Mercuri Docs
  • Welcome to Mercuri
  • 📩Communication Channels
    • WhatsApp Integration
      • Prerequisites
      • Onboarding on WhatsApp Business
      • Creating Your First WhatsApp Template
      • FAQ
    • SMS Integration
      • SMS Policies
      • Getting started with TFN
      • TFN verification process
      • Issues with TFN verification
      • SMS Length
  • 🧤Features
    • Conversations Inbox
      • Interactive Message Options for WhatsApp Conversations
    • Contacts
    • Marketing
    • Automations
      • Automated workflow for e-commerce businesses
        • Order Cancelled Template
        • Order Created Template
        • Cart Abandoned Template
        • FulFilment Created Template
      • Automated Workflow For Booking Related Events
        • Booking ConfirmedTemplate
        • Booking Rescheduled Template
        • Booking CanceledTemplate
      • Automated Workflow For Restaurant Table Reservations
        • Table Reservation Created Template
        • Table Reservation Canceled Template
      • Automated Workflow For Restaurant Order Events
        • Restaurant Order Accepted Template
        • Restaurant Order Fulfilled Template
        • Restaurant Order Cancelled Template
        • Pickup / Delivery Order Created Template
      • Automated Workflow For Consumer Signup
      • Automated Workflow For Forms
    • Templates
      • Creating Your First WhatsApp Template
      • Understand WhatsApp Template components
    • Users Management
    • WhatsApp Widget
  • 🛍️Integrations Guide
    • Pipedrive
      • Install the Mercuri in Pipedrive
      • Using Mercuri in Pipedrive
        • SMS & WhatsApp Inbox
        • Configuring SMS
        • Adding Agents to the Shared Inbox
        • SMS and WhatsApp Marketing
    • Microsoft Teams
      • Install the Mercuri App in Microsoft Teams
      • Configure Mercuri for Microsoft Teams
      • WhatsApp Onboarding
      • How to use Mercuri?
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  1. Communication Channels

SMS Integration

Mercuri enables businesses to manage customer engagement through SMS, seamlessly integrating with platforms like Wix, Shopify, Microsoft Teams, and Pipedrive.

Importance of SMS in Business Communication

  • High Open Rates: SMS achieves open rates over 98%, making it one of the most effective outreach methods.

  • Instant Delivery: Real-time communication for time-sensitive alerts.

  • Direct Engagement: Provides a personal and direct customer experience.

What SMS options does Mercuri provide?

  • Toll-Free Numbers (TFN): A TFN is a phone number with a toll-free area code that allows customers to reach businesses without being charged. It is ideal for customer service and marketing campaigns.

    • Advantages:

      • Recognizable and trusted national format.

      • Supports two-way messaging.

      • Reduced carrier filtering for higher delivery rates.

    • Compliance Requirement: All 10DLC numbers must be registered with carriers to avoid message filtering and ensure delivery.

  • 10DLC (10-Digit Long Code): A 10DLC is a standard 10-digit number registered for business use in the U.S., suitable for local customer engagement.

    • Advantages:

      • Affordable and suitable for large-scale SMS campaigns.

      • Allows higher messaging volumes compared to traditional long codes.

      • Complies with A2P (Application-to-Person) messaging standards, reducing blocking by carriers.

    • Compliance Requirement: All 10DLC numbers must be registered with carriers to avoid message filtering and ensure delivery.

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Last updated 1 month ago

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