Key Features of AI Agents
Seamless Integration with Popular Platforms:
Mercuri CX AI agents easily connect with popular platforms like Wix and Shopify.
This lets your online store quickly use these AI assistants to engage customers on your website, WhatsApp, and other messaging apps without much setup.
Example:
A Wix-based beauty salon can integrate the Booking Agent to automate appointment bookings directly through WhatsApp without requiring customers to visit the website.
Quick Setup & Training:
Setting up each AI agent is designed to be efficient and straightforward.
Before enabling the AI agents, providing your business details for training the agents typically takes anywhere from a few minutes to a couple of hours, depending on the volume and complexity of your data.
During this process, your product catalogs, order information, or appointment schedules are integrated and configured to enable the AI to handle customer interactions accurately.
Predefined AI Assistants can be customized
While Mercuri CX provides rich predefined conversation templates for each AI assistant, you can easily edit and customize the prompts to match your brand’s style, language, and how your business works.
Conversation Context:
The AI agents are equipped with robust memory capabilities that allow them to retain conversational context across multiple messages.
This means the AI assistant can recall information from earlier in the conversation to provide more accurate and relevant responses.
Example: If a customer says, “I want to buy this,” after browsing products or sharing a previous message, the Sales Agent will intelligently reference the last shown product and provide the relevant purchase options without requiring redundant clarifications from the customer.
Rich Interactive Elements for Engaging Conversations:
To create immersive customer interactions, Mercuri CX AI agents support a variety of rich media features such as:
Call-to-Action (CTA) Buttons — allowing customers to quickly respond with predefined options.
Carousels — displaying multiple product images or options in a scrollable format.
Embedded Media — including images, videos, or PDFs to showcase products, tutorials, or policies.
Direct Commerce via Facebook Catalog & WhatsApp Checkout:
One of Mercuri CX’s standout capabilities is the integration with Facebook Catalog, enabling customers to browse your full product range and complete purchases directly within WhatsApp chat.
This includes checkout, billing, and payment processing without needing to navigate to a separate website or app, dramatically simplifying and speeding up the customer journey.
Example: A customer viewing your Facebook Catalog on WhatsApp can select items, add to cart, and pay securely, all in-chat, boosting conversion rates.
Last updated