# Microsoft Teams ### Overview Mercuri's integration with Microsoft Teams allows you to streamline your communication by sending and receiving SMS and WhatsApp messages directly within Teams. This guide will walk you through the setup process, enabling you to manage customer interactions efficiently without leaving the Teams environment. #### Key Features: * **Unified Communication:** Send and receive SMS and WhatsApp messages directly from Microsoft Teams. * **Template Management:** Easily manage and use pre-approved SMS and WhatsApp templates. * **Centralized Inbox:** Manage all SMS and WhatsApp conversations from a single, shared inbox within Teams. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mercuri.cx/integrations-guide/microsoft-teams.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.