# Features - [Conversations Inbox](https://docs.mercuri.cx/features/conversations-inbox.md): Mercuri’s Shared SMS and WhatsApp Inbox allows teams to manage customer conversations in a centralized workspace. - [Starting a New Chat with a Customer](https://docs.mercuri.cx/features/conversations-inbox/starting-a-new-chat-with-a-customer.md): The Conversation Inbox in Mercuri CX allows businesses to start a conversation with a customer directly via WhatsApp or SMS. - [Adding and Managing Tags from the Conversation List](https://docs.mercuri.cx/features/conversations-inbox/adding-and-managing-tags-from-the-conversation-list.md) - [Filtering Conversations in Mercuri: 3 Simple Ways](https://docs.mercuri.cx/features/conversations-inbox/filtering-conversations-in-mercuri-3-simple-ways.md): Filtering conversations in Mercuri helps you quickly find the chats that matter, stay organized, and respond efficiently. - [Adding / Updating Contact details in Inbox](https://docs.mercuri.cx/features/conversations-inbox/adding-updating-contact-details-in-inbox.md): This section covers on how to add or update contact details in Mercuri CX Conversation inbox to keep customer details in one place - [Copy of Interactive Message Options for WhatsApp Conversations](https://docs.mercuri.cx/features/conversations-inbox/copy-of-interactive-message-options-for-whatsapp-conversations.md): This section covers the different interactive message formats available, including quick reply buttons, call-to-action (CTA) links, list messages, and user location requests. - [How to Enable/Disable AI Responses in Mercuri CX Inbox](https://docs.mercuri.cx/features/conversations-inbox/how-to-enable-disable-ai-responses-in-mercuri-cx-inbox.md) - [How to Delete a Conversation from Your Mercuri CX Inbox](https://docs.mercuri.cx/features/conversations-inbox/how-to-delete-a-conversation-from-your-mercuri-cx-inbox.md) - [Interactive Message Options for WhatsApp Conversations](https://docs.mercuri.cx/features/conversations-inbox/interactive-message-options-for-whatsapp-conversations.md): This section covers the different interactive message formats available, including quick reply buttons, call-to-action (CTA) links, list messages, and user location requests. - [Use case of WhatsApp Interactive Messages](https://docs.mercuri.cx/features/conversations-inbox/use-case-of-whatsapp-interactive-messages.md): This section covers the use case of WhatsApp Interactive Messages in enhancing the customer experience . - [How to send MMS Template from inbox](https://docs.mercuri.cx/features/conversations-inbox/how-to-send-mms-template-from-inbox.md) - [Contacts](https://docs.mercuri.cx/features/contacts.md): Mercuri allows you to create and manage Contacts and contact lists (or segments) for sending SMS and WhatsApp campaigns efficiently. - [Label Contacts](https://docs.mercuri.cx/features/contacts/label-contacts.md) - [Contact Lists](https://docs.mercuri.cx/features/contacts/contact-lists.md) - [How to Sync Shopify Segments with Mercuri CX](https://docs.mercuri.cx/features/contacts/how-to-sync-shopify-segments-with-mercuri-cx.md) - [Contact Sync from CTWA to Wix/Shopify Store](https://docs.mercuri.cx/features/contacts/contact-sync-from-ctwa-to-wix-shopify-store.md) - [Marketing](https://docs.mercuri.cx/features/marketing.md): Mercuri allows businesses to send SMS and WhatsApp marketing messages to engage customers, promote offers, and drive sales. - [How to Send SMS or WhatsApp Campaigns to Shopify Segments](https://docs.mercuri.cx/features/marketing/how-to-send-sms-or-whatsapp-campaigns-to-shopify-segments.md): This guide will help you integrate your Shopify Segments with Mercuri CX and use them to send out SMS or WhatsApp Campaigns. - [Track Campaign Performance](https://docs.mercuri.cx/features/marketing/track-campaign-performance.md): This section explains how businesses can monitor the effectiveness of their WhatsApp and SMS marketing campaigns using key performance metrics. - [Automations](https://docs.mercuri.cx/features/automations.md): The Automation feature lets you send automated SMS or WhatsApp messages based on user actions, like cart abandonment to re-engage users. - [Automated workflow for e-commerce businesses](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses.md): For Shopify and Wix e-commerce businesses, automating communication based on website user behavior helps improve engagement and retention. - [Order