Mercuri Docs
  • Welcome to Mercuri
  • 📩Communication Channels
    • WhatsApp Integration
      • Prerequisites
      • Onboarding on WhatsApp Business
      • Creating Your First WhatsApp Template
      • FAQ
    • SMS Integration
      • SMS Policies
      • Getting started with TFN
      • TFN verification process
      • Issues with TFN verification
      • SMS Length
  • 🧤Features
    • Conversations Inbox
    • Marketing
    • Contacts
    • Users Management
    • WhatsApp Widget
  • 🛍️Integrations Guide
    • Pipedrive
      • Install the Mercuri in Pipedrive
      • Using Mercuri in Pipedrive
        • SMS & WhatsApp Inbox
        • Configuring SMS
        • Adding Agents to the Shared Inbox
        • SMS and WhatsApp Marketing
    • Microsoft Teams
      • Install the Mercuri App in Microsoft Teams
      • Configure Mercuri for Microsoft Teams
      • WhatsApp Onboarding
      • How to use Mercuri?
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  1. Communication Channels

WhatsApp Integration

Mercuri enables businesses to manage customer conversations through WhatsApp, integrating directly with platforms such as Wix, Shopify, Microsoft Teams, and Pipedrive.

Advantages of Using WhatsApp Business Platform:

  • Secure Communication: End-to-end encryption ensures customer privacy.

  • Interactive Messaging: Use templates, rich media, and interactive buttons to enhance engagement.

  • Scalability: Manage high message volumes through automation and AI chatbots.

  • Business Profiles: Establish trust with verified profiles and business information.

  • Two-Way Conversations: Offer real-time customer support and sales assistance.

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Last updated 2 months ago

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