Microsoft Teams

Integrating Mercuri with Microsoft Teams for SMS and WhatsApp

Overview

Mercuri's integration with Microsoft Teams allows you to streamline your communication by sending and receiving SMS and WhatsApp messages directly within Teams. This guide will walk you through the setup process, enabling you to manage customer interactions efficiently without leaving the Teams environment.

Key Features:

• Unified Communication: Send and receive SMS and WhatsApp messages directly from Microsoft Teams.

• Template Management: Easily manage and use pre-approved SMS and WhatsApp templates.

• Automation: Set up automated follow-ups and notifications within Teams.

• Centralized Inbox: Manage all SMS and WhatsApp conversations from a single, shared inbox within Teams.