Cancelled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses/order-cancelled-template.md): This section covers the use cases of automated messages sent to the customers when the user cancels the order and the steps involved in setting up such automated workflows. - [Order Created Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses/order-created-template.md): This section covers the use cases of automated messages sent to the customers when they successfully place the order and the steps involved in setting up such automated workflows. - [Cart Abandoned Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses/cart-abandoned-template.md): Section covers the use cases of automated messages sent to the customers when they add products to cart , but did not proceed to purchase and the steps involved in setting up such automated workflows. - [FulFilment Created Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-e-commerce-businesses/fulfilment-created-template.md): This section covers the use cases of automated messages sent to the customers when a fulfillment is created and the steps involved in setting up such automated workflows. - [Automated Workflow For Booking Related Events](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events.md): Helps to send instant messages to customers for booking confirmations, cancellations, and reschedules to ensure clear communication. This automated workflow setup is only for Wix-based businesses. - [Booking ConfirmedTemplate](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-confirmedtemplate.md): This section covers the use cases of automated messages sent to the customers when their booking gets confirmed and the steps involved in setting up such automated workflows. - [Booking Rescheduled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-rescheduled-template.md): This section covers the use cases of automated messages sent to the customers when their booking gets rescheduled and the steps involved in setting up such automated workflows. - [Booking Canceled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-canceled-template.md): This section outlines the process to notify customers when they cancel a booking made through your Wix site. - [Booking Reminder Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-reminder-template.md): This section outlines the process to set up automated booking reminders to reduce no shows. - [Setting Up Time Intervals for Booking Reminder Automation](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-reminder-template/setting-up-time-intervals-for-booking-reminder-automation.md) - [Booking Notify Staff Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-notify-staff-template.md): This section outlines the process to notify staff members when they customer books a service through Wix booking platform - [Booking Abandoned Automation](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events/booking-abandoned-automation.md): This section outlines the process to notify customers when they abandon their booking midway. - [Automated Workflow For Restaurant Table Reservations](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-table-reservations.md): Wix-based restaurants can set up automated workflows to notify customers instantly when a table reservation is created or canceled. - [Table Reservation Created Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-table-reservations/table-reservation-created-template.md): This section covers the use cases of automated WhatsApp messages sent to customers when a table reservation is confirmed , along with the steps involved in setting up such automated workflow. - [Table Reservation Canceled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-table-reservations/table-reservation-canceled-template.md): This section covers the use cases of automated WhatsApp messages sent to customers when a table reservation is canceled , along with the steps involved in setting up such automated workflow. - [Automated Workflow For Restaurant Order Events](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events.md): Automate messages for key order events like pickup, delivery, order acceptance, or cancellations.Ideal for WIX based Restaurant websites. - [Restaurant Order Accepted Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/restaurant-order-accepted-template.md): This section covers the use cases of automated messages sent to customers when a restaurant accepts and starts preparing order, along