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      • Prerequisites
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      • Interactive Message Options for WhatsApp Conversations
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      • Automated workflow for e-commerce businesses
        • Order Cancelled Template
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      • Automated Workflow For Restaurant Table Reservations
        • Table Reservation Created Template
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      • Automated Workflow For Restaurant Order Events
        • Restaurant Order Accepted Template
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        • Restaurant Order Cancelled Template
        • Pickup / Delivery Order Created Template
      • Automated Workflow For Consumer Signup
      • Automated Workflow For Forms
    • Templates
      • Creating Your First WhatsApp Template
      • Understand WhatsApp Template components
    • Users Management
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  • 🛍️Integrations Guide
    • Pipedrive
      • Install the Mercuri in Pipedrive
      • Using Mercuri in Pipedrive
        • SMS & WhatsApp Inbox
        • Configuring SMS
        • Adding Agents to the Shared Inbox
        • SMS and WhatsApp Marketing
    • Microsoft Teams
      • Install the Mercuri App in Microsoft Teams
      • Configure Mercuri for Microsoft Teams
      • WhatsApp Onboarding
      • How to use Mercuri?
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  1. Integrations Guide

Microsoft Teams

Integrating Mercuri with Microsoft Teams for SMS and WhatsApp

Overview

Mercuri's integration with Microsoft Teams allows you to streamline your communication by sending and receiving SMS and WhatsApp messages directly within Teams. This guide will walk you through the setup process, enabling you to manage customer interactions efficiently without leaving the Teams environment.

Key Features:

  • Unified Communication: Send and receive SMS and WhatsApp messages directly from Microsoft Teams.

  • Template Management: Easily manage and use pre-approved SMS and WhatsApp templates.

  • Automation: Set up automated follow-ups and notifications within Teams.

  • Centralized Inbox: Manage all SMS and WhatsApp conversations from a single, shared inbox within Teams.

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Last updated 8 months ago

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