Getting Started with Mercuri CX
This guide is your starting point. Whether you're setting up WhatsApp and SMS, creating automation flows, or sending your first campaign, this page will walk you through what to do first and where to find everything.
Explore By Features offered:
Mercuri’s shared inbox lets you manage all your customer queries from SMS and WhatsApp in one centralized space.
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A central place for businesses to add, manage, and sync their customer contacts across the platform.
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A dedicated space where businesses can set up marketing campaigns and track their performance in real time.
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With Mercuri CX, businesses can automatically send timely reminders and confirmation updates based on user actions on the website.
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Mercuri allows businesses to create pre-defined message templates with dynamic variables to personalize content for each customer.
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With user management, businesses can grant team members access to the Mercuri dashboard and assign them to conversations.
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Basic Setup :
Onboarding Communication channels
Set up your preferred communication channel to start connecting with your customers.
Sync your Customer contacts
Start connecting with customers by adding contacts to Mercuri CX dashboard.
Start Engaging with Customers With Mercuri CX
Get Started with Video Guides Access short, easy-to-follow youtube tutorials on setting up campaigns, automations, conversations, and more.
You’re All Set
By this point, you've:
Connected your communication channels
Built message templates
Set up automations
Engaged with your customers
Sent your first campaign
From here, Mercuri CX supports you in turning every conversation into a meaningful customer relationship.
Need help? Our support team is always just a click away.
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