with the steps involved in setting up such automated workflow. - [Restaurant Order Fulfilled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/restaurant-order-fulfilled-template.md): This section covers use cases of automated messages when an order is marked as fulfilled , either ready for pickup or handed over to the delivery partner. - [Restaurant Order Cancelled Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/restaurant-order-cancelled-template.md): This section covers the use case of automated WhatsApp messages sent when a customer cancels their order, and the steps to notify them with a confirmation and refund/update info. - [Pickup / Delivery Order Created Template](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/pickup-delivery-order-created-template.md): The section covers the use case of sending automated messages to customers when they place an order, either for pickup/delivery, confirming that the order has been received and is being processed. - [Automated Workflow For Customer Signup](https://docs.mercuri.cx/features/automations/automated-workflow-for-customer-signup.md): Automates a message when new customers successfully sign up into the WIX or Shopify based business website. - [Automated Workflow For Forms](https://docs.mercuri.cx/features/automations/automated-workflow-for-forms.md): Automates a message when customers fill the form, confirming receipt and providing clarity on the next steps or expected response time. - [Templates](https://docs.mercuri.cx/features/templates.md) - [WhatsApp Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates.md) - [Creating Your First WhatsApp Template](https://docs.mercuri.cx/features/templates/whatsapp-templates/creating-your-first-whatsapp-template.md): WhatsApp message templates are pre-approved message formats required for sending notifications, alerts, and promotions via the WhatsApp Business API. - [Understand WhatsApp Template components](https://docs.mercuri.cx/features/templates/whatsapp-templates/understand-whatsapp-template-components.md): This section provides a detailed walkthrough of the various components within a WhatsApp message template. - [Create Different Marketing Templates With Mercuri](https://docs.mercuri.cx/features/templates/whatsapp-templates/create-different-marketing-templates-with-mercuri.md) - [How to create a Limited Time Offer marketing template](https://docs.mercuri.cx/features/templates/whatsapp-templates/create-different-marketing-templates-with-mercuri/how-to-create-a-limited-time-offer-marketing-template.md) - [How to create a Media Carousel Marketing Template](https://docs.mercuri.cx/features/templates/whatsapp-templates/create-different-marketing-templates-with-mercuri/how-to-create-a-media-carousel-marketing-template.md) - [WhatsApp Template: Minimum words/parameters ratio](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-template-minimum-words-parameters-ratio.md) - [How to Set Up Media Headers When Sending Messages Using the Mercuri API](https://docs.mercuri.cx/features/templates/whatsapp-templates/how-to-set-up-media-headers-when-sending-messages-using-the-mercuri-api.md) - [How to Set Up a PDF (Document) Header Correctly](https://docs.mercuri.cx/features/templates/whatsapp-templates/how-to-set-up-media-headers-when-sending-messages-using-the-mercuri-api/how-to-set-up-a-pdf-document-header-correctly.md): This guide explains how to add a PDF to the message header and avoid common mistakes like seeing a sample PDF instead of the real one. - [How to Set Up an Image Header Correctly](https://docs.mercuri.cx/features/templates/whatsapp-templates/how-to-set-up-media-headers-when-sending-messages-using-the-mercuri-api/how-to-set-up-an-image-header-correctly.md) - [WhatsApp Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates.md) - [Types of WhatsApp Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/types-of-whatsapp-interactive-templates.md) - [How to Create WhatsApp Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/how-to-create-whatsapp-interactive-templates.md) - [Use Cases : WhatsApp Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates.md) - [Quick Reply Button](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/quick-reply-button.md) - [List Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/list-interactive-templates.md) - [Location Request Message](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/location-request-message.md) - [CTA URL