[[SMS Onboarding Guide](/communication-channels/sms-integration/getting-started-with-tfn.md)]

***

2. <mark style="color:$primary;">**Channel Tabs (SMS | WhatsApp)**</mark>

   At the top of the page, you can switch between **SMS** and **WhatsApp** channels.

   * Each tab displays the numbers and configurations specific to that platform. Example: The **SMS** tab shows all active SMS numbers.

   <figure><img src="/files/EBShsG3BoGVnjjBT6Wg8" alt=""><figcaption></figcaption></figure>

| Element           | Description                                                                                                                                                   |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Provider**      | The service provider used to connect your messaging channel.                                                                                                  |
| **Phone Number**  | The registered business number used for messaging. You can copy this number and its phone number ID using the copy icon beside it.                            |
| **App**           | Indicates the application connected to the number. You can also edit the app configuration using the pencil icon.                                             |
| **Opt-In**        | Displays the message customers receive when they subscribe to your service. The status (Active/Inactive) indicates whether this feature is currently enabled. |
| **Opt-Out**       | Displays the message sent to customers who choose to unsubscribe. The status (Active/Inactive) indicates whether this setting is live.                        |
| **Auto Response** | Shows the automatic message sent when a customer contacts your business. You can enable or edit this feature using the settings icon (⚙️).                    |
| **Actions**       | The gear (⚙️) icon under this column allows you to configure or edit features such as *Opt-In/Opt-Out* messages and *Auto Response*.                          |