Button](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/cta-url-button.md) - [Carousel Cards](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/carousel-cards.md) - [Catalog Interactive Templates](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/use-cases-whatsapp-interactive-templates/catalog-interactive-templates.md) - [SMS Templates](https://docs.mercuri.cx/features/templates/sms-templates.md) - [Creating Your First SMS Template](https://docs.mercuri.cx/features/templates/sms-templates/creating-your-first-sms-template.md): In this section , let's understand how one can easily set up SMS templates in Mercuri CX dashboard - [Users Management](https://docs.mercuri.cx/features/users-management.md): Mercuri allows businesses to collaborate efficiently by adding multiple users to manage SMS and WhatsApp conversations, marketing campaigns, and customer engagement. - [Common Permissions](https://docs.mercuri.cx/features/users-management/common-permissions.md) - [Integration Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/integration-permissions-how-to-assign-and-use.md) - [Channel Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/channel-permissions-how-to-assign-and-use.md) - [Developer Tools Permission: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/developer-tools-permission-how-to-assign-and-use.md) - [Templates Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/templates-permissions-how-to-assign-and-use.md) - [Auto Response Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/auto-response-permissions-how-to-assign-and-use.md) - [AI Assistants Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/ai-assistants-permissions-how-to-assign-and-use.md) - [Settings Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/common-permissions/settings-permissions-how-to-assign-and-use.md) - [How to Assign a Conversation to a User (Team member)](https://docs.mercuri.cx/features/users-management/common-permissions/how-to-assign-a-conversation-to-a-user-team-member.md) - [Instance Permission](https://docs.mercuri.cx/features/users-management/instance-permission.md) - [Contacts Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/instance-permission/contacts-permissions-how-to-assign-and-use.md) - [Automation Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/instance-permission/automation-permissions-how-to-assign-and-use.md) - [Widget Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/instance-permission/widget-permissions-how-to-assign-and-use.md) - [Marketing Permissions: How to Assign and Use](https://docs.mercuri.cx/features/users-management/instance-permission/marketing-permissions-how-to-assign-and-use.md) - [Simplifying Role-Based Access in Mercuri: Use Cases and Solutions](https://docs.mercuri.cx/features/users-management/simplifying-role-based-access-in-mercuri-use-cases-and-solutions.md) - [AI Assistants](https://docs.mercuri.cx/features/ai-assistants.md) - [How to Add AI Agents to Your Business in Mercuri CX](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx.md): Mercuri CX allows businesses to enhance their customer communication using AI-powered agents that can respond to customer queries on WhatsApp and SMS. Here’s how you can set it up in just a few steps. - [What are System & Application prompts, and how to set them up?](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-system-and-application-prompts-and-how-to-set-them-up.md) - [What are Test and Live mode ?](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/what-are-test-and-live-mode.md) - [How to Structure System & Application Prompts (with Examples)](https://docs.mercuri.cx/features/ai-assistants/how-to-add-ai-agents-to-your-business-in-mercuri-cx/how-to-structure-system-and-application-prompts-with-examples.md) - [Predefined AI Assistants in Mercuri CX](https://docs.mercuri.cx/features/ai-assistants/predefined-ai-assistants-in-mercuri-cx.md) - [Key Features of AI Agents](https://docs.mercuri.cx/features/ai-assistants/predefined-ai-assistants-in-mercuri-cx/key-features-of-ai-agents.md) - [Predefined AI Assistants Supported By Mercuri CX](https://docs.mercuri.cx/features/ai-assistants/predefined-ai-assistants-in-mercuri-cx/predefined-ai-assistants-supported-by-mercuri-cx.md) - [How to Set Up AI Agents](https://docs.mercuri.cx/features/ai-assistants/predefined-ai-assistants-in-mercuri-cx/how-to-set-up-ai-agents.md) - [How to Set Up AI Assistants in Mercuri](https://docs.mercuri.cx/features/ai-assistants/how-to-set-up-ai-assistants-in-mercuri.md): AI Assistants in Mercuri help automate customer interactions, manage repetitive queries, and support teams with intelligent responses. Follow the steps below to create and configure your AI Assistant. - [Page 1](https://docs.mercuri.cx/features/ai-assistants/page-1.md) - [FAQs](https://docs.mercuri.cx/features/ai-assistants/faqs.md) - [Flows](https://docs.mercuri.cx/features/flows.md) - [SMS / WhatsApp Triggers](https://docs.mercuri.cx/features/flows/sms-whatsapp-triggers.md) - [Managing Existing Workflows](https://docs.mercuri.cx/features/flows/managing-existing-workflows.md) - [E-commerce Order Triggers](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers.md) - [Order Created Triggers](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers/order-created-triggers.md) - [Order Canceled Trigger](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers/order-canceled-trigger.md) - [Fulfillment Created](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers/fulfillment-created.md) - [Cart Abandoned Triggers](https://docs.mercuri.cx/features/flows/e-commerce-order-triggers/cart-abandoned-triggers.md) - [Channels](https://docs.mercuri.cx/features/channels.md) - [How to Add an Auto Response for Your Business Number](https://docs.mercuri.cx/features/channels/how-to-add-an-auto-response-for-your-business-number.md) - [How to Delete a WhatsApp Number from Mercuri Dashboard](https://docs.mercuri.cx/features/channels/how-to-delete-a-whatsapp-number-from-mercuri-dashboard.md) - [How to Delete WhatsApp Business Account (When No Numbers Are Associated)](https://docs.mercuri.cx/features/channels/how-to-delete-whatsapp-business-account-when-no-numbers-are-associated.md): This update introduces an option to delete a WhatsApp Bussiness account from Mercuri’s database when there are no phone numbers associated with that account. - [WhatsApp Widget](https://docs.mercuri.cx/features/whatsapp-widget.md): The Mercuri WhatsApp Widget allows website visitors to initiate WhatsApp chats with your business instantly. This guide explains how to configure and install the WhatsApp Widget on your website. - [FAQs](https://docs.mercuri.cx/features/whatsapp-widget/faqs.md): Common Queries About Integrating WhatsApp Widget on Your Online Store - [Introduction: Mercuri API](https://docs.mercuri.cx/features/introduction-mercuri-api.md) - [Mercuri API](https://docs.mercuri.cx/features/introduction-mercuri-api/mercuri-api.md) - [How do I add my API token to Wix Secret Manager?](https://docs.mercuri.cx/features/introduction-mercuri-api/how-do-i-add-my-api-token-to-wix-secret-manager.md) - [How do I create an API token in Mercuri?](https://docs.mercuri.cx/features/introduction-mercuri-api/how-do-i-create-an-api-token-in-mercuri.md) - [Use Cases: How to use the Mercuri API in Wix (Velo + Automations)?](https://docs.mercuri.cx/features/introduction-mercuri-api/use-cases-how-to-use-the-mercuri-api-in-wix-velo-+-automations.md) - [Abandoned Cart Recovery](https://docs.mercuri.cx/features/introduction-mercuri-api/use-cases-how-to-use-the-mercuri-api-in-wix-velo-+-automations/abandoned-cart-recovery.md) - [Collect Google Reviews](https://docs.mercuri.cx/features/introduction-mercuri-api/use-cases-how-to-use-the-mercuri-api-in-wix-velo-+-automations/collect-google-reviews.md): Set up WIX Automation using Mercuri API to send out google review link after 3 days of order delivery. - [How to Set Up Shopify Workflows Using Mercuri API](https://docs.mercuri.cx/features/introduction-mercuri-api/how-to-set-up-shopify-workflows-using-mercuri-api.md) - [FAQs](https://docs.mercuri.cx/features/introduction-mercuri-api/faqs.md) - [SMS Opt-in form](https://docs.mercuri.cx/features/sms-opt-in-form.md) - [How to Add an SMS Opt-In Form to Your Wix Business Website](https://docs.mercuri.cx/features/sms-opt-in-form/how-to-add-an-sms-opt-in-form-to-your-wix-business-website.md) - [How to fix the opt-in form issue in Wix?](https://docs.mercuri.cx/features/sms-opt-in-form/how-to-fix-the-opt-in-form-issue-in-wix.md) - [Integrating SMS Opt-In with Your Shopify Store](https://docs.mercuri.cx/features/sms-opt-in-form/integrating-sms-opt-in-with-your-shopify-store.md) - [How to Enable Notifications for Mercuri CX ?](https://docs.mercuri.cx/features/how-to-enable-notifications-for-mercuri-cx.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mercuri.cx/features.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.